Commercial Airplanes | Supplier Quality Copyright © 2009 Boeing. All rights reserved. 1 John Lunardi Director, BCA Supplier Quality John Lunardi is the.

Commercial Airplanes | Supplier Quality

Copyright © 2009 Boeing. All rights reserved. 1

John Lunardi

John Lunardi

Director, BCA Supplier Quality

John Lunardi is the director of Supplier Quality for Boeing Commercial Airplanes (BCA). Is this role he leads a global team of quality professionals with responsibility for regional operations and field support, supplier product verification, airplane program support, and regulatory affairs. John works directly with BCA's domestic and global suppliers to ensure product conformance, system and process compliance, and systemic, continual improvement.

He has more than 30 years experience in quality-related leadership positions in a number of quality functions, as well as in Business and Program Management at Boeing. John has a bachelor of science degree in Operations Management from California Polytechnic University, Pomona.

Copyright © 2015 Boeing. All rights reserved.

John E. Lunardi

Director – BCA Supplier QualityBoeing Commercial Airplanes

July 22, 2015

Supplier Quality Overview


Boeing Supplier QualityEvolution and Strategy

1990

2015Top 13 Things

2002: Supplier Code Delegation

Implemented

1999: AS91002002: Mandated

Nadcap2002: Mandated

ICOP

2000: Initiated BCA / BDS

Collaboration

2001: Combined Renton & Everett

R&I under SQ

2001: ILHE Instituted

2008: Utilization of Verify

2010: Common Surveillance Process

2013: Program Interface

Early 90s: Inspect Everything

Upon Receipt

Focus on the process and early engagement– Quality ownership earlier in the Value Stream

Leverage Other Party Oversight Drive for Industry standardization Collaborate with BDS – one Boeing voice Risk based oversight – reward good suppliers Laser focus on key drivers for escapes

– Requirements Flowdown and Consumption– Sub Tier Supplier Quality – Change Management– Work Transfers

2015


Lead the BCA culture of excellence in safety and quality

Improve the quality system to enable and ensure process compliance and product conformance

Drive elimination and prevention of defects and disruption across the value stream

Boeing Quality StrategyDesign and Build Quality

BCA Value Stream

Customers Design Build & DeliverSupply Support Customers

ValueStreamCapable & In-Control

Quality System Robust & Efficient

Leadership

Culture

Com

plia

nce

Conform

ance

Feedback FeedbackFeedbackFeedback Feedback

Continuously Improving to Win in the Marketplace


Boeing Supplier QualitySystem for Managing Supplier Quality

Quality in product development

Quality Requirements flow down and review

Supplier capability assessments

QMS approvals

First article inspections

Source/receiving inspection

Onsite assessments

Performance monitoring

Risk based supplier surveillance

Quality Improvement Performance plans

Closed loop corrective action

The Boeing supply chain quality system is founded on a highly structured “layered approach,” coupled with a closed-loop corrective action system

People

Systems & Tools

Proactivechange

management

Improve suppliers’

quality performance

Verify suppliers’ compliance

Early SQ involvement

Work transfer management

Change quality Management


Requirements Flowdown and Consumption

Change Quality Management

Sub Tier Supplier Quality Management

Work Transfer Management

Boeing Supplier QualitySupply Chain Focus Areas


Boeing Supplier QualityTop 13 Things You Can Do To Eliminate Escapes

Strong internal process for requirement consumption

Risk-based approach to Change Management

Conduct FAIs against defined engineering

Tool Control and Preventative Maintenance

Mistake proof operations and products

“FOD protection” and “Clean as you go”


Top 13 Things You Can Do To Eliminate Escapes

1. Ensure a strong internal process for requirements consumption

2. Ensure a proactive, risk-based approach to change management

3. Conduct thorough contract reviews with your suppliers to ensure they understand requirements that are flowed to them

4. Verify processes are in place to ensure work coming from special processors is to the correct specification and that the processors are in good standing

5. Ensure that any products with customer directed planning are clearly identified so that changes are not made without customer approval

6. Ensure FAIs are conducted against the defined engineering – not planning!

7. Ensure your process for identifying delta FAIs for any change affecting form, fit or function is effective

8. Require your suppliers and their sub-tiers to formally notify you of Work Transfers

9. Employ a robust, proactive process for tool control and preventative maintenance

10. Relentlessly pursue standard work - “mistake proof” your operations and products

11. Incorporate both “FOD protection” and a “clean as you go” approach to FOD

12. Ensure strong quality controls over any Operator Verification program

13. Ensure new employees, or employees doing new work, receive the training needed to perform work flawlessly – the first time


Summary

Meeting our commitments is extremely important to our customers

In service airplane quality is a top priority for Boeing

Both are the ultimate measure of product quality

This quality includes design, supplier, build, delivery and component quality elements

All of these elements are critical to protecting out Production System and preventing in service airplane issues

9

Quality is a Team Sport !


Commercial Airplanes | Supplier Quality Copyright © 2009 Boeing. All rights reserved. 1 John Lunardi Director, BCA Supplier Quality John Lunardi is the.

Documents

director of supplier

supplier product verification

number of quality functions

boeing voice risk

supplier code delegation

process compliance

global suppliers

program management