Com’Book

Com’Book

A new version of bank quality service

What’s a social network?

• A social structure ,• Friendship, • Kinship, • Common interest, • Financial exchange, • Dislike, or relationships of beliefs, • Knowledge or prestige,

Why a social network?

• Collaborative system used to communicate faster

• Sharing information• Good tools to get information

• => AN OPPORTUNITY FOR THE COMPANY

Who need a social network?

SWOT Concept

• Strenght:

– We are student in IT school so we are aware of new technology.

– We are young.– Dynamic– Aware of the market

SWOT Concept

• Weakness:– Student.

– Not expert in technical parts

– No experience

SWOT Concept

• Opportunities:

Social Networks market is increasing

SWOT Concept

• Threat:

– Hard competition

Why the bank?

• Social network interest:

– Lots of small companies

– Big companies

Why the bank?

• Société Générale: 157 000 employees

• BNP Paribas: 205 000 employees

• LCL: 162 000 employees

• BPCE: 127 000

• Total: 651 000 employees

Why the bank?

• Lots of problem communication.

• A huge problem with service quality.

• A big amount of spending.

Why the bank?

Competition

• Actually, no social network exists in bank sector.

• About 15 social networks already exist for companies.

Competition

• ID:• SAAS (software as a service)

solution• 2007• Origine France• Yearly License in functions of

the number of employees.

The competition

The competition

• ID:• -SAAS solution• -2008• -Monthly licence

The competition

The requirements

• Forum• Stock Changing Chart• Working Task Platform • Business Operation Platform • Activities Application• Offered services database

Forum

• informing recent announcement

• get and share information

• Debate

• Each theme will have an administrator

Stock Changing Chart

• Staffs usually needs to land other website search for the stock chart

• An application accessing to the stock chart

• =>Do not need to search for them

Working Task Platform

• The boss set the working task

• The employees can check it from this platform

• Has a large database of how to deal with each business operation

• =>A better understanding of the task

Business Operation Platform

• Used for customers and business partners

• Provided the business operation now and in the future

• => The business partners can find new corporations

Activities Application

• (Comité d’entreprise.)• Company provides activities, such as working

abroad opportunities, weekend party, travelling .

• Staffs can fill in forms to apply• Forms will be sent to the service• => Offer a better management of the company

activities

Offered services

• Database of all the offers provide by the bank.

• The employees can check it in the websites and inform the customers of the product they can provide.

• => More convenient for the employees.

Customer database

• This part is used for bank employees to have a better understanding of their customers.

• When the customer comes to the bank applying for operation, the employee will ask the customer about their personal information.

• the employees will mark the related customer information.