Cognizant & BCBSNC: Leveraging Pega Platform to … Title Presentation Title Second Line Author Title Cognizant & BCBSNC: Leveraging Pega Platform to Deliver Innovative Quote …
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Presentation Title Presentation Title Second Line
AuthorTitle
Cognizant & BCBSNC: Leveraging Pega Platform to Deliver Innovative Quote to Card Solution Using Six Sigma Techniques
Operations personnel update their status in multiple locations using various systems and spreadsheets so Sales Representatives and Operations Management can keep track of group and member enrollment activities.
Account Implementation Member Enrollment (AIME)
12
• Eliminate the need to perform manual work in multiple systems and various desktop tools used to track and report work progress
• Provide Executive Dashboards for Key Performance Indicator tracking and Operational Metrics
• Streamline the end to end process and use data captured during the process to dynamically change the step assignments in real time to maximize efficiency
• Integrate our SFDC and PEGA technologies to manage hundreds of steps performed by over 165 users across the Enterprise
AIME Project Objectives
Transition from Process / Measures to Pega / SLA
13
Planning Business Requirements
FunctionalRequirements
Tech Design &
DevelopmentTesting Go-
Live
Assignment
TopCase
Sub-Case
SystemSetup
Business Process Consultants and IT Systems Analyst Partnership
AIME – Architecture
14
Assignmentq Individual SLA
(Cycle Time)q User Interface
AIME – Case Management
1515
Case / Sub Caseq Process SLA
(Lead Time)
AIME
Pre Sale Post Sale Enrollment Custom ID Custom Booklet