This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
S L U T I O N St o B u i l d O n1
Command Alkon
Command Alkon Headquarters1800 International Park Dr., Suite 400
Command Alkon is proud of our worldwide customer partnerships. Youcan rely on us to continually invest and develop the latest technologies forthe construction and bulk materials industries.
• 500+ customers using Command Alkon dispatching systems• 40,000+ trucks scheduled and tracked using COMMANDseries• 12,000+ Command Alkon signaling units in operation• 9,000+ Command Alkon batch control systems in operation• 300+ customers relying on Command Alkon back office solutions• 2,700+ JWS Apex ticketing installations• 500+ installations of JWS Apex back office solutions• Millions of cubic yards of concrete produced annually under the watchful eye ofCommand Alkon’s Quality Control solution
a s imple equat ion for complex needs
08
P R O F I L E
Command Alkon Incorporated is an international company headquartered in Birmingham, Alabama that providessoftware and hardware solutions for producers of ready-mixed concrete, concrete products, aggregate, asphalt,and cement. Command Alkon employs over 300 people in our offices worldwide. Command Alkon has servedthe construction and bulk materials industries for over 30 years.
Our broad product suite provides users with a full interchange of data, special features and future enhancementsguaranteed to work. Command Alkon continuously researches, develops and acquires innovative solutions for itscommunity of users and strives for 100% customer satisfaction through ongoing recruitment of talented, individualcustomer service professionals to serve our customers’ needs.
Command Alkon — past, present and future. We're there for you.
BrasilKP Consulting - A Divisionof Command AlkonAv. Constituição, 1273CEP 15025 120São José do Rio Preto,Sao PauloBrasilTel: 55 17 3214 9595
S A L E S A N D C O N T A C T S
10
Command Alkon develops, markets, and supports software and hardwareproducts for construction and bulk materials producers including ready-mixed concrete, aggregate,asphalt, cement and block producers. Whether you do business from 1 or 1000 locations, our broadrange of products allow you to manage all aspects of your business with one, fully integrated solutionor as separate, individual pieces designed for your specific needs. Command Alkon products will helpyou optimize your business processes, measure your results, and improve your customers’ satisfaction.
We prov ide you wi th So lu t ions to Bui ld on!
Europe, Middle East, AsiaBristol UKUnit 2Avon Valley Business ParkChapel WaySt Annes, Bristol BS4 4EU UKTel: +44 (0) 117-972-4777
FranceConcrete Equipements -A Division of Command Alkon18, rue des CayennesZ.A. des Boutries78704 Conflans Ste Honorine CedexFRANCETel: +33 (0)1 39 19 31 37
The NetherlandsCommand Alkon BVMierloseweg 405666 KA GeldropNederlandTel: +31 (0) 40 2850858
The NetherlandsTMSA Division of Command AlkonHoutsingel 5, 2719 EA ZoetermeerPO Box 75, 2700 AB ZoetermeerTel: +31 (0)88-6782599
All Command Alkon products are kept in working order by a team oftechnical support personnel unmatched in the industry. Over 50dedicated Help Desk professionals are available to you in case anyquestions or problems arise with your system. All Command AlkonHelp Desk personnel are routinely trained at our in-house training labsand are kept up-to-date on the latest enhancements and productfeatures. The 24/7, 365 guarantee is exactly what it sounds like.
We' l l be ava i lab le to you 24 hours a day , seven days a week , 365 days a year . Guaranteed.
24 | 7 | 365A L W AY S O N
“Support at Command Alkon has always been exceptional. Our representative always workshard for us and treats us with respect.”
Steve McDonaldGeiger Ready-MixKansas City, KS
“Command Alkon’s number one strength is their commitment to their customers! Involving thecustomer in software enhancements, on-call technical support at 2:00 a.m., no questions asked,and the dedication of its employees is what makes Command Alkon number one. CommandAlkon is the way to do business in the ready-mix industry.”
Martin BlevinsFred Hill MaterialsPort Orchard, WA
Technical support services and hours may vary based on product lines and/or office locations.
08
PRODUCTS
Full-featured quality control, mix management,and production management
COMMANDqc
Centralized communication center for fleet management, truck tracking, mapping, and reporting.
