Comcast Business Class VoiceEdge Presentation

MANAGED BUSINESS CLASS VOICE

FOCUS ON YOUR BUSINESS… NOT ON YOUR BUSINESS COMMUNICATIONS

AFFORDABLE

GREAT VALUE

ENHANCED FEATURES

UNIFIED COMMUNICATIONS

SCALABLE

BUSINESS CONTINUITY


• Simple yet powerful voice communication service for businesses

• Fully managed alternative to onsite hardware-based PBXs or Key Systems

• All feature functionality is deployed in the network rather than on premise

• Affordable solution with unlimited nationwide calling and predictable

recurring monthly expense

• Complete packages include state-of-the-art Polycom Phones with

high definition audio quality

• Delivers powerful Fortune 500 PBX features with Microsoft ® Outlook ®

integration for seamless mobility


• No need to buy expensive phone system

• Fully managed solution with no maintenance costs

• Includes state-of-the-art IP HD handsets

• Built-in Business Continuity (Disaster Recovery)

• Scalable solution that grows with your business

• Unified communications features including 4-digit dialing, Voicemail to

Email, Simultaneous Ring, Click to Dial and Outlook Integration

• Enables remote workers/telecommuting

• Perfect for multi-site locations with a single bill for voice and free on-net

calling within and between sites

KEY ADVANTAGES AND BENEFITS


VS. PREMISE PBX

*With 3 year term. Otherwise, $4.95/month per line.

Item Premise PBX Managed Business

Class Voice

Acquisition Costs – What

equipment do I need to

purchase?

-PBX deployments can average

$800 - $1000 per handset plus

install fees

Includes Polycom 335 HD

phones* + Network Equipment

with minimal up-front costs

Monthly Recurring Costs –

What will my monthly costs be

for usage? How much does it

cost to call satellite locations?

Fluctuating costs based on

usage, including calls between

locations

Predictable charges. Unlimited

local and domestic long distance

included; on-net multi-location

calls are also included

Maintenance, MACs &

Upgrades - Do I pay extra for

ongoing maintenance & moves /

adds / changes?

-PBXs often have a monthly

maintenance fee built in ~10-

15% of the initial cost, paid

annually.

-Sometimes MACs are charged

per item at $150 – 200 per

change – making changes

expensive.

-Maintenance included.

-Upgrades are managed for you,

and also included.

-Moves, adds and changes are

included

UNIFIED COMMUNICATION SEAT

Most popular and most selected seat type

Includes one local telephone number

The Unified Communication Seat service comes with

• One Local Telephone Number

• A Voicemail Box

• Many productivity features, including

• Mobility via Be Anywhere and Remote Office

• Call Management Portal

• Outlook Integration

• Telephony Toolbar for Outlook, IE & FireFox

• Music on Hold


ITEM ACTIVATION MONTHLY

NUMBER OF LINES

Line – 5 lines or less $24.95 $34.95

Line – 6-24 lines $24.95 $29.95

Line –25+ lines $24.95 $24.95

SEATS

Standard Seat - $14.95

Unified Communication Seat - $19.95

ADD-ON SERVICES ACTIVATION MONTHLY

OTHER SERVICES

Auto Attendant $12.00 $24.95

Additional Hunt Group $12.00 $19.95

Reception Console $12.00 $29.95

Additional Voicemail Box - $5.00

Desktop Fax (Usage Based) $9.95 -

PRICING

Note: Pricing excludes taxes, fees and usage.


PRICING TELEPHONE NUMBER & USAGE ITEMS ACTIVATION MONTHLY

Toll-Free Number (Plus Usage) $9.95 $5.00

Alternate/Additional Telephone Number - $2.95

Domestic Long Distance Usage - -

International Termination Usage - -

Audio & Web Conferencing Usage - -

International Calling Activation - -

Audio & Web Conference Calling Activation (Usage Based) - -

Directory Assistance per Call - $1.50

Operator Assistance per Call - $2.49

Payphone Surcharge - $0.75

CUSTOMER PREMISE EQUIPMENT

Polycom SoundPoint 335 HD - $4.95



Polycom Sidecar - $4.95

Cisco PAP2 ATA - $4.95

Polycom Soundstation 5000 - $4.95

EdgeMarc 4550 (15 WAN Calls) - 1 per physical location - $6.95

EdgeMarc 4550 - 15 to 30 WAN Call Upgrade - $9.95

EdgeMarc 4550 - 30 to 70 WAN Call Upgrade - $19.95

Note: Pricing excludes taxes, fees and usage.

