Welcome to Our Presentation
Nov 16, 2014
Welcometo
Our Presentation
Prepared for
MD Abdul Muhith ChowdhuryLecturerDepartment of Business AdministrationLeading University, Sylhet.
Presented by Members of Brainstorming Group
Communication Challenges
• Communication.
• Challenges.
• Communication Challenges.
Introduction
Communication Challenges/Obstacles
• Poor Listening Skills. • Language Differences.• Perceptual Differences.• Cultural Disparity.
Communication Challenges/Obstacles Contd.
• Time Constraints.• Distraction/Noise. • Complexity in Organizational Structure.• Meetings.
Communication Challenges/Obstacles Contd.
• Business Operations with Technology.• Budget.• Emotions.
Sample of Emotional Obstacles in Ferrari
Communication Challenges/Obstacles Contd.
• Information Overload.• Untrained Work Force.• Secrecy and Deception.
Overcoming Communication Challenges
• Listening carefully and patiently.• Eliminate differences and show respect• Adopt an audience-centered approach
• Avoid emotion.• Study other cultures and language.• Reduce hierarchal complexity and offer
democracy.
Overcoming Communication Challenges Contd.
Overcoming Communication Challenges Contd.
• Proper utilizing communication technology.• Lessen the environmental hurdles.• Use multiple channels and medium.
Overcoming Communication Challenges Contd.
• Set an appropriate time limit.
•Offer sufficient practical training and technical know-how.
Challenges in Communication Process
• Use of jargon, or unfamiliar terms.• Emotional barriers.
• Lack of attention, interest, distractions.• Differences in perception and viewpoint.
Challenges in Communication Process Contd.
• Physical disabilities.• Physical barriers. • Language differences. • Expectations and prejudices. • Cultural divergences.
Challenges in Verbal Communication
• Face-to-conversation, distance.• Revising spoken words. • Difficulty to express very complex &
sophisticated information. • no permanent record or proofs.
Challenges in Verbal Communication Contd.
• Audience is large and geographically dispersed
• Distorting speeches. • Exceed the allotted time.
Challenges in Nonverbal Communication
• Different facial expressions in different cultures.
• Missing eye contact. • Unfamiliar gestures and cues.• Excess physical attractiveness.
Challenges in Nonverbal Communication Contd.
• Misuse time.• Space. • Touching behavior.
A sample of Nonverbal Cues
Challenges in Internal Communication
• Email/Instant Messaging.• Phone Calls.• Video Conferences.• In-Person.
Overcoming Challenges in the workplace
• Speak to them.
• Let them speak and you listen.
Overcoming Challenges in the workplace Contd.
• Have a mediator.
• Do not make it too personal.
Overcoming Challenges in the workplace Contd.
• Be open-minded.
• Be specific in your words.
Overcoming Challenges in the workplace Contd.
• Do not generalize.
• Do not be involved in other’s problems.
Overcoming Challenges in the workplace Contd.
• Have proper place and time for confrontation.
• Communicate regularly.
Challenges in External Communication
• Letters and Memos.• Websites.• Reports & News Releases.• E-mail.
Overcoming External Challenges
• Letters and Memos.• Websites.• Reports & News Releases.• E-mail.
Challenges in Cross Cultural Communication
• High Context vs. Low Context.• Language Differences. • Social Differences.
A Sample of Cultural Misunderstandings due to Languages
Challenges in Cross Cultural Communication Contd.
• Time and Space Issues. • Religious Beliefs.• Nonverbal Signals.
An Example of Gestures
A Sample of Japanese Gesture
Overcoming Cross Cultural Challenges
• Choose specific & accurate words. • Avoid slang ,local accents and pronunciations.• Study other cultures and languages. • Listening carefully and patiently.
Overcoming Cross Cultural Challenges Contd.
• Being aware of the values, beliefs, practices, social differences.
• Learning other culture’s common greetings and phrases.
• Show respect to differences in other cultures.• Be alert to use nonverbal cues & expressions.• Pay attention when people talking native languages.
Communication Challenges in Globalization Era
• Technology. • Information.• Cultural Disparity.
Success for YOU…
… for overcoming these challenges in the new global and diverse workplace requiresexcellent communication skills!
Conclusion
Thank You