Communication

Communication

Insights of . . .

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Definition

Communication is the process by which we

exchange meanings, facts, ideas, opinions or

emotions with other people.

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Verbal Communication

Non-Verbal Communication

Oral Written Sign Language

Body Language

Audio Signs

Visual signs

Means of Communication

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Body language

•Verbal communication - 07%

•Bodily moments, Gestures – 55%

•Voice tone - 38%

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Face

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Eyes

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Gestures

Postures

Head

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Other forms of Non-Verbal language

•Space

•Surroundings

•Time

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Space

Intimate :Physical contact-18 inch

Personal :18 inch- 4 feet

Social :4 feet- 12 feet

Public :12 f- As far as we can see or hear

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Surrounding

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Time

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Tips for effective Communication

Clarity of purpose Sharing of activity Use of symbols Understanding Socio- Psychological background

Use of feedback

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Controlling of emotions Politeness of manner Elimination of noise Clarifying assumptions Proper use of body language

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DiscriminativeEvaluative AppreciativeEmphatic

Listening. . .

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