Fortune 500 Features

• Voicemail-to-Email integration to receive messages in your inbox

• Be Anywhere and Simultaneous Ring to integrate your work line

with your mobile number and allow calls to follow you

• Microsoft ® Outlook ® and Internet Explorer ® integration with a

Telephony Toolbar for click-to-dial and feature control

• Remote Office for working as if from the office while on the road

or from home. Makes any phone your desk phone!

• Plus, a lot more!

POWERFUL FEATURES… FOR UNIFIED COMMUNICATIONS AND MOBILITY

INTEGRATED TELEPHONY TOOLBAR


Wouldn’t you benefit from

having control of your calls

from the applications in which

you work?

Managed Business Class Voice Unified

Communication seat includes a toolbar that is

fully integrated with, and resides in Microsoft ®

Outlook, Internet Explorer ®, and FireFox®

•Click-to-dial functionality from existing Outlook

contacts or from phone numbers on a web

page

•Pop-up Toast that displays information about

incoming calls with click to answer to send to

voicemail capability

•Answer calls, end calls and forward calls

using the toolbar. One click of the mouse

activates the speaker phone or headset

Included with a Unified Communications seat

AUTO ATTENDANT

HUNT GROUP

RECEPTION CONSOLE

SHARED CALL APPEARANCE

AUDIO & WEB CONFERENCING

DESKTOP FAX

Advanced Features and Applications

On-demand audio & web conferencing – No fee to sign up and get a subscription

– Billed just for minutes used

Audio - $0.05/minute/participant

– Up to 96 participants per audio conference

– Every user get’s their own virtual conference room

– Instant access to anyone in the world

– No reservation required

Web - $0.10/minute/participant

– Up to 2,000 participants per web conference

– Full desktop sharing

– Conference recording service available

– Podcast creation included

Advanced features

Share desktop

Whiteboard, Pen and Erase

Share Applications

Share Slides

Control desktop

AUDIO & WEB CONFERENCING


Electronic Fax-to-email Solution

– Takes an email (including attachments) or scanned document

and sends to a legacy fax machine

– Takes a document sent via a standard fax and delivers to an

email address

Service includes toll-free fax telephone number

– LNP & Local numbers are available

Receive faxes in .pdf, .tif or

encrypted formats

DESKTOP FAX (Coming soon…)


BUSINESS CLASS INTERNET

A Natural Complement to Managed Business Class Voice

Comcast Business Class Internet up to 100Mbps download / 20Mbps

upload, receive up to 20 Hosted Exchange with Microsoft Outlook

mailboxes included for use with Managed Business Class Voice service.

Managed Business Class Voice seamlessly integrates into Microsoft

Outlook - now broadband, phone, and email are all integrated.

Note: Managed Business Class Voice and Business Class

Internet billed separately

Comcast Upware™ and New Customer Portal

• Upware™, our new broadband-powered cloud marketplace for Business

Class customers. Upware is a hand-selected suite of business grade cloud-based applications, including data back-up, data security, and collaboration.

• Our partners include: Carbonite (data backup), DigitalSafe (data backup) and Mozy (online backup) in the data backup aisle; Norton (security) and Websense (security) in the data security aisle; and Box (online storage), Microsoft (Web collaboration), Soonr (online file sharing), and YouSendIt (document collaboration)

• Business Signature Support

• The new portal is available at business.comcast.com/myaccount

16

http://www.business.comcast.com/myaccount

http://www.business.comcast.com/myaccount

Business Continuity

BUSINESS CONTINUITY

Can your business

survive the loss of

incoming phone calls?

With Managed Business Class Voice, incoming calls

will automatically re-route in case of a power outage

or natural disaster (snow storms, floods, fires,

tornado…) .

