Communication

The most powerful tool we have

Communication

@zuzuzka Zuzi Sochova sochova.com

Communication is powerful

Derren Brown paying with paper

Speaking

Respect different opinions

Ask yourself: Am I going to say it because of myself or others? Is it going to help us as a team? Is it important to mention it?

Listening

Use three levels of listening

Ask yourself: Am I listening for my own understanding? Do I look for both sides understanding? Do I want to raise awareness?

communication

Write down 6 associations

Think about expression in the middle:

UnderstandingDon't push too much, stay one step ahead.

Ask yourself: Did I use their language? Was the message clear? Were they ready to understand it?

Recognize patterns and break them.

Patterns

Ask yourself: Can I recognize communication patterns? Can I break the patten once I see it? Can I help others out of those patterns?

RememberExperience makes it stick.

Ask yourself: Did they link it to their own experience? Does it bring some emotions? Was the message simple?

SeeingLook for signals, most communication is nonverbal.

Ask yourself: Do I pay attention to body language? Do I search for emotions? Do I adjust my communication as a result of the observations?

Feeling

Ask yourself: Are you willing to speak up when you disagree? Are you open about your feelings? Are you building mutual respect in conversation?

Do you trust each other?

Environment

The others around me are people.

Ask yourself: Do I see others as roles or as people? Do I want to help others or justify myself? Can I see topic through the eyes of others?

Safety

Keep communication healthy.

Ask yourself: Do you recognize team toxins? Are you willing to solve it without blame? Can you apply antidotes instead?

Antidotes: COINContextI know you want to assure high quality of our product.

Observation You seems to be stressed every time we finish something and ask you to check it.

ImpactThe impact is we rather commit it and don't show it to you which sometimes creates problems like the wrong report this week.

NextI'd like to discuss at planning which parts are critical so you have to check them.

Antidotes: Positivity

For every one negative event have five positive.Dr. John Gottman

Antidotes: Curiosity

Never take it personal, search for understanding.

Antidote: System

We are all voices of the system.

Perfection

Perfection is too hard, search for improvement.

Say it only if it helps the team

Be fully present, listen at all three levels of listening

Notice the signals team gives you

See others as people, not as roles

Understand and limit toxins in communication

Five communication tips

Zuzi Šochová[email protected] @zuzuzka

AGILE & SCRUM COACH AND TRAINER, CSThttp://sochova.com http://soch.cz/bloghttp://tulming.com

Thank you

Author of The Great ScrumMaster book