Communcation skills

Agenda

• 1-ten commandments of positive relationships.

• 2-Communication barriers.

• 3-body language.

• 3- Listening skills

• 4-Johari window .

• 5-presentation skills.

• 6-email-writing-skills

The ten commandments of positive relationships

• 1-speak to people.

• 2-smile at people.

• 3-call people by name.

• 4-be friendly and helpful.

• 5-be cordial.

• 6-be interested.

• 7-be generous .

• 8-be considerate.

• 9-be alert to give service.

• 10-add to this good sense of humor

Confidence builders

• 1-eye contact.

• 2-listening more than speaking

• 3-answering question in a a short

• 4-offerning firm

• 5-presenting your professionally

• 6-being sensitive

Main Barriers to Communication

•Noise

•Culture

•Role

•Bias

•Misinterpretation

Listening skills

•1. BE FULLY IN THE MOMENT.

•2- PUT YOURSELF IN THEIR SHOES.

•3- PICK UP KEY POINTS AND LET THE SPEAKER KNOW YOU DID.

•4. PRACTICE ACTIVE LISTENING.

•5. DEVELOP CURIOSITY, AN OPEN MIND, AND A DESIRE FOR CONTINUOUS GROWTH.

Body language

•1-face

•2-physical

Johari window

Open Area

Blind Area

Hidden Area

Unknown Area

six thing people determine fram your appearance

•Education level

•Social position

•Success

•Moral character

•Trust worthiness

presentation skills

•Introduce yourself.

•Background information.

•Objectives.

•Agenda.

•Time.

Target letter

•1- the situation .

•2-the idea.

•3-how it works.

•4-the key benefits.

•5-the nexrt step.

Linked in :-Muhamed reda

Slideshare:-Mohamed reda

Facebok :-Muhamed reda

Email :- [email protected]

Website :-www.elpop.com

Mob :-01003855363

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