Communication In today’s turbulent environment, communication is at the top of everyone’s needed-skills list. Effective communication, both within the organization and with people outside the company, is a major challenge and responsibility for managers. 1
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Communication In today’s turbulent environment, communication is at the top of everyone’s needed-skills list. Effective communication, both within the.
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CommunicationIn today’s turbulent environment,
communication is at the top of everyone’s needed-skills list.
Effective communication, both within the organization and with people outside the company, is a major challenge and responsibility for managers.
1
What is Communication?Process by which information is exchanged
and understood by two or more people, usually with the intent to motivate or influence behavior
Manager = 80% every working day in direct communication with others – 48 min/hour
Manager = 20% every work day in communication in the form of reading and writing -12 min/hour
2
What is Communication?The transfer and understanding of meaning
if no information has been conveyed, communication has not occurred
everything that a manager does involves communicatingeffective communication does not equal agreementineffective communication is the basis for many
managerial problems
The Manager as Communication Champion
4
interpersonal communication - occurs between people
organizational communication - all the patterns, networks, and systems of communication in an organization
11-5
Process Of Communication
Elements of the Processmessage - expresses the purpose of the
communicationencoding - converting the message in symbolic form
affected by the skills, attitudes, and knowledge of the sender, and by the culture of the organization
channel - medium for conveying the messagedecoding - retranslating symbols into a message
affected by personal characteristics of the receivernoise - disturbances that interfere with the
transmission, receipt, or feedback of a message message itself and channel can distort communications feedback also subject to same sources of noise
The Communication Process
Sender
Message Medium Receiver
Encoding
Feedback
Message
Decoding
Noise
Channel Richness
8
nonverbal communication - communication without words types
body language - gestures, facial expressions, and other body movements that convey meaning
verbal intonation - emphasis someone gives to words or phrases that conveys meaning
every oral communication is accompanied by a nonverbal message
nonverbal component usually carries the greatest impact
Nonverbal Communications
Messages transmitted human actions and behaviors rather than through words