COMMANDfleet
Voice Based Scheduling to assist with driver scheduling and utilization
ScheduleCom
Integrated Job & Quotations solutions
COMMANDquoteApex QuoteINTEGRA Sales Manager
Online credit control, billing, and accounts receivable solutions that are unique to the needsof the industry
E-Commerce solution extends the value of yourinvestment by providing data access via the web toyour customers and their customers
COMMANDcommerce
Business Intelligence applications for analysis,reporting, dashboarding, and activity monitoring ofyour financial and operational performance
COMMANDperformance
“With COMMANDbatch we have more accurate batches and are always within tolerance. We canproudly say that the system allows us to have the best product in Ecuador. I always said that if thesystem helped us save $1 per cubic meter produced, then the system would pay for itself. It has. Ialways have support available to me in either Spanish or English when I encounter a problem withthe system.”
Miguel CastilloHolcim Ecuador
www.commandalkon.com
Account Management A Technical Account Manager is assigned to your company to ensure that all issues for your CommandAlkon products are well documented, escalated throughthe appropriate channels, and scheduled for programming and implementation.
Bus iness Process Consu l t ingBeing the industry leader in dispatching and batchingsystems, Command Alkon has many industry recognized experts. Our experienced operations consultants review your current operations and define aplan of action specifically for your company to improveprofitability and customer satisfaction. In the quality control arena, our business process and concrete technology experts can help you to reduce the variabilityof your concrete and transform your QC group into areal profit center. Business Intelligence experts canassist you in maximizing the use of your PerformanceManagement tools by performing data analysis, processrefinement, product customization, and identifying processimprovements.
Database Main tenance & Tun ingCommand Alkon offers services to assist you inmaintaining the stability of your Command Alkonproduct database. We are happy to tailor our offeringsto your individual needs.
System Main tenance & ExpansionCommand Alkon can assist you with the maintenanceor expansion of your existing infrastructure systems.The need for this may be driven by a new acquisition,industry growth, or a desire to update your existinginfrastructure.
Software Deve lopment Serv icesCommand Alkon provides customer-specific productdevelopment for those software functions that do notcurrently exist within your Command Alkon suite ofproducts. Each software development project includesa Requirements Phase, focused on discovering yourneeds, and a Construction Phase, focused on inventionand implementation.
T r a i n i n gMaximize the return on your investment by making surethat your staff know how to get the most from yourCommand Alkon systems. Command Alkon Trainingensures that your staff are fully utilizing your purchasedsoftware and hardware. Our training services includeboth initial training and refresher training based on awell-designed curriculum. Customized courses can alsobe designed and delivered as desired. Training is available in our offices, as well as on-site.
Pro jec t Management Command Alkon Project Managers are specialists; they knowand understand your business. Our Project Managers makesure we deliver the most efficient and cost effective installationpossible. In addition, your next project will get the attention itneeds by utilizing our experienced Project Management staff.
New Product Ins ta l la t ion Services Command Alkon certifies the appropriate installation andconfiguration of your new software, hardware andcommunications. Our professionals will work with your team toensure that data is created and/or migrated properly, hardwareand software is installed correctly and tested thoroughly, andthat the transition back to business operations using newsystems occurs smoothly.
New Release Ins ta l la t ion Serv icesCommand Alkon offers new release installation services toassist you with upgrading your products to the next availablerelease.
Custom Integra t ion ServicesLet our professionals assist you in the planning and implementationof enterprise wide solutions including: batch/aggregate plantintegration services, Customer Relationship Management (CRM)systems, payroll packages, time clocks, bar coding systems orany other business operations systems that you are adding toyour architecture, whether they interface with CommandAlkon products or not.
When you purchase a Command Alkon product you makea decision to partner with the industry leader. In additionto our innovative products, you partner with a companythat is rich with proven industry knowledge and that has acommitment to continuing relationships. We are pleased tooffer specialty services to assist you with new systems or toassist you with the maintenance, training, planning, andexpansion of your current operations.
“The Command Alkon team was a pleasure to work with and they worked diligently tocomplete our project on schedule. Learning to use the COMMANDseries software wasan important, but huge step for most of our employees. Command Alkon's staff did anoutstanding job with training and they ensured that we were as comfortable as we possiblycould be when the installation was complete. It was a crucial step for our company and itgave us the capability to continue to work towards being the best we can be.”
Sharon S. DeLoachEvans Concrete, LLCClaxton, GA
SERVICES
06 www.commandalkon.com
Account Management A Technical Account Manager is assigned to your company to ensure that all issues for your CommandAlkon products are well documented, escalated throughthe appropriate channels, and scheduled for programming and implementation.
