OBJECTIVES Applied Psychology in Effective Communication Skill • Understand the secret to core communication • Learn the fundamental communication techniques • Leverage on communication to create win-win solutions • Unlock the inner potential of a person • Improve your business communication skills for better personal and team performance • Identify how managers can drive company strategy through their staff using effective communication • Turn potential conflict situations into interactions where mutually agreeable outcomes can be achieved • Use active listening techniques to prevent poor communication www. atechpdc.com 1 st Step to Influencing Skills Target Audience: Entrepreneur, Business Partner, Self Employed, Consultant, Head of Department, Human Resource, Manager, Engineer, Accountant, Analyst, Team Leader, Supervisor, Employee 4 SPECIAL FEATURES Satir’s Positive Directional Approach Encourage participants to share, make mistakes and learn from them without feeling embarrass or fear Real Life Case Study for Discussion & Role Play Participants will be given real life scenarios to prepare and role play to encourage critical thinking and allow participants to apply various learning. Experiential Learning for different Learning Style Leverage on David Kolb’s Experiential learning model, participants are active learners, constructing their own knowledge, rather than observing the demonstrative behaviour of a trainer. Structured Facilitation & Coaching Techniques With structured facilitation & coaching techniques, participants can see that their contributions are valued, shared and discussed allowing participants to reflect and internalise their learning effectively. APPLIED Tech People Development Sdn Bhd (977323-W) HOT NEW CPE 6 GREAT REASONS TO ATTEND Understand how preconceptions and limited perceptions interfere with communication Make staff & team communication easier by refining your skills and processes Leverage assertiveness strategies to redirect staff towards the behaviour you want Use techniques for dealing with workplace anger and moving colleagues from ‘no’ to ‘yes’ Rephrase blunt phrases to prevent offensiveness by accepting others and their opinions based on their style Receive and deliver feedback with confidence Component of Communication: Good Phrases Learn the secret to aid your communication to achieve win-win situation What Motivates: The Golden Rule Understand what phrases will motivate communication and what are the Golden rule in effective communication Approaches that Kill: Communication shut down Understand how pre-conception and wrong conception interfere with communication Difficult Phrases: Rephrase for Better Connection Learn techniques to reword blunt phrases so that message will be better received by audience Advance Technique: Active Listening Learn techniques for handling unpleasant or difficult situations by requesting additional information in a positive way Sign of Closed Communication: Barriers to Effective Communications Identify the root cause of closed communication It may sound simple: say what you mean. But all too often, the intended message we try to deliver gets lost in translation despite our best intentions. We say one thing, our audience hears something else. Communication is more than just exchanging information. It is about understanding the emotion and intentions behind the information. It is not only how you communicate a message, it helps to deepen your connections to others and improve teamwork, decision making, and problem solving. Effective communication enables you to communicate even negative or difficult messages without creating conflict or destroying trust. Communication
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OBJECTIVES
Applied Psychology
in Effective Communication Skill
• Understand the secret to core communication
• Learn the fundamental communication techniques
• Leverage on communication to create win-win solutions
• Unlock the inner potential of a person
• Improve your business communication skills for better personal and
team performance
• Identify how managers can drive company strategy through their
staff using effective communication
• Turn potential conflict situations into interactions where mutually
agreeable outcomes can be achieved
• Use active listening techniques to prevent poor communication
www. atechpdc.com
1st Step to Influencing SkillsTarget Audience: Entrepreneur, Business Partner, Self Employed, Consultant, Head of Department, Human Resource, Manager, Engineer, Accountant, Analyst, Team Leader, Supervisor, Employee
4 SPECIAL FEATURES
Satir’s Positive Directional ApproachEncourage participants to share, make mistakes and learn from them
without feeling embarrass or fear
Real Life Case Study for Discussion & Role PlayParticipants will be given real life scenarios to prepare and role play to
encourage critical thinking and allow participants to apply various learning.
Experiential Learning for different Learning StyleLeverage on David Kolb’s Experiential learning model, participants are
active learners, constructing their own knowledge, rather than observing
the demonstrative behaviour of a trainer.
Structured Facilitation & Coaching Techniques With structured
facilitation & coaching techniques, participants can see that their
contributions are valued, shared and discussed allowing participants to
reflect and internalise their learning effectively.
APPLIED Tech People Development Sdn Bhd(977323-W)
HOT NEWCPE
6 GREAT REASONS TO
ATTEND
Understand how
preconceptions and limited
perceptions interfere with
communication
Make staff & team
communication easier by
refining your skills and
processes
Leverage assertiveness
strategies to redirect staff
towards the behaviour you
want
Use techniques for dealing
with workplace anger and
moving colleagues from ‘no’
to ‘yes’
Rephrase blunt phrases to
prevent offensiveness by
accepting others and their
opinions based on their style
Receive and deliver feedback
with confidence
Component of Communication: Good Phrases
Learn the secret to aid your communication to
achieve win-win situation
What Motivates: The Golden Rule
Understand what phrases will motivate
communication and what are the Golden rule in
effective communication
Approaches that Kill: Communication shut
down
Understand how pre-conception and wrong
conception interfere with communication
Difficult Phrases: Rephrase for Better
Connection Learn techniques to reword blunt
phrases so that message will be better received
by audience
Advance Technique: Active Listening
Learn techniques for handling unpleasant or
difficult situations by requesting additional
information in a positive way
Sign of Closed Communication: Barriers to
Effective Communications
Identify the root cause of closed communication
It may sound simple: say what you mean. But all too often, the intended message we try to deliver gets lost in translation despite
our best intentions. We say one thing, our audience hears something else. Communication is more than just exchanging
information. It is about understanding the emotion and intentions behind the information. It is not only how you communicate a
message, it helps to deepen your connections to others and improve teamwork, decision making, and problem solving. Effective
communication enables you to communicate even negative or difficult messages without creating conflict or destroying trust.
Communication
Applied Psychology in Effective Communication Skills
Methodology•Lecture, Group Discussions, Activity, Reflection
Who Should Attend•Entrepreneur, BusinessPartner, Self Employed,Consultant, Head ofDepartment, HumanResource, Manager,Engineer, Accountant,Analyst, Team Leader,Supervisor, Employee