BUSINESS CONTINUITY

Managed Business Class Voice is proven and reliable

• The feature Call Forwarding Not Reachable, set up at the point of

provisioning, automatically re-routes incoming calls to a pre-defined number

when service is unavailable

• Auto Attendants, voicemail, etc. work even if your site does not

• Remote Office allows you to relocate your work space in case of an

emergency

• In case of power outage, snow storm, flood, or other failure – business calls

continue to go through and be answered without intervention from you

Premise Equipment

21

POLYCOM 560 HD POLYCOM 335 HD

Entry-level SIP desktop phone with

Polycom HD Voice™ and high-

resolution, backlit display

• Two-line phone

• High-resolution backlit LCD

• $4.95/month

Cutting-edge SIP feature set meets

Polycom® HD Voice™ technology

• Four-line phone

• Integrated Gigabit Ethernet (GigE)

switch to enable bandwidth-intensive

applications

• Backlit, easy-to-read LCD

• $6.95/month

$215 Retail Value, $369 MSRP $139 Retail Value, $199 MSRP

POLYCOM HD VOICE PHONES

22

POLYCOM 670 HD POLYCOM IP 5000 HD

Advanced IP conference phone with

Polycom HD Voice™ clarity, designed

for small conference rooms and

executive offices

• Outstanding clarity

• 7-foot microphone pickup range

• $4.95/month

A premium SIP desktop phone with

color display

• Six line phone

• A large, vibrant color display for easier

viewing and navigation

• Integrated Gigabit Ethernet (GigE)

switch to enable bandwidth-intensive

applications

• $9.95/month

$295 Retail Value, $419 MSRP $348 Retail Value, $419 MSRP

POLYCOM HD VOICE PHONES

23

POLYCOM Attendant Console Cisco PAP2 ATA

Analog FXS telephone to SIP converter

may be used to connect analog phones

and compatible paging systems to

MBCV

• $4.95/month

Delivers advanced call handling

capabilities to help boost productivity

of a telephone attendant

• Productivity-enhancing solution for

telephone attendants

• Simplifies management and

monitoring of a high volume of

concurrent calls

• $4.95/month/module

$176 Retail Value, $239 MSRP

ADDITIONAL DEVICES

User/Location Type Polycom

335

(3-lines)

Polycom

560

(4-lines)

Polycom

670

(6-lines)

Polycom

670 +

Expansion

Module

Polycom

5000

Cisco

PAP2 ATA

Lobby Phone or Warehouse – an

entry-level phone with less device-

based functionality X

Desk Jockey –uses the phone

regularly, may need some

enhanced device functionality X X

Power/Executive User – uses the

phone constantly, intuitive

interface and device features

optimize user experience

X X

Front Desk/Reception – likes

ability to monitor additional lines

via sidecar expansion module* X X

Conference Room – optimal full

room audio experience X

Devices requiring an analog port -

fax, conference device, etc.. X

Office with Gigabit LANs – devices

that are GigE LAN compatible X X

Note: Additional monitoring of lines is available via the Shared Call Appearance feature (for one or two lines) and/or via a Reception Console desktop client for up to 200 monitored contacts. Prices vary by device type.


PHONE OPTIONS

All phones support High Definition Voice and offer Speaker phone

capabilities

The EdgeMarc 4550 is an on-site Quality Assurance Device, that provides-

– Traffic shaping

• Provides higher priority

to voice traffic

– NAT and Firewall

• NAT and Firewall functions are available for both voice and data traffic

– Provides remote testing capabilities

• Proactive monitoring

– Survivability

• Enables failover capabilities that utilize Comcast’s geographic redundant architecture

QUALITY ASSURANCE DEVICE

Comcast Corporation

Comcast is one of the nation’s leading

providers of entertainment, information and

communications products and services.

The largest Cable Operator in the U.S.

.

22.8 Million

Video Customers

16.9 Million

Internet Customers

8.6 Million

Voice Customers

100,000 Employees

in 39 states

$37.9 Billion

in Revenue

COMCAST CORPORATION

COMCAST NETWORK

The largest facilities-based last mile alternative to the phone company

The first fully 40G backbone and 100G router interface deployment

Self healing, redundant core network architecture

100% owned, managed and maintained by Comcast

COMCAST NETWORK

Miguel Spencer

Senior Business Account Executive

Advanced Products Team | PRI & Voice Edge Sales

p +1 786 512 6913 | f +1 305 704 8516

e [email protected]

TO LEARN MORE ABOUT


mailto:[email protected]

Comcast Business Class VoiceEdge Presentation

Technology

integrated

pricing excludes

unified communication

local telephone

data backup

unified communications

incoming calls

advanced features