Bus iness Process Consu l t ingBeing the industry leader in dispatching and batchingsystems, Command Alkon has many industry recognized experts. Our experienced operations consultants review your current operations and define aplan of action specifically for your company to improveprofitability and customer satisfaction. In the quality control arena, our business process and concrete technology experts can help you to reduce the variabilityof your concrete and transform your QC group into areal profit center. Business Intelligence experts canassist you in maximizing the use of your PerformanceManagement tools by performing data analysis, processrefinement, product customization, and identifying processimprovements.
Database Main tenance & Tun ingCommand Alkon offers services to assist you inmaintaining the stability of your Command Alkonproduct database. We are happy to tailor our offeringsto your individual needs.
System Main tenance & ExpansionCommand Alkon can assist you with the maintenanceor expansion of your existing infrastructure systems.The need for this may be driven by a new acquisition,industry growth, or a desire to update your existinginfrastructure.
Software Deve lopment Serv icesCommand Alkon provides customer-specific productdevelopment for those software functions that do notcurrently exist within your Command Alkon suite ofproducts. Each software development project includesa Requirements Phase, focused on discovering yourneeds, and a Construction Phase, focused on inventionand implementation.
T r a i n i n gMaximize the return on your investment by making surethat your staff know how to get the most from yourCommand Alkon systems. Command Alkon Trainingensures that your staff are fully utilizing your purchasedsoftware and hardware. Our training services includeboth initial training and refresher training based on awell-designed curriculum. Customized courses can alsobe designed and delivered as desired. Training is available in our offices, as well as on-site.
Pro jec t Management Command Alkon Project Managers are specialists; they knowand understand your business. Our Project Managers makesure we deliver the most efficient and cost effective installationpossible. In addition, your next project will get the attention itneeds by utilizing our experienced Project Management staff.
New Product Ins ta l la t ion Services Command Alkon certifies the appropriate installation andconfiguration of your new software, hardware andcommunications. Our professionals will work with your team toensure that data is created and/or migrated properly, hardwareand software is installed correctly and tested thoroughly, andthat the transition back to business operations using newsystems occurs smoothly.
New Release Ins ta l la t ion Serv icesCommand Alkon offers new release installation services toassist you with upgrading your products to the next availablerelease.
Custom Integra t ion ServicesLet our professionals assist you in the planning and implementationof enterprise wide solutions including: batch/aggregate plantintegration services, Customer Relationship Management (CRM)systems, payroll packages, time clocks, bar coding systems orany other business operations systems that you are adding toyour architecture, whether they interface with CommandAlkon products or not.
When you purchase a Command Alkon product you makea decision to partner with the industry leader. In additionto our innovative products, you partner with a companythat is rich with proven industry knowledge and that has acommitment to continuing relationships. We are pleased tooffer specialty services to assist you with new systems or toassist you with the maintenance, training, planning, andexpansion of your current operations.
“The Command Alkon team was a pleasure to work with and they worked diligently tocomplete our project on schedule. Learning to use the COMMANDseries software wasan important, but huge step for most of our employees. Command Alkon's staff did anoutstanding job with training and they ensured that we were as comfortable as we possiblycould be when the installation was complete. It was a crucial step for our company and itgave us the capability to continue to work towards being the best we can be.”
Sharon S. DeLoachEvans Concrete, LLCClaxton, GA
SERVICES
06 www.commandalkon.com
-
SUPPORT
Command Alkon Technical Support services include:
round-the-clock support services
remote diagnostic services
software maintenance releases
hardware repair
All Command Alkon products are kept in working order by a team oftechnical support personnel unmatched in the industry. Over 50dedicated Help Desk professionals are available to you in case anyquestions or problems arise with your system. All Command AlkonHelp Desk personnel are routinely trained at our in-house training labsand are kept up-to-date on the latest enhancements and productfeatures. The 24/7, 365 guarantee is exactly what it sounds like.
We' l l be ava i lab le to you 24 hours a day , seven days a week , 365 days a year . Guaranteed.
24 | 7 | 365A L W AY S O N
“Support at Command Alkon has always been exceptional. Our representative always workshard for us and treats us with respect.”
