A panel sponsored by the Reference and Instruction Services Interest Group COMO, October 8, 2015 Athens, GA Communication in the Workplace
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A panel sponsored by the Reference and Instruction
Services Interest Group
COMO, October 8, 2015
Athens, GA
Communication in
the Workplace
Challenges & Strategies in Diverse
Library Settings
Elissa Checov – Librarian at Gwinnett Technical College, a two year, career-based technical school with over fifty program options which will expand to two campuses in 2016.
Pat Herndon – Director of GLASS, Georgia's talking book and braille library with an administrative office, regional and subregional libraries, and three regional outreach programs.
Pat Ziebart – Reference and Instruction Librarian at Georgia Perimeter College, a two year associate degree school on five campus plus a robust online program.
Huh? What did you say?
Four Pillars of Industrial Relations
To aid me in my approach to managing
people
Internal and external customers
I. Everyone is the center of his or her own
universe
II. Every fire begins with a spark.
II. (continued)
Stamp out the sparks and a fire won’t occur.
III. As long as communication lines are open
there are no problems that can’t be solved
III. (continued)
A key to communication is the second line - the
person who represents labor to management
and management to labor.
IV. Talk.
Be aware of the sparks and what triggers
good behavior.
Our Communication Problem. We needed
to…
Enhance our presence
Reach distance education students
Present learning materials online
LibGuides, etc. An amazing toolbox!
Internal – Library Team
LibGuides Centralized content
Workflow management
Permissions – Private / Public / Password Protection
Customizing
Creativity
Addictive!
Library Staff Sharing
Student Assistants Training
Instructional
Everybody has same information and is clear about direction
Internal – Library Team
LibAnswers
Rolodex - efficiencies
Research assistance
LibSurveys
Vacation requests
Assessing – post instruction
LibAnalytics
Tracking / Counting
Internal Examples
Library Staff
Student Assistants
Commons
Collection Development
Program Review
Campus Connections
Presentations
Program Reviews
Accreditation - SACS & College and Specific Programs
QEP
Research Services for Executive Leadership
Partner with Distance Education Department
Guides
Queue
Publicizing (e.g., MoveIt!)
Partner with Dean of Academic Affairs
Partner with Training Coordinator
Campus Connecting Examples
Online Learning
Faculty FAQs
QEP
Faculty Training
In a nutshell
Technology tools that serve the fundamentals
Hear
Be Heard
Work together
Our Communication Problem.
GLASS needed to…
• Aggregate statistics for activity in our libraries
• Document problems and resolutions
• Track customer feedback
Problem: Lots of people doing the same thing…
but reporting not streamlined
We all can appreciate free!
The BASIC plan is completely free. You can create and send a survey in any language in a matter of minutes and view survey results instantly in your account. The BASIC plan offers:
• 10 questions (including descriptive text or images) per survey
• 100 responses per survey
• 3 collectors per survey
• 1 analyze rule (Filter, Compare, or Show) per survey at a time
Advantages:
• Simple to design a form
• Drops answers into a collector that you can download and manipulate in spreadsheet software
• Provides its own reporting tools
Advantages:
• Integrated in our website
• Important in our setting for accessibility
• Sends alerts when comments are sent
• Keeps our communication channel with
our online customers open 24/7
Herding cats is hard…..but with the right
tools it can be done!
GPC Solutions
Doodle Polls
Google Drive
So many librarians, so little time
Situation: many part-time librarians who seldom
crossed paths with full-time staff.
Need: a means to communicate important
information about
Assignments
New Resources
Opportunities
Technology
Clarkston Reference
Dunwoody Reference
Sharing the wealth
Librarians on five campuses doing
professional development.
• Reports from conferences
• Notices of opportunities
• Sharing tips and ideas
Blogs for professional sharing
Questions or Comments?
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