Comatec Presntation for Orange

COMATECCOMATEC

Network Service Solution

Company OverviewCompany Overview

Founded in Amman 1989 COMATEC! Has moon walked into limelight with a non-stop development in Contracting and Telecommunication. While other companies focused on size and expansion, COMATEC! From suppliers and distributors of electromechanical equipment and instrumentation, construction.

Our Vision and MissionOur Vision and Mission

Vision:

to be the preferred telecommunication partner

Mission :

To be the hallmark of all around services excellence in the market s we operate by consistently raising the benchmark and ensuring continuous value addition in our service offering in challenging and rewarding environment of our staff .

Company's PhilosophyCompany's Philosophy

Our Core Values :We are committed to continually improve our value

proposition to our clients through our “On-Time-Within Budget” policy while consistently maintain the highest standard of quality, accountability, and respect of our clients and the communities in which we work

We are committed to say what we mean , deliver what we promise, stand for what is right

Quality Policy“Quality Above The Line to ensure that the processes used to

achieve the company’s goals result in business success, diversity and total customer satisfaction.”

Technical CapabilitiesTechnical Capabilities

Your Full Service Provider

Organization ChartOrganization Chart

Administration:

• Is responsible for formulating the operation targets and development strategies of the company as well as coordinating and leading various subordinate departments.

•Organizes and formulates corporate human resource planning, compensation and benefit planning, training budgeting and procurement budgeting; organizes corporate management system and document formulation, performs quality system maintenance, tracing and management of the engineering process and internal/external satisfaction management

Organization ChartOrganization Chart

Jordan OperationsJordan Operations

International Operations Department

Jordan Operations

Network Service Dept

Network Evaluation

Service Dept

Network Maintenance Service

Dept

Network Optimization Service

Dept

Engineering Service Dept

Field Engineering Dept

Technical

Support Dept

Background

Support Dept

Logistics

Dept

Technical DepartmentsTechnical Departments

Network Service Dept.: Allocates internal and external resources effectively; and is

responsible for the execution of such services as network optimization, evaluation and maintenance for clients within the rational budget scope as well as the process quality control.

Network Evaluation Service Dept.: Is responsible for the execution of network

evaluation services. Network Maintenance Service Dept.: Is responsible for the execution of network

maintenance services. Network Optimization Service Dept.:

Is responsible for the execution of network optimization services.


Engineering Service Dept.: Allocates internal and external resources effectively;

and is responsible for the execution of system product engineering services within the rational budget scope as well as the process quality control.

Field Engineering Dept.: Is responsible for field engineering implementation.

Technical Support Dept.:Is responsible for providing technical

training for the staff of the company or clients. Background Support Dept.:

Is responsible for providing technical support for field engineering implementation


Logistics Dept.:

Is responsible for various daily affairs and logistics, Warehousing, Vehicles, Tools .

Project ManagementProject Management

Post

Commissioning

Post

Commissioning

Test/

Turn Up

Test/

Turn Up

InstallationInstallation

Staging/

Delivery

Staging/

Delivery

ProcurementProcurement

EngineeringEngineering

Site SurveySite Survey

Customer

Expectations/

Scope of Work

Customer

Expectations/

Scope of Work

QualityQuality

Network ServicesNetwork Services

RegionsRegions

Regions A:

Center office Amman; including: Amman, As Salt, Az Zarqa, Madaba, Al karak. About 4.0 million people.

Regions B: Center office Irbid; including: Irbid, Ajlun, Jarash, Ai Mafrag. About 1.6million people.

Regions C: Center office Ma an; including: Ma an, Al Aqabah, At Tafilah Abliut. About 0.4 million people

Network ElementsNetwork Elements

A, B and C represent regions, for example, a city. The values in the middle are numbers of sites / locationsThere are number of local engineers in the team to cover each zone in different level of preventive or corrective maintenance

Commission maintenance service A B C Total

Core network

MSC 2 1 1 4WIN 2 2SMSC 1 1Billing 2 2

BSSBSC 2 2 1 5PDSN

BTS 4 4 2 10

Microwave

Power generator/air conditioner/infrastructure 4 3 2 9

Others 4 3 2 9

Safety Management Safety Management

For safety work of the project team, we should implement the policy “Safety First, Precaution Crucial”.

No one is allowed to work on an operation post until he/she has received normal training on safety.

The operation and maintenance personnel shall follow the safety system and adhere to fire and theft prevention regulations to ensure human body safety and equipment safety

Operation and maintenance personnel should be familiar with methods of safe operations and strictly follow them.

During operation, maintenance, test and troubleshooting, preventive measures should be taken to prevent work injuries and communication accidents.

Secrecy Management Secrecy Management

The preparation, receiving/sending, transfer, use,

duplication, extraction, storage and destroy of documents, information or other articles that are Party A’s secrets shall be performed by designated personnel.

No one is allowed to disclose secrets in his/her personal contact and communications. No one is allowed to talk about the company’s secrets in a public place and transfer the company’s secrets through any other channel

Strictly follow the communication disciplines and keep alert to maintain secrets. No one shall monitor communications by customers and no one shall add, delete or divulge the relevant information.

Quality Control Quality Control

To enhance the quality of our engineering services, inspection and check-up shall be performed in different ways: self-check as the main way, and spot check as complementary, so as to foster a pressure for better quality.

Spot check: To be performed with collaboration of the project manager, normally once a week, two to three persons each time, and at least once a month; for an important and special job, it will depend on the actual situation

Quality Control Quality Control

Self-check: Each operator shall perform self-check on the related equipment according to the regulations, so as to correct any failed item. Anything abnormal shall be singled out; for anything important or special, a report shall be submitted to the technical director or project manager, and an “Abnormity Work Order” shall be filled out with description.

