Combs Ford Surgery Patient Information Screen October 2013
Dec 14, 2015
THE PRACTICE WILL BE CLOSED FOR STAFF TRAINING ON :-
THURSDAY 17TH OCTOBER 1-6.30PMWEDNESDAY 13TH NOVEMBER 1-4.30PM
There will be no morning surgery on Saturday 5th , 12th and 26th of October due to Flu
Clinics. The Dispensary will be open but the receptionists are unable to help with any other issues on these mornings, booking appointments etc
We apologise for any inconvenience.
Seasonal Flu Clinics• Free vaccinations if you are;• Over 65• A Carer• Pregnant
• Or suffer from;• Heart problems or a chest complaint• Asthma requiring regular inhalers• Kidney disease or diabetes• Lowered immunity or are a stroke victim
SEASONAL FLU CLINICS
Saturday 26th October 2013Monday 28th OctoberThursday 31st October
Please note that these sessions are for patients eligible for the seasonal flu vaccination and have booked an appointment in advance only.
SEASONAL FLU CLINICS
The staff will be collecting for charity on flu days and would appreciate your support, thank
you.
Children’s Flu Clinics
• This year all children aged 2-3 years old will be offered a flu vaccine administered via a nasal spray
• All children in this category will receive a letter with an appointment for the 5th of October
• Please let reception know if you do not wish your child to have this vaccine.
Shingles vaccine…..
• New shingles vaccination • Available NOW• Very strict age criteria apply• Initially only for those who are aged 70 on the
1st of September but have not reached 71 • Followed by catch up programme for those
aged 79 on the 1st of September• Those eligible will receive an invitation letter
Getting the best from your Consultation
• Write down your key questions in advance• Make a note of when you started to feel
unwell, symptoms etc and any contributing factor ie a recent holiday or injury
• As a friend or family member along if you need support
• Share all the information with the clinician – don’t be embarrassed. They are trained to deal with the intimate and uncomfortable
Getting the most from the Practice
• Learn how the Practice works when you are well –not in an emergency
• Check how to make an urgent appointment• Ask for a copy of the Practice Leaflet• Keep a list of your medications with you – this
will help if you need to see a GP whilst away from home
Phlebotomy (Blood) Clinic
The Practice runs a phlebotomy clinic to take bloods every weekday morning
Each appointment is for 7.5 minutes
Please be ready with coats off!
Phlebotomy (Blood) Clinic
We regret that we are unable to offer other services at this time i.e. blood pressure checks
However if you feel unwell please let the phlebotomist know who can arrange for an appointment with another clinician
Test Results
• Doctors and staff will only discuss results of a test with the patient concerned
• Unfortunately they will have to refuse to give any information to a representative (except in the case of minors)
Test Results
• The Doctor or Nurse will contact you if there is anything to report on your results
• Please make sure we have your correct landline and mobile phone number
• The receptionist may be able to advise with some test results
Consent
Informed implied or expressed consent will be obtained before any procedure or examination is carried out.
• An explanation will be given to the patient sufficient to understand the procedure.
Consent
• Should the procedure carry a risk that the patient is likely to consider as being substantial, expressed consent (written or verbal) will be obtained.
• Copies of the consent policy are available on request.
Care Quality Commission
GPs can now expect to receive an inspection from the CQC every 2 years
The inspectors will give 48 hours notice and will focus on set areas
Their role is to make sure that the care provided meets national standards of quality and safety
Care Quality Commission
How do they do this?• Ask people about their experiences of
receiving care in the Practice• Talk to staff• Check that the right systems and processes
are in place• Look for evidence that care isn’t meeting
national standards
Care Quality Commission
• Patients will be advised when an inspection is taking place
• The Partners would encourage you to speak to the inspectors about your experiences
• Following an inspection, a report is published on the CQC website.
• For more information go to www.cqc.org.uk
Outside normal working hours
Evenings and weekendsFor urgent advice and treatment
Call the usual surgery number and you will be given the number to use –
111