1 | 05.07.2022 1 | 05.07.2022 Modern crisis communications Response to Westminster attacks Stephen Waddington Visiting Professor, Newcastle University wadds.co.uk @wadds
1 | 03.05.20231 | 03.05.2023
Modern crisis communicationsResponse to Westminster
attacksStephen Waddington
Visiting Professor, Newcastle Universitywadds.co.uk @wadds
2 | 03.05.20232 | 03.05.2023
Source: The Guardian / Victoria Jones, Press Association
3 | 03.05.2023
Today’s session
• Media response to crises over the last 40 years
• How the Westminster attack played out in the first 12 hours
• Summary of response
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1980 – daily news
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1990 – 24 hour news
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2010 – real time news
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2017 – user generated news
Source: https://www.youtube.com/watch?v=zqLxBXLliEY
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Christopher Hope, The Daily Telegraph (14.43)
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Peter Yeung, The Times (14.43)
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Jason Groves, Daily Mail (14.43)
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Live blog, The Guardian (14.43)
Source: https://www.theguardian.com/politics/blog/live/2017/mar/22/peers-say-brexit-with-no-trade-deal-would-cause-signicicant-damage-to-service-sector-politics-live
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Personal networks (14.51)
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Evan Davies, BBC (15.00)
Source: https://twitter.com/BBCNews/status/844654793629089792
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Police statement (15.30)
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Request for images (15.41)
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Public appeal for UGC (15.41)
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Call for restraint and respect (15.45)
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London Ambulance Service statement (15.52)
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Clickbait and search bait (15.52)
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BBC footage (16.18)
Source: https://twitter.com/BBCNews/status/844614278548275204
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Selfies (16.34)
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Statement from the Mayor (16.31)
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Facebook Safety (16.42)
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Facebook Safety (16.42)
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UGC sympathy (16.52)
Source: https://twitter.com/SuhaibSaqib1/status/844592696262098945
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Statement from Muslim Council of Great Britain (17.11)
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Statement from Police (17.58)
Source: https://www.periscope.tv/metpoliceuk/1mrxmenrynvxy?t=3
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UGC sympathy (18.13)
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Hate (20.19)
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Hate (20.27)
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RIP (18.57)
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Response from the Mayor (19.33)
Source: https://twitter.com/SadiqKhan/status/844633197191335936/video/1
33 | 03.05.2023
BBC News (20.31)
Source: https://twitter.com/BBCNews/status/844647725048066048
34 | 03.05.2023
Statement from the Prime Minister (21.04)
Source: https://twitter.com/BBCBreaking/status/844655940905271296
35 | 03.05.2023
Tribute to emergency services from MPs (22.05)
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London Ambulance Service (22.17)
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Tribute to Constable Keith Palmer (22.31)
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Front pages of nationals (05:00)
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Infographic, New York Times (07:26)
Source: https://www.nytimes.com/interactive/2017/03/22/world/europe/westminster-bridge-london-attack-map.html
40 | 03.05.2023
Crisis management response to Westminster attacks
• Planned approach leading to coordinated and integrated response by agencies
• Timing: there is no deadline just now• Conversation led via #Westminster hashtag:
balance; reassurance; and inaccuracies countered
• Facebook provided platform to signal personal safety to networks
41 | 03.05.2023
Crisis management response to Westminster attacks
• Response led by designated sources; signposted from other platforms
• But media response sensationalist despite measured communication approach
• Call to action: what is being done and what people should do
42 | 03.05.202342 | 03.05.2023
Modern crisis communicationsResponse to Westminster
attacksStephen Waddington
Visiting Professor, Newcastle Universitywadds.co.uk @wadds