Communication and tips about Social Styles By Sandy McEwen.

Communication and tips about Social Styles

By Sandy McEwen

Essential elements in Communication• Be clear to avoid being misunderstood

• Ask good questions

• Make sure that you are understanding the other person’s view

• Provide feedback to confirm your understanding

• Watch for any gestures and non-verbal

• Be aware of any cultural differences to avoid miscues

Active Listening• Listen clearly to words to

get the true intent

• Give full attention to the speaker

• Have good eye contact

• Be aware of the non-verbal impressions that you are creating

Percentage of meaning comes from

Verbal's 7%

Non-Verbal's 38%

Paralanguage(HOW you say it)

55%

Good and poor Listening Behaviors

• Tips on things to do

• Items to avoid when listening to others

Eye contact

Asking questions

Open body language

Nod head in agreement

Mirror the thought

Do not interrupt

Give Feedback

Good Zoning

Out

Closed off body language

Making faces on disagreeing

Jumping to conclusions

Being a distraction

No response, feedback

Lack of questions

Poor

Analytical

Driver

Expressive

Amiable

PerfectionistKnown as being nit-pickyGets bogged down in the dataSeem humorlessLess AssertiveWill wait to be asked opinionDislikes confrontationWants all of the factsUses little facial expression

Task orientedWants resultsWill tell someone to do somethingActs with confidenceQuick to ActionLittle use of expressionsTakes risks without all the informa-tion

Avoids conflictsPreserve personal relationshipsDecisions after long considerationDislikes changeGreat at team buildingGood listenersPrefer to think out a plan, then take action

Outgoing and gregariousTalks easily to othersDevelops relationshipsVery persuasiveEntertaining and upbeatLikes to find new ways to do thingsLooks at the big pictureImaginative way to get resultsSpeaks with inflections