Collaboration Success Brief

COLLABORATION ROADMAP FOR SUCCESS

!

Boots W. Channel Support Superstar

founded 1997

partner 2005

OUR CHALLENGE• 70% of IT projects fail • features, technology • lack of user adoption

COLLABORATION TOOLS

ARE HIGH RISK

Retu

rn

User Adoption RateLow High

Confluence ROI

FOUR UNIVERSAL TRUTHS

ABOUT NORMAL PEOPLE

WHEN THEY DON’T BELONG

PEOPLE DON’T LIKE IT

BOND WITH TOOLSPEOPLE DON’T

LIKE CHANGEPEOPLE DON’T

LIKE HARDPEOPLE DON’T

• design • information architecture • tools

KEYS TO SUCCESS

5 STRATEGIES

1. MAKE USERS FEEL LIKE THEY BELONG

• recognize our tribal nature • make the ‘snap’ in your favor

TURN THIS

INTO THIS

HUGS, ANYONE?

WEAPON: GRAPHIC DESIGN

REFLECT YOUR COMPANY

• users will belong • and feel less change

2. BUILD AN INFORMATION ARCHITECTURE• maps organization to tool

features • ensures internal structures are

familiar and usable

EXPENSIVE TO FIX

HARD TO USE

www.brikit.com

www.brikit.com

makes users feel comfortable !

familiarity reduces sense of change

3. MAKE IT SIMPLE• “like surfing the web” • familiar menus • layouts for consistency • site-map footers • navigation aids

MAKE IT SIMPLE (CONTINUED)

• group spaces into sub-sites • own menus, layouts, footers, etc. • incrementally reveal complexity • make it obvious where to put

stuff

4. CONVEY MEANING THROUGH DESIGN

• reduce apparent complexity • visually prioritize information • design templates for consistency

5. GARDEN IT• your organization changes • tools evolve • new opportunities • new pain points

GARDEN IT (CONTINUED)

• plan for regular updates • tools • information architecture • design

www.brikit.com

www.brikit.com

BONUS TIPS• minimize custom coding • check add-on upgrade history • aim to be “future proof”

REVIEW• address the cultural challenges • three keys to success • five strategies to drive user

adoption

!

[email protected] youtube.com/GetBrikit

follow us @GetBrikit

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PHOTO CREDITS!people http://www.flickr.com/photos/brizzlebornandbred/8626576329normal http://www.flickr.com/photos/jdhancock/3725688716fish http://www.flickr.com/photos/bryanto/4151826036tool http://www.flickr.com/photos/hotiron/4798419410orangutan http://www.flickr.com/photos/55524309@N05/5377715475barbed http://www.flickr.com/photos/monica_mae/4706709263dolphins https://www.flickr.com/photos/stefanhaubold/3823503628pencils https://www.flickr.com/photos/summerskyephotography/8195218872times square https://www.flickr.com/photos/justininsd/8104017791architecture https://www.flickr.com/photos/wojtekgurak/4107951711socks https://www.flickr.com/photos/dolmansaxlil/4965288840steps https://www.flickr.com/photos/grantmac/518462894