Communication Barrier I

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CommunicationCommunicationBarriersBarriers

N Bishwajit SinghN Bishwajit Singh

ABS noidaABS noida

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CommunicationCommunication

Communication is the passing of information andCommunication is the passing of information and

understanding from one person to another at theunderstanding from one person to another at the

same level or at different levels.same level or at different levels.

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CommunicationCommunication

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Receiver

Decode

message

Encodefeedback

Formfeedback

Sender

Form

message

Encode

message

Decodefeedback

Mediumtransmitsmessage

Mediumtransmitsfeedback

Barriers

The Communication ProcessThe Communication Process

Receive

encoded

message

Receivefeedback

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Types of communication barriersTyp

es of communication barriers

Physical barriersPhysical barriers

Semantic BarriersSemantic Barriers

Organizational BarriersOrganizational Barriers

Psychological BarriersPsychological Barriers

MiscellaneousMiscellaneous

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Physical barriersPhysi

cal barriers

Obstacle that prevents movement or the flow of

message physically.

Anything that impedes your progress or movement

physically.

For example

Power off while working.

Unwanted sound while meeting.

Network down while mailing etc..

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Semantic BarriersSemantic Barriers

There is always a possibility of misunderstanding the feelings of the senderThere is always a possibility of misunderstanding the feelings of the sender

of the message or getting a wrong meaning to it. The words sign and figuresof the message or getting a wrong meaning to it. The words sign and figures

used in communication are explained by the receiver in the light of theused in communication are explained by the receiver in the light of the

experience which creates doubtful situations.experience which creates doubtful situations.

Badly expressed Message Symbols or words with different meanings

Faulty Translations

Unqualified Assumptions

Technical jargon

Body language and gesture decoding

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Organizational barriersOrganizational barriers

Organizational structure greatly affects the capability of the employees as far asOrganizational structure greatly affects the capability of the employees as far as

the communication is concerned. Some major organizational hindrances inthe communication is concerned. Some major organizational hindrances in

the way of communication are the following:-the way of communication are the following:-

Organizational PoliciesOrganizational Policies

Rules and regulationsRules and regulations

StatusStatus

ComplexityComplexity

Organizational facilitiesOrganizational facilities

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Socio-psychological Barriers

Attitudes and opinions: We react favorably or are hostile according

as the information is to our personal advantage or not.

Emotions:We can neither transmit things correctly nor receive if ourmind is agitated.

Closed mind:

We hold our opinion so rigidly that we just refuse tolisten.

Status-consciousness:We are over-conscious of our lower orhigher rank and do not express ourselves candidly.

The source of communication: We react according to the trust werepose in the source from which the communication originates.

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Inattentiveness: Unconsciously we become inattentive

if the communication contains a new idea and our mindrefuses to re-spond to it.

Faulty transmission: Part of the message is lost intransmission.

Poor retention: Oral messages in particular are lost dueto poor human retention.

Unsolicited communication:We are unresponsive ifthe communication is unsolicited.

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CULTURAL BARRIERSCULTURAL BARRIERS

There are some issues that canThere are some issues that canseparate one person from anotherseparate one person from anotherand can create barrier betweenand can create barrier betweenthem.them.

AgeAge ReligionReligion

EducationEducation GenderGender Social status, standardsSocial status, standards Economic positionEconomic position Cultural backgroundCultural background HealthHealth

BeautyBeauty Popularity, priorityPopularity, priority Political beliefPolitical belief Ethics, values, motivesEthics, values, motives Rules/regulationsRules/regulations

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GENDER BARRIERS:-GENDER BARRIERS:-

There are distinct differences between the speech patterns of man andThere are distinct differences between the speech patterns of man and

those in women.those in women.

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ConclusionConclusion

The above mentioned barriers to effective communication are considered asThe above mentioned barriers to effective communication are considered as

filters of communications. You can overcome the barriers to communicationfilters of communications. You can overcome the barriers to communication

through the following measures:-through the following measures:-

Learn to use feedback well.Learn to use feedback well.

Be sensitive to receivers point of view.Be sensitive to receivers point of view. Use direct, simple language which is appropriate to the receiver.Use direct, simple language which is appropriate to the receiver. Use proper channel.

Learn to use supportive communication, not defensive communication.

Make the organizational structure more flexible, dynamic and transparent.

Allow employees access to resources, self expression and idea generation. Maintain eye contact with the speaker and make him comfortable.

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References:References:

Singla,R.K. (2009). Business Studies. New Delhi, V.K.Enterprises.Singla,R.K. (2009). Business Studies. New Delhi, V.K.Enterprises.

Sinha,K.K. (2003). Business Communication (2Sinha,K.K. (2003). Business Communication (2ndnd edition). New Delhi,edition). New Delhi,

Galgotia Publishing Company.Galgotia Publishing Company.

Owens, R. (1991). Organizational behavior in education (6Owens, R. (1991). Organizational behavior in education (6thth

ed.).ed.).Portland, OR: Alyn & Bacon.Portland, OR: Alyn & Bacon.

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