Check on equipment in storage: Check shall be performed once a week on the quality of parts, components, tools and meters in storage, a quality check form shall be filled out, and anything abnormal about the quality shall be notified to the related parties

Documentation Management Documentation Management

Documents and notices from the headquarters of the company and from the operation/maintenance consignor shall be received and registered by dedicated persons of the office.

The undertaker shall see that the document is read by all those concerned or handled, according to the stipulation in the document or instruction by the leaders.

Document handling shall be checked and urged. Clerks shall remind and urge handling of documents with instructions by the leaders and documents issued by the company, to avoid delay or omission.

Documentation Management Documentation Management

The project manager is the owner of the preparation and report of the Project Weekly

The operation/maintenance personnel shall make record of work every day, including patrol inspection and troubleshooting, and equipment module replacement, and shall timely circulate related information

A document with secrets shall be marked with “Confidential” by the reviewer, and the scope of persons/departments to receive the document shall be specified. A confidential document, according to the regulations of secrecy maintenance, shall be prepared, printed and sent by the designated personnel.

On-duty SystemOn-duty System

Engineers on duty are to be available in this commission maintenance center, so as to ensure 24-hour service for receiving any notice from Party A. Engineers on duty dispatch resources for rush repair, arrange coordination with the property owner and accompanying engineers for the project according to the work process, and report to the manager if necessary. Personnel on duty for arranging rush repair should be arranged for 24-hour service.

Engineers on duty will provide their services at the following time (a 3-shift 2-relief system):

2.1 Night shift: 20:30 to 8:30 the next day.2.2 Day shift: 8:30 to 20:30.


When receiving a notice from Party A, an on-duty engineer will fill the content in the CALL LOG software system, which will track the problem and generate a weekly report and a monthly report.

Table of On-duty Engineers and Table of Personnel On-duty for Rush Repair are to be arranged by the project manager, and shall be submitted, at each weekend, to the commission maintenance owner of Party A, and to be published to personnel of the company to be on-duty. A plate with names of those personnel on duty shall be available in a place where it can be seen clearly.


Engineers on duty shall fulfill their tasks in succession in a designated place at the designated time, and shall not stop midway or leave their post, and shall have their meals and accommodation in a place designated by the commission maintenance center.

In case of any matter out of his/her right, an engineer on duty shall immediately report to the manager for a solution.

Messages received by an on-duty engineer shall be handled as follows:• Any message within his/her right shall be handled

immediately.


• A message beyond his/her right shall be transferred to the owner of the relevant department depending on its nature.

• A confidential document or one with time limit shall be submitted to the relevant leader immediately, with the document intact.

The on-duty manager shall fill a report of matter handled, and submit it, after handover of his/her duty, to the office director for inspection.

Control of Project implementation Control of Project implementation

I. Reporting system

For all proposals and adjustments, the Project Team shall make a report every week on project summary, and copies of the report will be sent to the relevant departments for timely understanding and control of the overall implementation of project, and for making supervision. Special topics shall be made into a report in time and be copied to the relevant departments, for engineers of both parties to accumulate and enhance their technical competencies. Project Team shall, before the project is finished, submit a complete summary report, and shall send copies to the relevant departments for filing and acceptance.


When the project is finished, shall prepare CDs containing all the documents, statistics tables, test data and so on to be submitted to the carrier and our headquarters for filing.


II. Documentation

Dedicated persons shall be appointed to exert management on construction documents, acceptance reports, adjustment records and databases:•TimelinessDocuments shall be recorded and modified timely depending on how the system is updated;•AccuracyWe will constantly check whether the document records are consistent with the system data, so as to ensure accuracy of records.


• ControllabilityDedicated persons will be responsible for filing andmodification of documents and no one else will have theright to operate. For all modification and recordingapplication work orders, a corresponding receipt shall beavailable, the applicant shall be notified after the

operation,and the work order records shall be reserved, so that theentire operation is under control.


III. System of regular meetings

A weekly meeting system (bi-weekly as required by the carrier) and a daily internal meeting system are exercised. A report on project implementation shall be submitted every two weeks to the relevant departments of the carrier. The project owner shall hold a meeting in the Project Team every day for internal work exchanges and supervision of the work of each functional group, so that internal information and technologies can be shared in the team.

A regular reporting system is implemented. At the start or end of every work stage, a project coordination and summary meeting shall be held with the carrier for timely communication and exchanges with the client.


IV. Log control

Detailed implementation and adjustment shall be recorded in documents every time, and the documents shall be submitted to the carrier regularly tracking of the effect

V. Work Orders

Standard work orders and reports are the basis and core for project management. The workflows of the Project Team run in the form of work orders. The project team shall perform successive tracking on work orders during the network period and record the handling process and effect.

Current situation of management personnel for commission

maintenance service


maintenance service

Management personnel Name Highest

education level

Professional title

Specialty

Years of experience in

the communication

field

Commission maintenance manager

Manager of Network Maintenance Service Dept.

Commission maintenance administrator

Areas of responsibility

Current qualification and allocation time of system commission maintenance personnel

Office/commission mainenance

team

Name GenderEducatio

nYear/month of

enrollmentTitle

Certificates

Double-standard

examination

Electrician

certificate

Certificate for working at

height

Driving license

In-house commission maintenance

office

City A


maintenance service


maintenance service

Main Equipment Check Flow Main Equipment Check Flow

Main Equipment Check Flow Main Equipment Check Flow

Work Flow of Optimization and Coordination

Work Flow of Optimization and Coordination

Recovery Service Work FlowRecovery Service Work Flow

SummarySummary