Offering Overview | May 2018 Offering Overview Change Adoption Ensure digital initiatives generate and sustain their promised business value and performance by accelerating adoption of new digital technologies, platforms and processes with Change Adoption solutions from Cognizant Digital Business.
7
Embed
Cognizant—Change Adoption From Digital Business€¦ · The framework enables us to execute these tactics in line with your organization’s objectives: • Change strategy. We
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Offering Overview | May 2018
Offering Overview
Change Adoption
Ensure digital initiatives generate and sustain their promised business value and performance by accelerating adoption of new digital technologies, platforms and processes with Change Adoption solutions from Cognizant Digital Business.
Offering Overview
Ensure Digital Initiatives Deliver Real Value.
ACCELERATE TIME-TO-VALUE WITH A COMPREHENSIVE CHANGE ADOPTION SOLUTION.
Organizations embark on major digital transformation projects to create entirely new levels of
revenue, margin performance and customer and employee satisfaction. Ensuring a substantial return
on digital transformation at scale requires a comprehensive change strategy, adopting new processes
and tools while keeping the business running and helping stakeholders not just embrace change but
use it to spark innovation and new experiences.
Make certain your digital transformation generates the substantial and lasting value you
expect with Change Adoption solutions from Cognizant. You’ll gain a robust and proven change
management framework, leading-edge adoption accelerators and experienced practitioners. We
have the expertise, scale and resources to accelerate adoption of new processes and technology.
From strategy development through execution, our Change Adoption capabilities help ensure
your organization achieves, sustains and grows the expected business outcomes from your
large-scale digital transformation.
2Change Adoption |
Offering Overview
3Change Adoption |
COMPLETE CHANGE ADOPTION METHODOLOGY, ACCELERATORS AND UNIQUE PLAYBOOKS.
Our comprehensive Change Adoption solutions will enable your organization to:
• Accelerate and sustain employee, customer and partner adoption of new processes.
• Match the velocity of change with digital tools and platforms.
• Provide personalized change adoption solutions with multiple modes of learning for multigeneration
stakeholders with different learning preferences and capabilities.
• Clearly articulate the business case for change and ensure leaders and employees understand and
embrace it.
• Prevent resistance to change by engaging stakeholders effectively and creating a change agent network.
• Ensure change efforts move forward while maintaining required business productivity with clear
and realistic prioritization of work and projects.
• Effectively retain critical employees and knowledge with robust, structured knowledge transfer
and workforce reskilling programs.
• Tailor communications to specific stakeholders to ensure they understand and engage in how the
transformation efforts will benefit them personally.
We deliver these benefits with our complete Change Adoption portfolio that includes:
• Digital Adoption Strategies and Deployment
Deploy practical, proven frameworks for your specific initiative or combination of digital programs.
At Cognizant, we have developed specific Change Adoption methodologies for a wide range of
today’s digital initiatives. We draw on our own experiences in adopting these platforms to offer
your organization intelligent, realistic methods and practices and anticipate and address human
issues, such as resistance to change.
A sampling of our Change Adoption playbooks includes:
What We Offer You
AI andanalytics
Connected productsand environments
Industry-specificplatforms
4Change Adoption |
Offering Overview
• Adoption Tools
Your organization gains access to leading edge tools that expedite change adoption and help
employees quickly master new processes from content creation to self-learning and develop
new, digitally oriented thinking. Our universe of tools includes WalkMe, Engage by Cell, Jigsaw,
CasKade, Perzi, Coursera, Toolwire and many more.
• Strategic Change as a Service
Drive additional value from your change adoption investments by standardizing change
processes across your entire portfolio of programs through an internal change adoption center
of excellence. We have developed a Change Prioritization Tool that analyzes multiple concurrent
change programs, then calculates relative importance and scores for each activity to generate a
realistic prioritization matrix to ensure progress is made where the business benefits most. Our
tool identifies change risks and issues across the enterprise and analyzes requirements for scaling
solutions, staff and strategies.
We also help your organization catalog tools, accelerators, best practices and lessons learned
and make these available to any line of business or internal business functions embarking
on a digital initiative.
IN THE REAL WORLD
We put our Change Adoption solutions to the test internally to support Cognizant’s major sales
enablement transformation. The results: We improved win rates by 1400 basis points in the first
year, improved pipeline visibility by 30%, reduced revenue forecast adjustments by 35% and saw
a 17% increase in committed sales within the first year. The underlying change adoption program
spanned strategic planning and executive support to engaging and reskilling associates to technology
implementation and integrations.
We are helping clients experience similar business-transforming results from their digital initiatives, as
this sampling of our work shows:
• A global food services giant achieved a $300 million revenue increase and improved customer
retention and acquisition by 15% with the change adoption program we developed and executed
to accelerate the company’s completely new approach to sales and customer experience with
revamped processes and new underlying technology.
• A major US healthcare organization is on track to cut costs by $750 million over seven years and
reduce time to market to respond to the industry’s value chain compression through our change
adoption program. We enabled a rapid transition of IT and business users to the company’s new
platforms for core administrative health plan functions, care management and self-service portals.
• A leading communications provider shortened its lead-to-service from 200 to 30 to 100 days with
new offers and improved customer experiences with faster order installations and activations
through our change adoption strategy that jumpstarted change implementation, minimized
employee resistance with effective engagement tactics, lowered the costs of change and improved
the organization’s alignment with new processes and success metrics.
• A major European financial services company won new customers, reduced operating costs by
40% and improved its NPS by 5% with our change adoption solution for its customer experience
transformation agenda that ensured IT and operations were aligned with its business objectives.
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innova-tive and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.