Collaboration. Customers. Conflict? Bridging the Gap between Agile and UX

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Collaboration.  Customers.  Con0lict?Bridging  the  gap  between  Agile  &  UX

Johanna  Kollmann ~ @johannakollUX  Day  Graz,  2013

Agile  is  becoming  standard“Future  plans  to  implement  agile  grew  from  59%  in  2001  -­‐>  83%  in  2012.  Nearly  half  said  their  organization  has  5+  agile  teams  (48%),  compared  to  only  33%  in  2011.  ”VersionOne  State  of  Agile  Dev  Survey,  via  Lane  Halley  @thinknow

Photo  by  Nigel  Howe  h1p://www.flickr.com/photos/40939157@N03/5315358341/

SprintScrum

User  story

ScrumScrum

Retrospective

Stand  up

Scrum  master

Sprint  Zero

Backlog

Kanban

The  Agile  Manifesto  (2001!)Individuals  and  interactions  over  processes  and  tools

Working  software  over  comprehensive  documentation

Customer  collaboration  over  contract  negotiation

Responding  to  change  over  following  a  plan

While  basically  silent  about  UX  design,  Agile  thinking  offers  a  fundamental  paradigm  shift  about  how  to  interact  and  communicate  with  your  project  team  and  beyond.  

~  Anders  Ramsay  @andersramsay

Challenges

How  to  make  it  work

Challenges

PlanningData  gathering

Implementhigh  devlow  UIfeatures

Design  for  sprint  2Gather  customer  input  for  

sprint  3

Test  sprint  1  codeDesign  for  sprint  3

Gather  input  for  sprint  4

Test  sprint  2  codeDesign  for  sprint  4

Gather  input  for  sprint  5

Implementdesigns

Implementdesigns

Developers Interaction  Designers

Sprint  0

Sprint  1

Sprint  2

Sprint  3

Customer  data

Customer  data

Code Design

Code Design

adapted  from  a  diagram  by  Lynn  Miller

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Photo  by  Wendy  http://www.flickr.com/photos/kalexanderson/5421517469/

I  miss  research!

How  to  make  it  work

Photo  by  Boston  Public  Library  http://www.flickr.com/photos/boston_public_library/5703905054/

Be  there:  you  are  part  of  the  team

h1p://www.flickr.com/photos/45581782@N00/8035308650/

Make  your  work  visible:  you  are  part  of  the  team

Champion  collaboration:  expand  your  toolkit

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Pairing

Instead  of  “how  do  we  know  if  it’s  done”,  

ask  “how  do  we  know  if  it’s  good”.  

~  Lane  Halley  @thinknow

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RESEARCH!DATA!

Lean  Startupis  about  learningthrough  experimentswith  customers

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Photo  by  RDECOMh1p://www.flickr.com/photos/rdecom/7336886600

Build

Measure

Learn

Make  research  a  habit.Qualitative  and  quantitative  (+  remote!)‘5  users  every  friday’Degine  research  questions  with  the  teamBe  clear  about  success  criteria  +  measuresTest  what  you  gotTrain  other  people

Photo  by  Wendy  h1p://www.flickr.com/photos/7705025@N08/2463099768/

Clean  up  your  debt.Developers  refactor.Developers  write  tests.Key  aspects  of  quality.Hold  a  design  retrospective.Refactor  your  design  system.Key  aspects  of  quality.

Make  things  for  people,  with  people

h1p://www.flickr.com/photos/hannahdonovan/5900445189/

SummaryBe  part  of  the  team.Make  your  work  visible.Collaborate,  pair.Run  experiments,  make  research  a  habit.Clean  up  your  debt.  Refactor  your  design  system.

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It’s  about  the  teamResponsibilities  &  competencies  over  rolesExpertise  over  interestOutcome  over  processNo  ego!

ResourcesAgile  and  UX:  Two  tastes  that  taste  great  together,  Lane  Halley,  UX  Week  2013,  http://vimeo.com/74944431Sustainable  pace,  Agile  &  The  Big  Design  Refactor,  Jonathan  Berger,  Balanced  Team  Conference  2013,  http://design.pivotallabs.com/jpb/jpb-­‐balteam2013-­‐talk/deck/Case  Study  of  Customer  Input  For  a  Successful  Product,  Lynn  Miller  (2005)5  Users  every  Friday,  Tom  Illmensee  &  Alyson  Muff,  Agile  2009  ProceedingsLearning  to  play  UX  rugby,  Anders  Ramsay,  http://slidesha.re/GPfK0wBeyond  Staggered  Sprints:  Integrating  User  Experience  and  Agile,  Jeff  Gothelf,  http://slidesha.re/9Pq3qbDesigning  the  user  experience  in  an  agile  context,  Johanna  Kollmann,  http://bit.ly/p3NmWIDesign  Pairing,  Samuel  Bowles,  UXLX  2012,  https://speakerdeck.com/shmuel/design-­‐pairing-­‐uxlxTest  everything  you  got  regardless  of  its  polish  or  Jidelity,  Jeff  Gothelf,  http://bit.ly/n6qjTIIt’s  Our  Research:  Getting  Stakeholder  Buy-­‐In  for  UX  Research  Projects  ,  Tomer  SharonIntroduction  to  Design  Studio  Methodology,  Will  Evans,  http://uxmag.com/articles/introduction-­‐to-­‐design-­‐studio-­‐methodologyThe  KJ  Technique:  A  Group  Process  for  Establishing  Priorities,  Jared  M.  Spool,  http://www.uie.com/articles/kj_technique/The  new  user  story  backlog  is  a  map,  Jeff  Patton,  http://www.agileproductdesign.com/blog/the_new_backlog.htmlCollaboration  games:  http://gogamestorm.com,  http://innovationgames.com/resources/the-­‐games/

Thank  you:Konrad  &  Keith.Lane  Halley,  Jonathan  Berger,  Jeff  Gothelf,  Will  Evans,  Desiree  Sy,  Anders  Ramsay,  Janice  Fraser,  William  Pietri,  Adrian  Howard,  Shawn  Crowley  &  the  rest  of  Balanced  Team.