Collaboration Testing and Innovation ‘SAGA’ Project, Japan

Collaboration Testing

&

Innovation ‘SAGA’ Project

October 7, 2014

Hiroichi Kawashima, Ph.D

Special Advisor, the Gov. of Saga, Japan

An Innovative Approach

to Enhance the Citizens’ Satisfaction

SAGA FUKUOKA

NAGASAKI

OITA

MIYAZAKI

KUMAMOTO

KAGOSHIMA

Saga Prefecture: 853,000

Kyushu Region (7 Prefectures) : 3,203,000 2

LOCATION AND POPULATION

3

The Sunset at Ariake Sea

Cultivation of

seaweed

High Tide

Saga Nori

Logo of Top Brand

Low Tide

4

Ureshino SpaTakeo Hot

Springs

5

Saga International

Balloon Festival

Karatsu Kunchi Festival

6

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出典：http://www.pref.saga.lg.jp/web/kensei/_1363/jyusyou.html

UN Public Service Award 2010

1st Place: Collaboration Testing

2nd Place: Innovation ‘Saga’ Project

Asia-Pacific Region

The Old Model

Public

Administration

Private

BusinessesCSOs

The Current Status Quo

Private

BusinessesCSOs

Public

Administration

Increasing Citizens’ Demands

for Overlapped Area

Private

BusinessesCSOs

Public

Administration

Transforming the Role of the Public Administration from Doer to Coordinator in “New

Public Sphere”

Private

BusinessesCSOs

Public

Administration

“New Public

Sphere”

Collaboration Testing

Private

BusinessesCSOs

Public

Administration

New Public

Sphere

Collaboration

testing assorts the

public services to

the most capable

service providers

through

proposal-based

discussions.

What is “Collaboration Testing”?

A new approach to enhance citizens’ satisfaction

level by augmenting and diversifying the actors

in public services through thorough disclosure

and in-depth dialogues between the government

and emerging public service providers, i.e.,

CSOs and private companies.

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Changes the Budget Information

from “Closed by Default” to “Open by Default”

Before After

The First Change:

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“Collaboration Testing” invoked proactive and in-

depth public-private interactions since “Collaboration

Testing” set a common target of enhancing citizens’

satisfaction level, which every stakeholder (public,

private, CSOs) could share.

The Second Change：Setting a Common Target

16

Picture of a Town Meeting

17

The Third Change:

The Government has to explain

rationale for rejection

“Collaboration Testing” changed the conventional

decision-making rule in the government.

Before After

The government has

to explain rationale

to the private that the

proposal does not

work.

The private sector

has to convince the

government that

the proposal meets

the criteria.

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1. Self-assessment on how the gov.

can improve the existing

public service arrangements.

2. Thorough disclosure of

the existing public

service arrangements.

4. Town Hall Meetings5. Discussions on the

Proposals with the

Applicants

7. Contracting &

Operational Quality

Management.

8. Evaluate after

one-year

implementation

Covering All

Public Services3. Call for proposals to

take over the public

service provisions.

6. Responses to

the Proposals

Eight Steps of “Collaboration Testing”

５

Visitors

up 43%

【Example 1】Consignment of the Management of

“Genki” Plaza to a CSO

【Example 2】Cleaning the Gulf of Imari

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【Example 3】Regional Support Centers

for People with Developmental Disorders

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【Example 4】Outsourcing Telephone Connecting Service

80% cost

reduction!!

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１１

185

80 74

25 21 31

78 38 11

33

20

9

14

14 27

48 32

22

42 43

0 20 40 60 80

100 120 140 160 180 200

FY2006 FY2007 FY2008 FY2009 FY2010 FY2011 FY2012

(Proposals)

Changes in collaboration proposals from CSOs No. of proposals to municipalities' own systems

No. of proposals to municipal governments

No. of proposals to prefectural government

No. of proposing organizations

Collaboration

testing

CSO proposal-based

collaboration generating

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1. Strong leadership

2. Thorough transparency

3. In-depth public-private knowledge sharing

4. Open and proactive attitude of the public

officials

Key Success Factors

to Promote a Culture of Innovation

Innovation ‘SAGA’ Project

The Gov.

of Saga

Private

Businesses

New Public Services

Knowledge &

Experiences

Inventive Ideas &

Innovations

1

“Innovation ‘SAGA’ Project” is a public-private

R&D project on new public services that let the

public and private sectors jointly try out new public

services by connecting the latest technologies and

know-how available in the private sector with new

social demands perceived in the public sector.

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What is “Innovation ‘SAGA’ Project” ?

The administration and the enterprise

undertake R&D by using mutual

intellectual resources without

mobilizing any additional financial

resources, based on an agreed

contract.

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Rule of this Project

The Gov. of Saga

Selection of Target Issues

Special Committee’s

Examination & Clearance

On-site

Application and Tests

Knowledge on the latest

Technologies & Knowhow

Private Businesses

Technologies & Knowhow

Utilized in the private sector

Selection of Applicable

Technologies & knowhow

Customizing the solutions

Market-tested SolutionsSharing

R&D Results

Discussions for

Improvements

R&D Contract

User Feedback

Call for Proposals

Proposals on Applicable

Technologies & Knowhow

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Mechanism of Innovation ‘Saga’ Project

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Visualization of Absent Student Ratio

in Each School Zone

More absence along the railways,

trunk roads and shopping centers.

# of Infection

Legend

# of Absence

Participating Private Businesses

Global Companies

Companies Representing Japan

Local Companies

Dhanyawad

Information & Operation Improvement Div.

Saga Prefectural Government, Japan

Tel. +81-952-25-7038

[email protected]