Comarch Mobile Insurance EN

Comarch Mobile Insurance Solutions


2 Copyright Comarch 2010

Mobile Insurance – challenges

• Skyrocketing numbers of

consumers using smartphone

• The fastest growing distribution

channel

• Perfect answer for users

expectations of affordability,

value and flexibility

• Mobile apps – new tool for

support marketing and branding

efforts



AGENTS CLAIMS ADJUSTER CUSTOMERS

COMARCH MOBILE INSURANCE

• sales support

• lead management

• after-sale service

CORE SYSTEM

• claims processing

• claim data management

• photo documentation

• insurance calculations

• taking out insurance

• claims reporting



Application for Agent

• Access to more information,

anytime, anywhere

• Mobilize agents for more

effective sale and cross-market

• Integration of insurance

services in one application

• Core system integration



Pocket application functionality

Quotation

• Data registration for premium calculation

• Step-by-step insurance simulation

Sales

• Insurance proposals and policies registration

• Customer handwritten signature collection

After-sale policy service

• Premium collection

• Endorsements and policy renewal

• Claims reporting



Pocket application functionality

Information

• Customer data

• Policy portfolio

• Overdue premiums

• Accumulated sum assured

Planning

• Contact planning

• Scheduler

• Notifications

Marketing

• Tariff information

• Product information

• Education materials

• PR materials cost calculating

Reporting

• Agent costs

• Calculated commissions

• Sales goals achievement



Car Insurance – operations example

• Insurance simulation for customers

intending to buy a car

• Automatic car data registration on

the base of VIN number

• Possibility of insurance rates

verification before buying a car

• Possibility of verification check in

central stolen car database



Application for Claims Adjuster

• Fast customer service

– Claim automatically assigned to adjuster

– Immediate generation of actions

• Real-time decision-making

– Registration of claim details

– Loss assessments

– Taking, storage and linking of photos

• Improvement of productivity

– Reminders of pending tasks and contacts

– Access to up-to-date information (claim, policy, customer)



Car Collision – operations example

„Step by step” wizard for car claim adjustment

– Check if there are any injured

– Secure accident scene

– Write down names of witnesses

– Take photos of the incident scene

– Necessity to call emergency road service

– Display list of insurance company units

– Phone book with necessary contacts:

• emergency

• claims adjustment



Application for Customer

• Simplified insurance operations

without agent support

• Insurance simulation and pre-

calculations

• Automatic reminders of

payments and car overhauls

• Insurance proposal wizard

• Automatic photo taking of

insured car



Travel Insurance – operations example

• Possibility of purchasing insurance at

any time (eg. at the airport, just before trip)

• Travel insurances catalogue

• Premium calculation

• Saving own settings

• Complete history of purchase

• Reminders setting



Business benefits summary

• Increasing offer attractiveness for the customers

• Reducing operation costs by automation of insurance processes

• Emphasis on the market by introducing innovative services

• Strengthening loyalty

• New promising distribution channel

• Gaining a technological advantage

• Solution oriented on further development of services

Comarch S.A.al. Jana Pawła II 39 A 31-864 Kraków Poland

Comarch Mobile Insurance EN

Documents

insurance atany time

ofinsured car

car claim adjustment

policy renewal claims

uptodate information

central stolen car database

agent access

support marketing