Praxis Solutions for Nonprofits COMMUNICATING STRATEGY WITH STRATEGY MAPS 9/7/2016 Communicate Strategy Instantly Communicating strategy with well designed strategy maps will drive the successful execution of the strategic planning process. Strategy maps can be used to identify the essential elements for success throughout the organization.
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Praxis Solutions for Nonprofits
COMMUNICATING STRATEGY WITH STRATEGY MAPS
9/7/2016 Communicate Strategy Instantly
Communicating strategy with well designed strategy maps will drive the
successful execution of the strategic planning process. Strategy maps can be
used to identify the essential elements for success throughout the
HOPELINK STRATEGY MAPCORPORATE LEVEL MAP AND SCORECARD
Growth and human potentialCompassion Quality of our work
InclusionRelationships based in trust Fiscal stewardship
DRAFT Revised 23NOV2010
INTE
RN
AL
PR
OC
ESS
PER
SPEC
TIV
E: T
o d
eli
ver
the
se
rvic
es
that
ou
r cu
sto
me
rs w
ant,
wh
at
inte
rnal
pro
cess
es
mu
st w
e e
xce
l at?
STA
TEM
ENT
OF
PU
RP
OSE
: W
e w
ill in
vest
in
the
con
tin
uo
us
imp
rove
men
t o
f ke
y sy
stem
s
an
d p
roce
sses
th
at
are
at
the
roo
t o
f o
ur
mis
sio
n's
su
cces
s. T
hes
e sy
stem
s a
nd
pro
cess
es in
clu
de
ou
r ke
y ex
tern
al
pa
rtn
ersh
ips,
dep
loym
ent
of
sta
ff, a
nd
an
inte
gra
ted
ser
vice
del
iver
y m
od
el.
CU
STO
MER
PER
SPEC
TIV
E: T
o a
chie
ve o
ur
mis
sio
n
and
vis
ion
, ho
w m
ust
we
ap
pe
ar t
o o
ur
cust
om
ers
?
STA
TEM
ENT
OF
PU
RP
OSE
: O
ur
go
al i
s to
hel
p t
he
peo
ple
we
serv
e a
chie
ve a
nd
ma
inta
in t
hei
r h
igh
est
leve
ls o
f se
lf s
uff
icie
ncy
. We
will
imp
rove
acc
ess
to
serv
ices
, lev
era
ge
ou
r fu
ll ra
ng
e o
f se
rvic
es, a
nd
pro
vid
e se
rvic
es in
th
e m
ost
eff
ecti
ve a
nd
eff
icie
nt
ma
nn
er p
oss
ible
.
OUR VALUES
LEA
RN
ING
AN
D G
RO
WTH
PER
SPEC
TIV
E: T
o
succ
ess
full
y e
xecu
te im
pro
vem
en
ts t
o o
ur
inte
rnal
pro
cess
es,
ho
w m
ust
we
co
nti
nu
ou
sly
lear
n a
nd
imp
rove
?
STA
TEM
ENT
OF
PU
RP
OSE
: W
e w
ill c
ult
iva
te
org
an
iza
tio
na
l lea
rnin
g b
y w
ork
ing
co
nti
nu
ou
sly
to
imp
rove
inte
rna
l pro
cess
es, o
pti
miz
ing
ou
r h
um
an
cap
ita
l, a
nd
tec
hn
olo
gy
solu
tio
ns
wh
ere
ap
pro
pri
ate
in a
n e
nvi
ron
men
t w
hic
h f
urt
her
s
com
mit
men
t, c
rea
tivi
ty, a
nd
en
ga
gem
ent.
FIN
AN
CIA
L P
ERSP
ECTI
VE:
To
ach
ieve
ou
r vi
sio
n a
nd
mis
sio
n, h
ow
mu
st w
e a
pp
ear
to
ou
r st
ake
ho
lde
rs,
frie
nd
s, a
nd
fu
nd
ers
?
STA
TEM
ENT
OF
PU
RP
OSE
: W
e w
ill r
esp
on
sib
ly
ma
inta
in a
nd
gro
w o
ur
fin
an
cia
l ba
se in
ord
er t
o
ad
dre
ss lo
ng
-ter
m f
isca
l su
sta
ina
bili
ty o
f th
e
ag
ency
. W
e w
ill c
on
tin
ue
to f
ind
cre
ati
ve, m
issi
on
-
ba
sed
op
po
rtu
nit
ies
to e
nh
an
ce o
ur
fin
an
cia
l
hea
lth
an
d o
ur
ab
ility
to
ser
ve t
he
nee
ds
of
the
com
mu
nit
y.
Give our employees the proper skills needed to personally succeed
INTEGRATED SERVICE DELIVERY
"To maximize our client's potential for self sufficiency ,we will deliver our services
effectively, efficiently and in an integrated manner." I.3
Ensure operational excellence
RIGHT PEOPLE INTHE RIGHT PLACES AT THE RIGHT TIME"We will excel at recruiting
people with the right skills and passion and placing them in the
right positions."I.2
CONTINUOUS PROCESS IMPROVEMENT
"We will develop a high level learning organization by implementing continuous
process improvement systems and support throughout the organization." I.1
FACILITIES/INFRASTRUCTURE"We will ensure that our facilities
are well maintained and appropriate for our staff and accessible to our clients."I.4
OPTIMIZE TECHNOLOGICAL CAPITAL"We will give our employees,
volunteers and clients the proper training so that they will use our
technology properly" L.3
OPTIMIZE HUMAN CAPITAL"We will engage in continuous
professional development as it is a key ingredient to maintaining and
retaining quality staff." L.2
FISCAL RESPONSIBILITY"We will build and maintain adequate
long-term reserves and provide for the positive cash flow of the
organization." F.1
FRIENDS AND FUND DEVELOPMENT"We will instill continued confidence and
support from our friends and funding
partners, thereby generating resources to ensure a sustainable Hopelink through
effective fund development."F.3.
FISCAL SUSTAINABILITY"We will develop fiscal policies that will
ensure continued investment and allow us to maintain our ability to adapt to changing
internal and external conditions."F.2
Fiscal accountability Professional management Financial sustainability
BROAD AND INNOVATIVE SERVICES
"We will move our clients toward self sufficiency by offering a robust
portfolio innovative services that is tailored to their level of need. "C.1
MEET EACH CLIENT'S UNIQUE NEEDS"We will offer services that are relevant
and culturally sensitive to each client and their specific needs, so that they
will feel comfortable seeking our
services."C.3
ACCESSIBILITY"Our clients will see that the majority of the services they
need to become self sufficient are available under one
organizational venue" C.4
VISION
A Community Free of Poverty
MISSION
Promote self sufficiency and help people make lasting change
THEORY OF CHANGE
By strategically aligning our organization, leveraging our key community partnerships, and offering a comprehensive line of Hopelink services, our clients will be able to achieve and maintain their highest level of self-sufficiency, thus enabling us to achieve our mission and vision.
Building Non -financial Assets
Give our clients the proper tools so that they can achieve and maintain their highest level of self-sufficiency.
SKILLS TO BE SELF RELIANT"We will assertively advocate for our clients needs and teach each client the skills they need to advocate for
themselves. C.2
FOSTER A LEARNING CULTURE"We will nurture a culture of innovation and creativity and