Coleg Gwent Resources Committee 22 November 2011 BUSINESS SYSTEMS DEVELOPMENT Lynda Astell – VP (Finance, Estates & Information Services) Diane Clark – Business Systems Manager Paul Mugleston – Systems Analyst
Coleg Gwent
Resources Committee
22 November 2011
BUSINESS SYSTEMS
DEVELOPMENT
Lynda Astell – VP (Finance, Estates & Information Services)
Diane Clark – Business Systems Manager
Paul Mugleston – Systems Analyst
Coleg Gwent
Introduce the Business Systems Department
Overview the work of the Business Systems department
Demonstrate a recent significant development
Give an overview of future developments
Aims of the Session
Coleg Gwent Business Systems
Business Systems Manager
Diane Clark
Database Analyst
Geoff Langdon
Systems Analyst
Paul Mugleston
System Administrator
Will Silcox
E-Systems Analyst
Ceri Cosway
Information Analyst
Jim Morgan
Coleg Gwent
Research shows that ‘white collar workers’ lose 35% of their time searching for information and the
problem grows year on year
Coleg Gwent
“Information management is much more than just technology……………………it is about the
business processes and practices that underpin the creation and use of information”
Coleg Gwent
Recognise (and manage) complexityFocus on usersDeliver tangible & visible benefitsPrioritise according to business needsTake a journey of a thousand stepsCommunicate extensively Aim to deliver a seamless user experience
Principles of Effective Management Information
Coleg Gwent Principles of Effective Management Information & Department Focus
Principle Related Department Focus Recognise (and manage) complexity Supports a wide range of Business Systems
across a large and diverse user base Focus on users Development of a Knowledge Base
Setting up targeted User Groups Deliver tangible & visible benefits Always focused on ‘making things easier’ &
‘doing things better’ Focus on developments that are visible and
useful to as many users as possible e.g. Agent/Finance Portal/HR Portal
Prioritise according to business needs Limited Resource so must always focus on the wider College need – sometimes causes tension
Take a journey of a thousand steps Continuous development & improvement Communicate extensively Use feedback loops (e.g. One Stop Shop)
Close working relationship between department and end users
User Groups Aim to deliver a seamless user experience One stop shop and future developments
Coleg Gwent
• Users don't understand systems.
• The underlying goal should therefore be to deliver a seamless user experience, one that hides the systems that the information is coming from.
• In practice, this means:
Delivering a single point of access that gives access to all information and
tools.
Ensuring a consistent look-and-feel including standard
navigation and page layouts.
Providing 'single sign-on' to all applications.
Breaking down the distinctions between applications, and delivering tools and information along task and subject lines.
Aim to deliver a seamless user experience?
Coleg Gwent What’s next?
Future Development Reporting developments Imminent
Lecturer Performance Review sheets
In development Basic Skills reporting (in line with Estyn Best Practice) Enhanced Absence Reporting Enhanced Learner Attendance Reporting Other Estyn requirements
One Stop Shop improvements
Further refine functionality Link to new Intranet
Systems Development e-Prospectus
Central Admissions Further work on HR Portal