Commercial Profile

Tour Operator & DMC

We are proud to present Gray Line Costa Rica, tourism leaders in Costa Rica since 1976.

We have offices in the 5 most visited touristic regions: Central Pacific, Guanacaste, Arenal Volcano, Monteverde and San José, and many different points of purchase all around the country.

We are a full-service tour operator and destination mana-gement company (DMC), affiliated with Gray Line Worldwide, the most recognized international network of sightseeing and DMCs worldwide.

Gray Line is a professional, caring and quality partner in Costa Rica offering exceptional service. Our competitive rates and excellent product lines allow us to provide a truly first class service.

COMMERCIAL PROFILEGray Line Costa Rica - Tour Operator & DMC

Gray Line Costa Rica partners with Grupo Marta Hotels (owner of the Best Western Irazú Hotel, Best Western Jacó Beach Hotel, Holiday Inn Express and Hampton Inn & Suites by Hilton, as well as the operation of the Denny’s restaurant chain), all well-renowned in Costa Rica.

Since its founding in 1976, as a full-service tour operator, a leader in Costa Rica, the operation has included individual passengers, charters, cruises, groups and incentives enabling it to offer very competitive rates.

Gray Line Costa Rica offers a range of their own tourist services such as Gray Line Shuttles (regular transfers - Hotel to Hotel) to the most important tourist destinations of the country), Airport Express (shuttle service to and from the international airports in San José and Liberia), Fantasy Bonus Gold (an Open Voucher program), Diamond Private Transfer Service and One Day Excursions.

Mission / VisionMission We are a full tour operator service in Costa Rica, distinguished by our own operations based on competitive prices, quality service, and a commitment to sustainable development in the country through ongoing innovation and training to the benefit of our customers, employees and partners.

VisionBe the leading full tour operator Service in Costa Rica with national and international recognition for excellence in service, consisting of qualified staff members, modern equipment, innovative services and competitive prices, in harmony with sustainable tourism, to the benefit of our customers, employees and partners.

Our Values

• Team Work

• Commitment

• Proactiveness

• Honesty

• Forward Thinking

• Creativity

• Loyalty

• Respect

Gray Line Costa Rica is committed to creating a Satisfying Experience through Friendly Service.If you find something that turns out to be unsatisfactory, Let us know! We want to excel by bestowing upon you a memorable experience.If it happens to be out of our hands, we will decidedly find a way to fulfill your needs as well as please you.

Friendly service

Staff

We are people serving people - this is our reason and purpose for being in business. At Gray Line Costa Rica each employee is backed by a team, focused on creating wonderful experiences with all our client. In order to achieve leadership in the market we seek this ideal by ongoing training in a values-based and market-friendly culture which includes innovative and sustainable development both technologically and environmentally. For Gray Line Cost Rica it is essential to develop the career path of each employee, so we can provide opportunities to enhance individual key skills that enable employees to grow both in community and professional qualities.

In short, we embrace the potential of people who comprise the Gray Line family and we promote friendly service to ensure a positive impression and response to people whom rely on us.

Siquirres

CahuitaCartago

Dominical

Uvita

Sierpe

San José

Puntarenas

Playa Tamarindo

Playa ConchalPlaya Flamingo

Playa Hermosa

Papagayo

La Cruz

Liberia

Monteverde

Volcán Rincón de la Vieja

Manuel Antonio

Puerto Viejo

Phone:+(506) 2643-3231

Phone:+(506) 2506-5184

Phone:+(506) 2523-1000

Phone:+(506) 2010-6000

Phone:+(506) 2220-0042

From La Fortuna

From San José(Capital City)

From Cahuita& Puerto Viejo

From Monteverde

From the GuanacasteBeaches

Playa Jacó

La Fortuna

From the Central Paci�c Coast

Gray Line Concierges at:

Phone:+(506) 2440-1150

Phone:+(506) 2208-2100

Phone:+(506) 2257-1011

Phone:+(506) 2436-0020

S A N J O S É - C O S T A R I C A

R E A L

Phone:+(506) 2209-9805

Phone:+(506) 2520-6045

Phone:+(506) 4031-9980

,

Gray Line Head Quartersl

Gray Line Shuttles

• Hotel Reservations• Vacational packages• Countrywide Shuttles• Car Rental & Local Flights• Daily Tours• MICE• Private Transportation• Hotel Open Voucher Program • Airport Shuttles• Medical Tourism • Shore Excursions

Your full-servicetour operator& DMC

We travel to the most popular tourist attractions in the country with a daily tour

schedule and shuttle service, with no minimum number of passengers on modern

and comfortable buses. With the Gray Line Shuttles, you have multiple travel options

amongst tourist destinations.

Gray Line’s exclusive products

An open voucher program includes hotels located in the main

tourist interest sites, such as the Southern Caribbean, Arenal

Volcano, Monteverde, Rincón de la Vieja, Northern Pacific

beaches, Central Pacific beaches, Manuel Antonio, Dominical,

Southern Pacific, and San José, the capital city. All of these

facilities provide similar quality and price with breakfast included.

We operate our own certified guided tours allowing you to explore and understand

the best of natural and cultural wonders offered by Costa Rica such as volcanoes,

National Parks, cruise trips, museums, city tours and much more.

We offer shuttle services to/from the international airports of Liberia and San José as

well as city and beach hotels. We offer an extensive schedule from 5 a.m. to 9 p.m.,

coinciding with international flights. The service can be easily booked, no minimum

number of passengers required, with the security and responsibility offered by a

customer service-oriented company.

