@Waterstonsltd www.waterstons.com Collaboration in the post ‘SharePoint’ era Alex Bookless and Chris Grosberg
Jul 17, 2015
@Waterstonsltd
www.waterstons.com
Collaboration in the post ‘SharePoint’ era
Alex Bookless and Chris Grosberg
Why are we here?
@ There is a lot more to any collaboration/communication project than installing SharePoint or Lync or deploying Office 365
@ SharePoint is not a silver bullet
@ There are other options
Example 1 – Geographically diverse teams
@ A team spread throughout the world are working together to deliver a project
@ Challenges
@ Time zones
@ Information sharing
@ Task management
Solution – Asana
@ Manage tasks – assign to people
@ People can comment and upload attachments to tasks
@ Document management abilities are limited
Solution - Office 365 Groups
@ Quick and Easy setup
@ Social feed/conversations
@ Document management
@ Calendar
@ Integrated in Office 365
Solution – Basecamp
@ Can track to-do lists, upload documents, have discussions within a project
@ Document management features are limited
@ No real time chat
Solution – Lync
@ Telephony, Instant Messaging, Presence Indication, File sharing, Chat Rooms
@ Corporate Federation
@ Unified Communications only
Example 2 – ECM
@ A fast growing company must be certified to a standard and currently stores all documents in a folder share.
@ Challenges
@ Easily Accessible
@ Finding relevant documents
@ Compliance with standards and legislation@ Approval of documents
@ Retention of documents
@ Document Information Classification
@ Different types of documents have different requirements
Solution - SharePoint
@ Document Management is key ability
@ Integrates well with Office Suite
@ Well supported and used
@ Can be customised easily
@ Doesn’t guarantee standards compliance OOB
Solution - M-Files
@ Document Management is also key ability
@ Integrates with Windows well
@ Process more familiar to a file share
@ Allows process customisation
Example 3– Internal Communications
@ Challenges
@ Lots of emails
@ Company initiatives
@ Knowledge held in silos
@ Lack of single source of company information
Solution - Yammer
@ Good for allowing conversations and small informal updates
@ Document management abilities are limited
@ Information shared has a short lifespan
@ Group areas for teams/projects
Solution - Web Content Management
@ Can be easily styled
@ Advanced content editing and publishing
@ Mobile friendly
@ Typically one way communication
Solution - Interact
@ Built to be an intranet
@ Social feed
@ Team sites
@ Basic Content Management
@ No document/records management
Alignment
@ How can we improve teamwork and collaboration?@ Understand the wider situation
@ What collaboration obstacles are stopping us implementing our business strategy?@ Is there an IT strategy? Has collaboration been considered?@ Do we have existing systems which can help collaboration?
@ Identify and explore the problems with people@ Talk to them!@ Who do they talk to? Internal and external?
@ Customer Journey and other tools@ Define measurable targets
@ Not usage stats!
Planning
@ Can we leverage what we already have? Options appraisal ?
@ Identify and define the solution and validate the business case
@ Any collaboration solutions means changing the way people work -change management must be considered
@ Governance
@ Information Governance – where is my data being stored? When should it be deleted?
@ Solution governance – business ownership, continuous improvement
@ Benefits Realisation
Implementation
@ It’s not all technical
@ What do we want to achieve for the business?
@ Start implementing the governance plan
@ Start preparing the business – surprise is only good for parties
Business as Usual
@ Review our targets
@ Hone the solution to best fit the business
@ Has the business need for collaboration changed?
@ Easier to adapt to latest technology
@ Identify areas that could be benefited by the solution
In Summary
@ SharePoint is still a great product but…
@ Collaboration will not be solved with a single product alone
@ There has never been a richer set of options open to us than now
@ People – not technology will determine whether any collaboration project is successful
@ Governance is vital
Any Questions?
@ Alex Bookless
@ Chris Grosberg