Comarch OSS Suite - Brochure

Comarch OSS Suite

Operations for supporting new revenue sources while minimizing costs

teleCOmmuniCatiOnS

2 3

Comarch strengths in OSS

Comarch supports telecommunication operators with the Comarch

OSS Suite – a set of modular products enabling the construction of an

OSS solution tailored to your business requirements.

Flexibility in adjusting to client business models

The suite allows for easy configuration and adaptation of processes

to support different business models and functional areas.

a balance between flexibility and performance

The OSS products are based on an out-the-box data model and pro-

cesses. They can be implemented as they are or customized with de-

sign tools to adapt to client needs. The adaptations are made without

degradation of the product operational performance.

Supporting planning activities and providing auditing capabilities

The OSS can be used for planning process support, storing future

network states and keeping the closed loop with network reconcili-

ation – planning is done based on current network data. Additionally,

the systems tracks all data changes.

Vendor agnostic approach to the network model

The solution is easily extendable to support various technologies and

network vendors.

Both service and network layers within the same solution

Comprehensive system tracking both service and network informa-

tion, faults and quality.

One of the Comarch’s fundamental distinguishing factors is our focus on the flexibility and configurability of our solutions, which are developed in-house and customized to suit the spe-cific needs of our customers. Our solutions are business driv-en, and have evolved since the company’s inception in 1993, based on customer demand. With 17 years of experience, Co-march is expert at the design, implementation, as well as in-tegration of our solutions and services. We are proud to work with customers from four different continents, including some of the market’s largest players, such as T-Mobile Internation-al, Vodafone Germany, Telefónica O2 Germany.

The following core solutions of the OSS Suite are created by leveraging individual OSS Suite modules:

Next Generation Service Fulfillment

Next Generation Service Assurance

Service Quality Management

Network & Service Inventory

Next Generation Network Planning

The OSS Suite is composed of fine-grained modules, which can be implemented together in different combinations sup-porting the telecom operators service and network layers of Operations Support and Readiness, as well as Fulfillment and Assurance areas.

Operational benefits

Two delivery methods: either independent modules follow-ing the best-of-breed paradigm for dedicated requirements, or advantages of fully pre-integrated solutions

Reduced integration costs due to modules based on industry standards (eTOM, ITIL, SID, MTOSI)

Complete pre-integrated solution, comprising the vertical eTOM areas of fulfillment, assurance, operations support and readiness, and product lifecycle management

Business-driven operations enabled by bridging the gap between the customer-centric view and network-driven operations

Optimized operation costs provided by the seamless integration of the customer service layer and the network resources, in combination with orchestration via dedicated operational processes

Shortened time for introducing new services to end cus-tomers through service lifecycle management and service fulfillment, with service assurance process automation spanning the service and network layers

More value for your business

Figure 1: Comarch OSS Suite

COMarCh OSS SuITe

OSS PrOCeSS ManaGeMenT

Service Inventory Management

Network Inventory Management

Auto-discovery & Reconciliation Provisioning

SLA Management

ServiceMonitoring

Fault Management

Service Quality Management

Performance Management

OSS MedIATION

neTwOrk & SerVICe InVenTOry neTwOrk & SerVICe aSSuranCe

Operations Support & readiness Fulfillment assurance

Service Fulfillment

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Figure 4: Network event customer service impact calculation based on service model stored in service inventory

UTRAN

CFS

RFS

3rd party provided service Content Manager

Content Provider

Melody Server

GeRANSMSC dNS GSN

Radio Access Core Network Melody Platform

ApplicationServer ClusterContent Provider

Melody Service

!

!

!

!

Comarch OSS is unique solution combining service inventory, service fulfillment and service assurance in one framework. Services are not just abstract models - they are related to resources. Through this relation, Comarch OSS provides capa-bilities such as service impact calculation or service decom-position on resource activation and provisioning processes.

The service inventory provides a hub for integration of the service and resource layer, and can also serve the information to external systems, such as Trouble Ticketing.

Benefits

Increased business automation, due to retaining intel-ligence from inventory data for use in service fulfillment and assurance process automation

Increased ability to shift the focus from network operation to customer service innovation

Bridged gap between service inception and network operations

Faster service introduction, with service fulfillment and service assurance operational readiness

Efficient delivery and assurance of convergent services

Reduced maintenance costs, due to a single tool that has the potential to replace complex IT landscape.

network & Service Inventory

Comarch Network & Service Inventory is a pre-integrated solu-tion providing you the key benefits of a joint customer/resource view, end-to-end support for service fulfillment and service as-surance. The Network Inventory module is responsible for main-taining information for a comprehensive multi-vendor, multi-technology network. In contrast, Service Inventory provides a customer-centric view of the network by leveraging the TMF SID: CFS-RFS-R model. Managing Customer Facing Services (CFS) provides a point for integration with BSS systems.