Gray Line’s exclusive products

Gray Line´s hotel pass allows you to buy discounted hotel nights in advance. Each pass purshased gives you the right to stay one night at one of the hotels from the Progra’s Brochure.

The most exclusive way to travel in Costa Rica

Includes: • Bilingual driver/guide

• Toyota Hiace vehicles with a/c

• Maximum capacity 9 passengers with luggage

• Insurance

• Professional and friendly service

• Free milage

• VIP welcome at airport*

*Subject to transfer-in request

(506) [email protected] summitcostarica.comP.O. Box 72-1017 La UrucaSan José, Costa Rica

[ tel ][ email ][ web ]

[ dirección ]

SUMMIT DMC COSTA RICA

Summit DMC Costa Rica offers a wide range of services from luxury reception at the airport to great themed productions. Since we are local experts in Costa Rica, we are here to cover all your needs and exceed your expectations.Our enthusiastic and creative team will help you design a first class program, combining elegance and entertainment with a special emphasis on details.Our objective is to make our participants feel that Costa Rica is a unique experience, offering our best proposals, being your ideal partner, and having a deep understanding and expertise in the incentive travel business.

Sustainable tourismAt Gray Line Costa Rica, we are deeply commited to

sustainable tourism. We believe that in our business there

must be a balance among the appropriate use of natural

and cultural resources, plus quality of life improvements

for local communities along with economic success

contributing to the country’s development. Thus, we strive

everyday to achieve this balance.

Our company is certified by the Costa Rican Tourism Institute

as a sustainable operator based on our interactions with

our surrounding natural habitats and local communities,

our internal policies and systems, and how we share our

commitment to sustainable practices with our clients.

As part of our commitment to contributing to the betterment

of life in the general population and the protection of

the fundamental rights of childhood and adolescence,

we have signed the Code of Conduct and trained our

staff for the protection of children and adolescents from

commercial sexual exploitation in travel and tourism.

Friends of the planetGray Line Costa Rica created their own policies of good environmental practices encouraging positive employee attitudes, giving them the status of “friends”. This new sustainable philosophy incorporates customers and suppliers into this new trend.As a result, this generates awareness to the general public so they may also exercise good practices in conjunction with the environment.That is why Friends of the Planet by planning through training in sustainability, they will increase awareness of its employees, suppliers and customers. Our focus is on:

• Ethics and Values • Code of Conduct against the Sexual Exploitation of Children• Saving Energy and Water Resources • Fire Prevention• Waste Management • Customer Service• Sustainable Development and CST • Recycling Campaigns• Cleaning Brigades • Support to communities with special needs

Such activities generate the awareness needed amongst the partners to implement these good environmental practices both at work and in their personal and family lives.

Protecting our forests Fully aware of the environmental impact of the company’s daily business activities and wanting to take its share of responsibility, Gray Line Costa Rica has just become a member of FONAFIFO’s Environmental Service Certificate program. The company’s economic contribution will help protect our forests and compensate its carbon dioxide emissions. FONAFIFO (The National Forestry Financing Fund) supports small and medium-sized producers and its main objective is to finance reforestation, forestation, tree nurseries, agro-forestry systems, recovery of denuded or degraded land, as well as technology for the sustainable exploitation of forest resources.The CSA (Certificate for Environmental Services-Clean Travel) is a financial instrument used to preserve existing forests and regenerate ecosystems, as well as guarantee environmental services for an ever increasing population.The work carried out by FONAFIFO through the Payment for Environmental Services Program (PES) seeks to ensure forest preservation by implementing a system of economic reward for those who protect the country’s forests.

Certificados de Servicios AmbientalesUna inversión para la vida

FONAFIFO

Code of conduct

The code of conduct arises from an initiative of the World Tourism Organization (WTO) and ECPAT International, developed in countries of origin and destination for tourism. It looks for participation and commitment of the tourism industry to discourage and punish commercial sexual exploitation of children and adolescents associated with travel and tourism.Currently, international organization is set up as “The Child Protector Code”, based in New York, USA.HOW DOES IT WORK IN COSTA RICA?Part of the responsibilities in tourism is to contribute to improving the quality of life of the general population, and protecting the fundamental rights of children and adolescents in particular.In October 2003, the Project Code of Conduct began working for the protection of children and adolescents against commercial sexual exploitation in tourism industry, a Project of the Costa Rican tourism industry sponsored by the Costa Rican Paniamor Foundation in conjunction with the Costa Rican Association of Tour Operators (ACOT) and the Costa Rican Association of Professionals in Tourism (ACOPROT).Funded in its first phase by FUNDECOOPERACION (2003-2005) under its Sustainable Tourism Program, by Save the Children Sweden in itssecond phase (2005-2007) and with the input from COSTA RICA WORLD VISION.Actually the Code of Conduct is in a process of institutionalization, which has been assumed by the Costa Rican Tourism Institute (ICT) as the leading tourism institution in the country, with the collaboration of the National Chamber of Tourism (CANATUR ) and the technical support of the Paniamor Foundation.

Ana Cristina Guevara, [email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

Chief Executive Officer:

International Sales:

General Information:

Fit Reservations:

Groups:

MICE:

Contact us

FONAFIFO

Affiliations:

Gray Line Costa Rica - Apartado Postal 72-1017 La Uruca - San José, Costa Rica500 metros Noreste del Hotel Best Western Irazú, Edificio Grupo Marta, La Uruca - San José - Costa Rica

Tel. (506) 2220-2126