Code : STM#370 Samsung Electronics Co., Ltd. OfficeServ Call Simulator Distribution Englis h ED01
Dec 13, 2015
Code : STM#370Code : STM#370
Samsung Electronics Co., Ltd.
OfficeServ Call SimulatorOfficeServ Call Simulator
Distribution
EnglishED01
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ObjectivesObjectives
After successful completion of the course the trainees should be able to execute the following activities.
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ContentsContentsIntroduction to Test ToolIntroduction to Test ToolConfigurationConfigurationScope and Test ItemsScope and Test ItemsCTI DefinitionCTI DefinitionConfigurationConfigurationScope and Test ItemsScope and Test ItemsCTI Definition and Operating PrincipleCTI Definition and Operating PrincipleConnect to OSLinker WindowConnect to OSLinker Window
OS Dialer OS Dialer
OS Test Tool (OSCallSim) Main WindowOS Test Tool (OSCallSim) Main Window
OS Call ControlOS Call ControlOS Port MonitorOS Port Monitor
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Introduction to Test ToolIntroduction to Test Tool
PurposeTo reduce the verification period by automating the test for OS Systems
To automate via the composition of templates for the same test items by OS Systems
To automate via the composition of templates for the function tests by stations
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Configuration – Single ModeConfiguration – Single Mode
OverviewThe automation is intended for all terminals that OS System supports, including the stations below.
At present, the configuration for the traffic channel of IP Phone/WIP Phone is not supported.
Analog Station Digital station IP station Soft Phone
OS System
TCP
IO ServerTest Tool
WIP Phone
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Configuration – Networking ModeConfiguration – Networking Mode
OS Test tool controls two types of system.SPnet
PSTN
Analog Station Digital station
SPNetPSTNISDN
OS System 1
TCP
Analog Station Digital station
OS System 2
OSLink 1 OSLink 2Test Tool
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Scope and Test ItemsScope and Test Items
Target OS System : SOHO/OS500/OS7200/OS7400
Networking OS System : 2 OS System Support
Target Station : SLC/DGP/VOIP/WIP/SoftPhone, etc.
Target TRUNK : Analog/VOIP/E1
Test ItemsIndividual Test for Various Functions
Individual CTI Function Test for dialing/on-hook/off-hook/setting functions/inquiring functions
Load/Performance TestTest to inspect the operation status after simultaneously performing the functions,
such as dialing/on-hook/off-hook/forwarding, and applying the load to the system with multiple phone sets.
Function Automation Test – Next VersionAutomation of Function Test by setting multiple CTI functions as the basis of the s
cenario.
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Computer Telephony Interface (CTI)Computer Telephony Interface (CTI)
Definition of CTIComputer Telephony Integration (CTI) represents the information technology that connects/integrates computers and telephonies (Switch, IVR/FAX, Telephone and related software) and the solution that utilizes in the business via the information technology.
CTI ApplicationCall Center
Call Center is a service that maximizes the consult efficiency by receiving the information, such as ANI/DNIS, for the call dialed to the switch via PSTN and the information on Residence Registration Number/Account Number/Other Customer Numbers via IVR, retrieving the customer information via the CTI server storing the information on customers in real-time and transferring the information to the consultant’s computer.
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Operating Principle 1 of OS Automation ToolOperating Principle 1 of OS Automation Tool
Telephone Control : CTI Command, Automation TOOL → OS SystemOS Automation TOOL requests the execution of functions, such as
DIAL/OFF_HOOK/ON_HOOK, for a specified station in the MSG format promised with a switch passing through OS link by using OS System.
Application of Telephone status : CTI Event, OS System → Automation TOOL
OS System transfers the call status of a station in the MSG format promised a switch through OS link to inform the status of the station to OS Automation tool.
Digital Station
OS System
OS LinkOS Automation
TOOL
Digital Station
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Operating Principle 2 of OS Automation ToolOperating Principle 2 of OS Automation Tool
Automation TOOL
OS Link OS System OS Station
Automation tool transfers to OS system through Os link to perform the call function.
The OS system analyzes the received MSG and have the specified station performed the call function.
The OS station performs the call function requested via the MSG received from the OS system.
OS Link transfers the MSG received from the automation tool to the system.
CTI COMMAND
CTI EVENT
OS System transfers the call status of the station to the OS link.
OS Link transfers the MSG received from the system to the automation tool.
Automation TOOL analyzes the MSG received from the system and applies the station status.
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Connect to OS Linker WindowConnect to OS Linker Window
Connect to OS Linker Window
PORTIP
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Connect to OS Linker Window Example 1Connect to OS Linker Window Example 1
Connect to OS Linker Window Example1
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Connect to OS Linker Window Example 2Connect to OS Linker Window Example 2
Connect to OS Linker Window Example 2
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OS Simulator Main ScreenOS Simulator Main Screen
Simulator’s main screen to perform the CTI control function for the OS System
• DIALER : Performs the Auto-Dial function simultaneously by using multiple phone sets.
• PORT : Displays and monitors the configuration information of system ports.
• CALL : Performs the Call Control function of ports with software.
• AUTO : Sets the dialog to perform the Call function automatically.
• HIDE : Hides the Call Simulator screen.
• LINK : Displays the IP of the currently connected OSLINKER (OS System].
• VER : Displays the version information of the currently connected system.
• OS : Display the connection status to the OSLinker. For connection, light green LED turns on.
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OS DIALER WindowOS DIALER Window
DescriptionThe Dialer function of the Automation Tool performs the Auto-dial function by entering the information on the Calling/Called parties and can monitor the progressive status and the accumulated calling statistics in real-time.
Caller Part Called Part
Dialer List Part
Accumulated Count
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Items of DIALER Configuration Items of DIALER Configuration
DIALER Configuration
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Example of DIALER Configuration Example of DIALER Configuration
Out going call to 2002 from 2001
Out going call to 92002 from 2001
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Example of DIALER ConfigurationExample of DIALER Configuration
Dial lists of the Out going call to 2011 from 2001
Dial lists of the Out going call to 92011 from 2001
Caller TEL : 2001, 2002, 2003, 2004
ToTEL(Called TEL) : 2011, 2012, 2013, 2014
Number : DIAL Number is CalledTEL
Caller TEL : 2001, 2002, 2003, 2004
ToTEL(Called TEL) : 2011, 2012, 2013, 2014
Number : DIAL Number is TRK+CalledTEL
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OS Call ControlOS Call Control
FunctionThe OS Call Control window is intended to process all calls by ports for the OS System, perform the Query/Set Feature functions and provide the monitoring function for call processing
The above window shows the ‘CONNECTED’ status information by dialing into ‘95001’ after setting as 2001 port. A tester can see the call progress status in real-time.
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OS Port MonitoringOS Port Monitoring
DescriptionThe OS Port Monitor window provides the Retrieve function for all port types of the OS system/DND status/Call
The figure below shows the window running the Port Status Monitoring Function for the automation test.