Steve McDonaldGeiger Ready-MixKansas City, KS
“Command Alkon’s number one strength is their commitment to their customers! Involving thecustomer in software enhancements, on-call technical support at 2:00 a.m., no questions asked,and the dedication of its employees is what makes Command Alkon number one. CommandAlkon is the way to do business in the ready-mix industry.”
Martin BlevinsFred Hill MaterialsPort Orchard, WA
Technical support services and hours may vary based on product lines and/or office locations.
08
PRODUCTS
Full-featured quality control, mix management,and production management
COMMANDqc
Centralized communication center for fleet management, truck tracking, mapping, and reporting.
COMMANDfleet
Voice Based Scheduling to assist with driver scheduling and utilization
ScheduleCom
Integrated Job & Quotations solutions
COMMANDquoteApex QuoteINTEGRA Sales Manager
Online credit control, billing, and accounts receivable solutions that are unique to the needsof the industry
E-Commerce solution extends the value of yourinvestment by providing data access via the web toyour customers and their customers
COMMANDcommerce
Business Intelligence applications for analysis,reporting, dashboarding, and activity monitoring ofyour financial and operational performance
COMMANDperformance
“With COMMANDbatch we have more accurate batches and are always within tolerance. We canproudly say that the system allows us to have the best product in Ecuador. I always said that if thesystem helped us save $1 per cubic meter produced, then the system would pay for itself. It has. Ialways have support available to me in either Spanish or English when I encounter a problem withthe system.”
Miguel CastilloHolcim Ecuador
www.commandalkon.com
S O L U T I O N ST O B U I L D O N
Ready-Mixed Concrete dispatch systems designed toimprove customer service and operational efficiency and reduce costs
BrasilKP Consulting - A Divisionof Command AlkonAv. Constituição, 1273CEP 15025 120São José do Rio Preto,Sao PauloBrasilTel: 55 17 3214 9595
S A L E S A N D C O N T A C T S
10
Command Alkon develops, markets, and supports software and hardwareproducts for construction and bulk materials producers including ready-mixed concrete, aggregate,asphalt, cement and block producers. Whether you do business from 1 or 1000 locations, our broadrange of products allow you to manage all aspects of your business with one, fully integrated solutionor as separate, individual pieces designed for your specific needs. Command Alkon products will helpyou optimize your business processes, measure your results, and improve your customers’ satisfaction.
We prov ide you wi th So lu t ions to Bui ld on!
Europe, Middle East, AsiaBristol UKUnit 2Avon Valley Business ParkChapel WaySt Annes, Bristol BS4 4EU UKTel: +44 (0) 117-972-4777
FranceConcrete Equipements -A Division of Command Alkon18, rue des CayennesZ.A. des Boutries78704 Conflans Ste Honorine CedexFRANCETel: +33 (0)1 39 19 31 37
The NetherlandsCommand Alkon BVMierloseweg 405666 KA GeldropNederlandTel: +31 (0) 40 2850858
The NetherlandsTMSA Division of Command AlkonHoutsingel 5, 2719 EA ZoetermeerPO Box 75, 2700 AB ZoetermeerTel: +31 (0)88-6782599
Command Alkon is proud of our worldwide customer partnerships. Youcan rely on us to continually invest and develop the latest technologies forthe construction and bulk materials industries.
• 500+ customers using Command Alkon dispatching systems• 40,000+ trucks scheduled and tracked using COMMANDseries• 12,000+ Command Alkon signaling units in operation• 9,000+ Command Alkon batch control systems in operation• 300+ customers relying on Command Alkon back office solutions• 2,700+ JWS Apex ticketing installations• 500+ installations of JWS Apex back office solutions• Millions of cubic yards of concrete produced annually under the watchful eye ofCommand Alkon’s Quality Control solution
a s imple equat ion for complex needs
08
P R O F I L E
Command Alkon Incorporated is an international company headquartered in Birmingham, Alabama that providessoftware and hardware solutions for producers of ready-mixed concrete, concrete products, aggregate, asphalt,and cement. Command Alkon employs over 300 people in our offices worldwide. Command Alkon has servedthe construction and bulk materials industries for over 30 years.
Our broad product suite provides users with a full interchange of data, special features and future enhancementsguaranteed to work. Command Alkon continuously researches, develops and acquires innovative solutions for itscommunity of users and strives for 100% customer satisfaction through ongoing recruitment of talented, individualcustomer service professionals to serve our customers’ needs.
Command Alkon — past, present and future. We're there for you.