The solution provides the following benefits:

Operational excellence resulting from a complete top-down view, from services to the underlying network resources

Absence of gaps between the corporate, customer-centric view and underlying technical infrastructure, thus ensuring more effective cost control of network development and maintenance

Improved resource utilization

Heightened process automation enabled by the “intel-ligence” captured in comprehensive data

Capture of complex dependencies between both physical and logical resources, as well as customer services, thus enabling more efficient management of inter-dependent resources and service lifecycles

A central inventory providing a unified view for various cross-organizational operational processes

Support for tracking changes in planning and network configuration

nG Service Fulfillment

Another part of the Comarch OSS Suite that can help you quickly and efficiently launch and deliver services to your customers is the Comarch Next Generation Service Fulfillment. The solu-tion is based on a component-based service creation con-cept, which is implemented by a service catalog-driven ser-vice assembly process.

NGSF also gives you the ability to embrace new revenue sourc-es, based on complex convergent services with a prominent role in content-based services.

The logical architecture of the Comarch OSS Suite is depicted in Figure 2. This modern set of tools for your business is built from open interface modules, which can communicate with each other or third party components via the communication

bus. The openness of the OSS Suite architecture is based on the NGOSS concept, with a prominent role for SID, eTOM and MTOSI standards.

Figure 2: Comarch OSS Suite – logical architecture

3rd party system NMS/eMS Physical devices

Comarch OSS MediationPlatform

Mediation device

Mediation device

Mediation device

Network environment

Other systems

enhanced Communication Bus

KnowHow database Trouble Ticketing system (3rd party) BSS (3rd party)

Comarch SLA Management

Comarch Service

Management

Comarch OSS Process Management

Comarch Fault Management

Comarch Configuration Management

Comarch Inventory

Management

Comarch Performance Management

Comarch Service Quality Management

Reusable components of Comarch OSS

Authentication Service

Reporting Service

Comarch OSS Console

System Repository & Configuration

Notification & escalation

Service

Comarch OSS WeB Consoleenhanced Communication Bus

Comarch OSS Suite – Logical Architecture

Figure 3: Fulfillment and Assurance data driven synergy

Capture customer needs

Identify what technical services

are required

allocate resources

Calculate Customer service

impact

Identify impacted technical services

Identify faulty resources

CustomerFocus Customer

Facing Services

resourceFacing Services

resources

network Focus

SerVICe FulFIllMenT

CrM

SerVICe aSSuranCe

CrM

Comarch OSS Suite – Modules

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nG Service assurance

Since your customers are the main focus of your business, you need an efficient tool that can guarantee that the service they receive is of the highest quality. Comarch NG Service Assur-ance can help you improve your customers’ experience due to its two main capabilities: pro-activeness and the reduction of the time required for service incident resolution.

Pro-activeness is achieved through early detection of service incidents, based on network events and customer impact cal-culation. The early detection enables beginning the resolution of the service incident before the customer experiences any service deterioration.

The reduction in service incident resolution is achieved through the automated analysis of root causes, and the implemen-tation of ITIL industry best practices for service incident and problem management.

The solution helps the service provider with the following activities

Improved customer experience through a reduction of ser-vice incidents and faster service restoration processes

Pro-active service incident management capability

Reduced costs due to increased automation, both in customer service impact calculation and root cause analysis

Service incident and problem management excellence, achieved by leveraging a ready-to-use ITIl process library

Business-oriented, customer service-centric view of network quality

Customer impact prioritized incident resolution process

More efficient SLA management due to the translation of automated network events into customer impact

Service Quality Management

Comarch Service Quality Management is a module for aggre-gating all network and applications statistics, calculating KPI and KQI, and propagating these KPIs in the service hierarchy. This is an extremely important module for Service Assurance solutions, where the service state does not depend solely upon alarms, but also on the quality of the network and supporting systems. The solution enriches the service assurance process by automated correlation of the network and service statistics with existing faults. It provides the following benefits:

Enables measuring service quality, the most important prerequisite for customer experience management

Calculates the impact of network quality degradation on customer service

Streamlines integration of new services through pre-formatted counter and KPI tables, and out-of-the-box statistical functions

Enables service quality visualization through KPI graphs, which can be embedded into company dashboards based on web portlets

Includes out-of-the-box capabilities for integration with BI tools

next Generation network Planning

Comarch Next Generation Network Planning is a multi-ven-dor and multi-technology solution that provides support for activities related to the planning and management of a mo-bile network, including radio, transport and the core network. It enables simplification and automation of network operation through the integration of planning and optimization, config-uration management and network provisioning functional-ities, and delivers Self-Organizing Networks (SON) capabili-ties to your doorstep.

