Communicating for Results 9e 6 Key Ideas Defining situational anxiety Obstacles to Communication Defining sexual harassment Tips for using technology to.
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Communicating for Results
9e
6Key Ideas
•Defining situational anxiety•Obstacles to Communication •Defining sexual harassment•Tips for using technology to communicate
Overcoming Obstacles to Communication in Organizations
Communication barriers are like Communication barriers are like roadblocks: they bring roadblocks: they bring communication to a complete communication to a complete halt. Communication obstacles halt. Communication obstacles are more like potholes: they can are more like potholes: they can cause uncomfortable bumps and cause uncomfortable bumps and jars, but with skill and training jars, but with skill and training you can learn to avoid them.you can learn to avoid them.
Technology, a song Technology, a song writer and United writer and United Airlines: Airlines:
A Case StudyA Case StudyRead or describe the case study Answer the following questions:
Was United Airlines action to repair the damage adequate?What action should United take to prevent future customer service incidents?Is technology an advantage or obstacle to communication?
Obstacles to CommunicationObstacles to Communication Communicator anxiety Situational Anxiety Inadequate preparation Vague instructions Jumping to conclusions Bypassing Sexual harassment Communication technology
Awareness Check: Meanings of TermsAwareness Check: Meanings of Terms Directions: Decide what percentage of certainty (from 0 to 100
percent) is implied when you use each of the following terms—for example, if you tell someone that your attendance at the staff party is “likely,” do you mean there is an 85 percent chance of being there, a 30 percent chance, or what? Write the percentage that expresses your usual meaning next to each term. Ask three other people to do the same thing, and compare answers. You can take this quiz online and view the answers at your Premium Website for Communicating for Results.
TERMS COMMONLY USED IN BUSINESS
_____ 1. Absolute _____ 6. Possible
_____ 2. Certain _____ 7. Probable
_____ 3. A cinch _____ 8. Risky
_____ 4. Indefinite _____ 9. Settled
_____ 5. Open to question _____ 10. A sure thing
_____ 11. A toss-up *Adapted from Schneider, Donaghy, & Newman, 1975, pp. 22–23.
Sexual Harassment DefinedSexual Harassment DefinedUnwelcome sexual advances, Unwelcome sexual advances, requests for sexual favors, and requests for sexual favors, and other verbal or physical conduct other verbal or physical conduct of a sexual nature constitute of a sexual nature constitute sexual harassment when this sexual harassment when this conduct explicitly or implicitly conduct explicitly or implicitly affects an individual’s affects an individual’s employment, unreasonably employment, unreasonably interferes with an individual’s interferes with an individual’s work performance, or creates an work performance, or creates an intimidating, hostile, or offensive intimidating, hostile, or offensive work environment. (U.S. EEOC, work environment. (U.S. EEOC, 2009)2009)