Communication

COMMUNICATION

FORMAT OF THE PRESENTATION

1. Definition

2. Different ways of Communication

3. Function of Communication

4. Communication Process

5. Effective Communication

1. Types of Communication

2. Channels of Communication

3. Direction of Communication

4. Verbal Communication

5. Methods of Communication

6. Communication is a Series of Experience

Barriers to Effective Communication

1. Types of Barriers Communication

WHAT IS COMMUNICATION

DEFINITION

Communication is about sending and receiving Communication is about sending and receiving information or the transmission of information information or the transmission of information and meaning from one party to anotherand meaning from one party to another..

DIFFERENT WAYS OF COMMUNICATION

FUNCTION OF COMMUNICATION

Four functions

Information

Motivation

Control

Emotional expression

FUNCTIONS OF FUNCTIONS OF COMMUNICATIONCOMMUNICATIONInformation:Information:

Individuals and work groups Individuals and work groups need information to make need information to make decisions or to do their decisions or to do their workwork..

Emotional Expression:Emotional Expression: Social interaction in the Social interaction in the

form of work group form of work group communications provides a communications provides a way for employees to way for employees to express themselves.express themselves.

FUNCTIONS OF COMMUNICATIONFUNCTIONS OF COMMUNICATION

Motivation:Motivation:

Communications clarify for Communications clarify for employees employees whatwhat is to done, is to done, howhow well they have done it, and well they have done it, and what what can be done to improve performance can be done to improve performance in behaviors in organizationsin behaviors in organizations

Control:Control:Formal and informal communications act Formal and informal communications act to control individualsto control individuals

COMMUNICATION PROCESS

COMMUNICATION PROCESS

Communicator

A person with ideas, intentions, information, and a purpose for communicating

Massage

An idea or experience that a sender wants to communicate

Encoding

Converting a message into groups of symbols that represent ideas or concepts

Medium of transmission

The carrier of the message

Decoding-Receiver: Technical term for the receiver’s thought processes

Feedback

The receiver’s response to the senders massage

Noise

Factors that distort the intended message

EFFECTIVE COMMUNICATION

TYPES OF COMMUNICATIONTYPES OF COMMUNICATION

CHANNELS OF COMMUNICATIONCHANNELS OF COMMUNICATION

Formal Communication:Communication through officially

designated channels of message Found in organizational charts, policy

manuals.

Informal Communication:Interaction that do not

reflect officially designated channels of

communication. Creates a relaxed, comfortable, climate

DIRECTION OF COMMUNICATION

Upward

Downward

Horizontal

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DIRECTION OF COMMUNICATION

Downward

Flow from upper management down to the employees at lower ranksJob instructionIdeologyInformationfeedback

HORIZONTAL COMMUNICATION

•The flow of information between colleagues and peers

•Organization have enhance its importance

•Not recognized as official

FACIAL EXPRESSIONS

Methods of

communication

VERBAL COMMUNICATION

It means communicating with words, written or spoken. Verbal communication consists of speaking, listening, writing and reading

NON-VERBAL COMMUNICATION

Nonverbal communication includes all unwritten and unspoken messages, both intentional and unintentional.

Non-verbal communication

Body movement

Gestures

Eye contact voice Touc

h expression

Body Language includes:

Facial expressionsGestures

i. Handshakes

ii. Nodding

iii. Eye contact

Posture

Even without words, the message can be strong

Gestures do not have the same meaning in all cultures

COMMUNICATION IS A SERIES OF EXPERIENCE

BARRIERSTO EFFECTIVE COMMUNICATION

“Any obstacle that blocks communication”

Types of Barriers

1. Language2. Physical Location3. Poor Equipment4. Noise5. Culture6. Perception

Types of Barriers1. Language: Speaking in different languages, or where a language is not your first language

2. Physical Location: When teams are spread across the world and diverse teams are created.

Types of Barriers3. Poor Equipment:

Not having the right IT infrastructure, slow computers, poor quality audio teleconference systems making it difficult to hear what is being said.

4. Noise:

When a person is communicating to another and someone or something makes noise , then its fails.

Types of Barriers5. Culture: Spelling the same language but words having different meaning in different countries, e.g. UK English and USA English have different words for rubber/eraser.6.. Perception: One message has two or more different meanings when spoken or put into an email.