The modules described below are at the heart of the Comarch Next Generation Network Planning solution and enable address-ing various use cases related to strategic and operational plan-ning of radio, transport and the core network.

Process Management - allows fully managed and controlled execution of all operational processes

auto-Discovery & reconciliation - enables attaining information regarding current network status, as well as the configuration of SON functions

network Provisioning - multi-vendor provisioning sys-tem capable of configuring all network elements, while simultaneously reflecting all the changes in the inventory database

automation engine - enables automation of manual activities related to planning and optimization. Flows of automated operations can be run by users, represent parts of processes, or can be provided as a web service and triggered via an external system

Planning & Optimization Modules - pluggable pieces of logic used to prepare plans and calculate required radio, transport and core network parameters

OSS Process Management

Comarch OSS Process Management is a BPM platform, pre-in-tegrated with the OSS Suite and equipped with a ready-to-use OSS process library. The library is based on ITIL and eTOM in-dustry standards and best practices. Its role is to provide the process orchestrations and automation of operations for all solutions built over Comarch OSS Suite.

OSS Process Management contains the following features:

ready-to-use process library tuned for telco operations

no costs associated with the integration of BPM with the OSS platform

high level of automation achieved by attaining intelligence from OSS data for enhanced process automation

reduced costs and time-to-market for new service introduction, driven by highly automated service fulfillment processes

Increased end-customer satisfaction due to self-learning service assurance processes

Open interface for integration with corporate BPM and ERP platforms

OSS Mediation

The primary role of Comarch OSS Mediation is to assure that

upper layer OSS systems contain a realistic view of the un-

derlying network, as well as the ability to apply management

operations down to the network.

Since real networks tend to be heterogonous with various types

of NMS and EMS, Comarch OSS Mediation provides a set of

ready-to-use adapters for typical NMS and an open architecture

that enables quick development of new adapters, including

direct mediation capability.

Figure 5: Processes as an additional layer

resources

Services

Processes

No

No

No

ChangeRequest

Yes

Yes

Yes

ChangeApproved

ScheduleChange

Verifyspares

Orderequipment

Change to be

executed

equipment available

equipment availableon date

equipment availableChange approval

No Yes

Verify AffectedServices

Verify SLA

Isapproved

Figure 6: Comarch OSS Suite vs. eTOM

Product Lifecycle Management

Infrastructure Lifecycle

Management

Strategy & Commit BillingAssuranceFulfillmentOperations Support & Readiness

Strategy, Infrastructure & Product Operations

Marketing & Offer ManagementCustomer Relationship

Management

Service Development & Management

Resource Development & Management

Supply Chain Development & Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

Comarch OSS Process Management

enterpriseManagement

Strategic & Enterprise

Planning

Enterprise Risk

Management

Enterprise Effectiveness

Management

Knowledge & Research

Management

Human Resources

Management

Financial & Asset

Management

Stakeholder & External

Relations Management

CuSTOMer

Figure 7: OSS Mediation capabilities

Comarch OSS

Comarch OSS Mediation

ComarchMediator

ComarchMediator

ComarchMediator

eMS NMS

ComarchMediator

direct Mediation

eMS Mediation

NMS Mediation

www.telecoms.comarch.com

www.COMarCh.eu

www.COMarCh.Pl

www.COMarCh.De

Comarch headquarters Al. Jana Pawla II 39 a 31-864 Krakow Poland phone: +48 12 64 61 000 fax: +48 12 64 61 100 e-mail: [email protected]

Comarch Inc. 10 W 35th Street Chicago, IL 60616 United States phone: +1 800 786 4408 fax: +1 800 684 5916 e-mail: [email protected]

Comarch aG Heerdter Lohweg 57 40549 Düsseldorf Germany phone: +49 211 415 55 300 fax: +49 211 415 55 399 e-mail: [email protected]

Comarch aGChemnitzer Str. 50 01187 Dresden Germany phone: +49 351 3201 3200 fax: +49 351 438 97 10

Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court

for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts

to 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406

Copyright © Comarch 2010. All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent of Comarch.

Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may make

improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Comarch

are the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners.

en 2010-11

Comarch is a leading Central European IT business solutions provider specializing in forging business relationships that maximize customer profitability while optimizing business and operational processes. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in and applied to our software products. These products incorporate highly sophisticated IT solutions for businesses in all vertical sectors. Comarch has a multinational network of offices employing over 2800 highly-experienced IT specialists in Europe, the Middle East and the Americas.

Poland Bielsko-Biala, Wroclaw, Gdansk, Katowice, Krakow, Lodz, Lublin, Poznan, Warsaw

austria Kirchbichl, WienBelgium BrusselsChina ShanghaiFinland EspooFrance Lille, Montbonnet-Saint Martin, Paris Germany Dresden,

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