Communication

COMMUNICATE IN THE WORKPLACE?

W

hat is Communication?

C

ommunication is the act of imparting or the exchange

of information, ideas or feeling by speech, writing and

gestures

COMMUNICATE IN THE WORKPLACE

C

ommunication Cycle

C

ommunication cycle is the process in which

information is transmitted over and over. The

process is transmitter, message, medium & receiver

COMMUNICATE IN THE WORKPLACE

V

erbal & Non-Verbal Communication

V

erbal communication is the process in which information

is transmitted through the form of speech and non-verbal

communication is the process in which information is

transmitted through the form of pictures, document etc.

COMMUNICATE IN THE WORKPLACE?

A

ctive Listening

A

ctive listening is a communication technique that

requires the listener to understand, interpret, and

evaluate what they hear.

COMMUNICATE IN THE WORKPLACE

T

elephone Technique

T

elephone techniques are three(3) simple step that should be followed when using the

telephone. Patient, Pleasant and precise.

P

atient-Need to remain calm and understanding.

P

leasant-Should be polite, but over familiar

P

recise-Need to keep conversation clear and to the point.

COMMUNICATE IN THE WORKPLACE

Q

uestioning techniques

Q

uestioning techniques are used to gather information in

the form of asking questions, such as using

questionnaires, interviews, person to person and

telephones.

TEAMWORK

W

hat is teamwork?

Teamwork is a group of people working together to

achieve a common goal, which they all share common

views and interest.

TEAMWORK

W

hy is teamwork important?

T

eamwork is important because it encourages multi-disciplinary

work where teams cut across organizational divides, fosters

flexibility and responsiveness, especially the ability to respond

to change and promotes the sense of achievement and equity

and essential for a motivated workplace.

TEAMWORK

W

hat is member function?

E

ach member have the function to:

S

hare information

I

nteract wit others

P

romote team spirit

A

ssist and support each other

TEAMWORK

D

ifference between goal and objective

G

oals and objectives are often used interchangeably, but the main

difference comes in their level of concreteness. Objectives are very

concrete, whereas goals are less structured. Goals are long-term

aims that you want to accomplish. Objectives are concrete

attainments that can be achieved by following a certain number of

steps.

TEAMWORK

O

rganizational Chart

A

n organizational chart is a diagram that shows the

structure of an organization and the relationships and

relative ranks of its parts and positions/jobs

WORK EFFECTIVE IN AN IT ENVIRONMENT

E

rgonomics

E

rgonomics is the study of designing equipment and

devices that fit the human body, its movements, and its

cognitive abilities.

WORK EFFECTIVE IN AN IT ENVIRONMENT

S

afety in the lab

S

afety in the lab includes No running, bags and other items

should be placed under your desks. It’s easy to trip, Staring

into a computer monitor too long will strain your eyes, Avoid

long sessions of typing as they may cause repetitive stress

injuries to your hands, no eating in the lab.

WORK EFFECTIVE IN AN IT ENVIRONMENT

S

oftware and Hardware

H

ardware is the physical parts of the computer in which u can touch while

software is the parts u cannot touch

E

xamples of hardware: Circuit boards, Processors & Keyboard

E

xamples of software: an Operating system, an Editor, a Compiler, a Program

WORK EFFECTIVE IN AN IT ENVIRONMENT

I

T Occupations

T

here are many occupations in the world of IT. Example of some

are: Security specialist/ethical hacker, Virtual systems manager,

Capacity manager, Network engineer, Open source specialist,

Service assurance manager, Electronic health records systems

manager, Sourcing specialist, Service catalog manager &

Business process engineer

WORK EFFECTIVE IN AN IT ENVIRONMENT

J

ob Description

A

description sets out the purpose of a job, where the job

fits into the organization structure, the main

accountabilities and responsibilities of the job and the

key tasks to be performed.

SAFETY IN THE WORKPLACE

W

hat are Emergency Plans?

A

n emergency plan specifies procedures for handling sudden unexpected situations. The

objective is to reduce the possible consequences of the emergency by:

P

reventing fatalities and injuries

R

educing damage to buildings, stock, and equipment

A

ccelerating the resumption of normal operations

SAFETY IN THE WORKPLACE

W

hy are Emergency plans important?

E

mergency plans are important because they provide

the workers with the necessary information they

should know incase of an emergency should arise

example an escape route incase of an fire

SAFETY IN THE WORKPLACE

W

hat is an Incident report?

A

n incident report is a form that is filled out in order to record

details of an unusual event that occurs at the facility, such as

an injury to a worker. The purpose of the incident report is to

document the exact details of the occurrence while they are

fresh in the minds of those who witnessed the event.

SAFETY IN THE WORKPLACE

E

mployer responsibility for safety in the workplace

T

he employer responsibilities for his/her workers are to:

G

ive them protective gear

E

nsure equipment are maintain properly

P

ut safety signs around the workplace

SAFETY IN THE WORKPLACE

E

mployees responsibilities for safety in the workplace

E

mployees can help maintain safeguard their own safety and that

of their work colleagues by Visual Display Unit (VDUs) can

cause strain, neck, back wrist. Reduce this by setting up the

workplace correctly, Protective clothing must always be used &

be careful around equipment.

PRESENTED AND DONE BY

RR

amone Johnsonamone Johnson