“COMMUNICATE FOR SUCCESS WITH A COACH-LIKE APPROACH Communicating for Success Mark Marcynuk, PCC, BScPT Dynamite Coaching Communication Presentation Summary.

“COMMUNICATE FOR SUCCESS WITH A COACH-LIKE APPROACH

Communicating for SuccessMark Marcynuk, PCC, BScPT

Dynamite Coaching

Communication Presentation Summary

1 SIMPLE TRUTH: WE CANNOT FAIL TO COMMUNICATE

But we can fail to communicate well and this can be very costly to organizations.


IN SOME WAY, SHAPE OR FORMWE ARE ALWAYS COMMUNICATING

Can you relate?


Be it with ourselves And especially if we work with others

WHETHER YOU REALIZE IT OR NOT YOU ARE ALWAYS COMMUNICATING

Communications Presentation Summary

7% – words

38% - tone

55% – body language

These stats may be old and tired but they are the bread and butter to effective communication, great leadership and team cohesiveness

Effective Leadership

&Team

Cohesiveness

BUT…WE CAN FAIL TO COMMUNICATE WELL

We impart our message in many different ways

-Verbal-Tone-Body Language


COSTLY COMMUNICATIONSWe simply cannot fail to communicate but we can fail to communicate well


What do you see?• Is the glass ½ full or empty?• How much does the glass weigh?• Does the weight matter?

Group Facilitation exercise here

CRITICAL TO RECOGNIZE

- We can all be looking at the same thing and yet it is possible for us to see something completely different depending on our point of view- Critical to recognize and acknowledge this especially in settings where groups of people meet and need to talk

AKA MEETINGS


MISCOMMUNICATIONAffects performance, production, job satisfaction and safety


Minor Disagreement not resolved Becomes a growing burden they carry, impacting performance

IMPOSTER SYNDROMEHaving knowledge/training doesn’t mean the employee automatically has the the ability to perform or follow-through

12 December 2014

Carrying the guilt of hiding that you don’t know what to do even though you’ve been trained

Story of an executive trained in the knowledge but unable to execute and failing.

Demonstrating Imposter Syndrome = costly to the organization

Ineffective Manager leads to ineffective team under that Manager

MIRROR NEURONS

What we communicate non verbally can affect those around us and profoundly.Latest research on “Mirror Neurons” and why something like a yawn can be contagious.Why this research is relevant to teams and organizations


HEALTHY ORGANIZATIONS VS. SMART ORGANIZATIONS

Healthy organization

- Minimal politics- Minimal confusion- High morale- High productivity- Low turnover

Smart organization

- Strategies- Marketing- Financing- Technology


Traits of

HEALTHY ORGANIZATIONS VS. SMART ORGANIZATIONS

• A healthy organization will get smarter over time• Smart organizations often struggle to acknowledge

their flaws and learn from peers (remember the earlier story of the failing manager)

• Very expensive to companies/organizations


5 DYSFUNCTIONS OF A TEAM

One goal becomes everyone’s goal

1. Building trust2. Mastering conflict3. Achieving commitment4. Accountability5. Results



1. Building trust

A trusting environment exists where feedback, pushback and input are welcomed.

Removing judgement and the blame game with,- open-ended questions- allowing people to move out of hiding



2. Mastering conflict

This softer skill deals with Emotion and is critical to creating a healthy environment.

Where people can weigh in and can say how they feel. Here is where we use “inquiry” rather than “advocating” skills.



3. Achieving commitment

Without conflict a team cannot achieve commitment. Commit will only occur once the team has had the chance to ask questions and understand rationale.

Being able to “weigh in” creates “buy in” • WIIFM• Values



4. Accountability

The follow – up and the hardest to achieve....Peer to peer is usually the most effective source of effective

accountability in a healthy organization and Communication is the key.

Behaviour vs Measurables – to measure is to know that sales dropped but to make progress on the measurable is to know why sales dropped...knowing the behaviour is much more useful.



5. Results

The ultimate point of building greater trust, conflict commitment and accountability is to achieve Results.

Communicating and sharing the same goals across the entire team


THANK YOU AIFPA MEMBERS

Mark Marcynuk, PCC, BScPTDynamite Coaching

[email protected]

780-469-4800


http://www.dynamitecoaching.com/

mailto:[email protected]

“COMMUNICATE FOR SUCCESS WITH A COACH-LIKE APPROACH Communicating for Success Mark Marcynuk, PCC, BScPT Dynamite Coaching Communication Presentation Summary.

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