D6.6.1 – Dissemination Report, 1 st version Version v0.5; Date: 02/01/2012 Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 1 of 47 COCKPIT FP7-248222 Citizens Collaboration and Co-Creation in Public Service Delivery Deliverable D6.6.1 Dissemination Report, 1 st Version Editor(s): Katja Sonnhalter, David Jorquera Responsible Partner: Atos Status-Version: Final – v.05 Date: 26/12/2011 EC Distribution: Public
47
Embed
COCKPIT FP7-248222 Citizens Collaboration and Co …...D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012 Project Title: COCKPIT Contract No. FP7-248222 Project
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 1 of 47
COCKPIT
FP7-248222
Citizens Collaboration and Co-Creation in Public
Service Delivery
Deliverable D6.6.1
Dissemination Report, 1st Version
Editor(s): Katja Sonnhalter, David Jorquera
Responsible Partner: Atos
Status-Version: Final – v.05
Date: 26/12/2011
EC Distribution: Public
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 2 of 47
Project Number: FP7-248222
Project Title: COCKPIT
Title of Deliverable: Dissemination Report, 1st version
Date of Delivery to the EC: 02/01/2012
Workpackage responsible
for the Deliverable: WP6 – Dissemination and Exploitation
Editor(s): Atos
Contributor(s): All partners
Reviewer(s): Yehia Taher – University of Tilburg
Approved by: All Partners
Abstract: This deliverable presents in detail all dissemination tools and activities prepared and carried out to disseminate the project’s results during M13-M24.
Keyword List: Dissemination tools and activities (dissemination
3.1.6 Cockpit video material ............................................................. 12
3.1.7 Website ................................................................................. 13 3.1.7.1 Website performance data - visits .................................................. 14 3.1.7.2 Website performance data – duration of visits .................................. 15
3.1.8 Web 2.0 – Social Media ........................................................... 17 3.1.8.1 LinkedIn .................................................................................... 17 3.1.8.2 Facebook ................................................................................... 19 3.1.8.3 Twitter ...................................................................................... 20
3.1.9 New Cockpit material for citizens’ engagement ........................... 22 3.1.9.1 T-Shirts ..................................................................................... 22 3.1.9.2 USB Pen Drive ............................................................................ 22 3.1.9.3 Draw of a PC-Tablet ..................................................................... 23
Figure 12 presents the active users of the Cockpit Facebook page during this last
reporting period, since January 2011. The user graph is divided in daily, weekly
and monthly users, referring to 1-day, 7-day, 30-day counts of people who have
interacted with or viewed the Cockpit page since January 2011 until mid
December 2011. Most users were registered under the monthly users, with 40
monthly users registered on October 7th and November 24th 2011.
Figure 14: 2011 – Active user chart (Facebook)
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 20 of 47
The figure below shows the number of times the Cockpit Facebook page was
viewed during approximately the last three months. According to the figure,
most views were registered on September 29th 2011, 10 visits. The information
on total tab views and external references indicate the number of times each of
the Cockpit Facebook tabs were viewed and the number of times people arriving
on the Cockpit Facebook site from a URL that is not part of facebook.com (both
within the timeframe of the last three months)1
Figure 15: Visits to Cockpit Facebook site
3.1.8.3 Twitter
Cockpit has created and maintains an active account in Twitter (@cockpiteu).
The link to this page is: https://twitter.com/#!/cockpiteu
Through this account, Cockpit spreads its own news and important notifications,
as well as other news related to the project, to a broad audience which is
composed by members of various interest groups. Up to the presence, Cockpit
has tweeted 108 times and follows 106 other accounts. In addition, Cockpit has
75 followers. Most of these followers have a significant number of followers of
1 Facebook does not permit this statistic for more than 89 days. Therefore this information refers to
data from the last three months.
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 21 of 47
their own (e.g. 1000+ followers), resulting in a much broader indirect audience in
case of a re-tweet by another user.
It has to be noted that Twitter dissemination will be more intense during the pilot
operation, as it is essential to demonstrate the citizens the Cockpit system.
The images below present stats and facts regarding the Cockpit’s Twitter account:
Figure 16: Tweets per month
Figure 17: General Statistics on Cockpit’s Twitter Account
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 22 of 47
3.1.9 New Cockpit material for citizens’ engagement
A new set of dissemination material specifically tailored to the piloting sites was
produced during this reporting period. The materials’ purpose is to encourage
participation in the piloting activities and to raise awareness about the project.
The following material was produced:
3.1.9.1 T-Shirts
A total of 30 Cockpit T-Shirts with the logo of the project and a catchy phrase
were designed and ordered. Each piloting site received ten T-Shirts in their local
language with the intention to encourage people to participate in public service
design (“Design a public service with us”).
Figure 18: Cockpit T-Shirts for citizens’ engagement
3.1.9.2 USB Pen Drive
Additionally, 200 Cockpit (4 Gigabytes) USB pen drives were order and were
distributed among the 3 piloting sites, the Project Coordinator and the
Dissemination Leader. The pen drives are an additional tool to raise awareness
about the project and can be spread out to our target audience in conferences,
workshops, and other relevant events. Each pen drive contains the Project
Presentation and all project public deliverables in digital format.
Figure 19: Cockpit USB Pen Drives
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 23 of 47
3.1.9.3 Draw of a PC-Tablet
A number of PC tables and MP3 players will be gifted to the nominated winners of
the Cockpit draw (following an open process of award prizes), as part of
incentives offered to the citizens that will be participating in the piloting phase of
the Cockpit project.
A banner announcing this draw was placed on the project homepage (see section
1.1.7 of this deliverable). The banner is linked to the Terms & Conditions of the
draw.
http://paris.atc.gr/cockpit/en/Incentive.aspx
Figure 20: Banner Cockpit draw on project’s website
3.2 Dissemination activities
All partners take part in and carry out dissemination activities and by this means
contribute to draw maximum attention beyond the project consortium. The
partners represent the project when addressing external stakeholders,
researchers, governmental authorities and citizens.
Whereas the last chapter presented a set of dissemination tools (material, videos,
etc.) created, the following sections outline the dissemination activities carried
out during this reporting period.
3.2.1 Scientific publications
Scientific publications are an effective way to disseminate information about the
project to specific scientific and research communities. During this reporting
period the following project relevant scientific publications were published by the
project partners.
Title Main Author
Title of the book/periodical or the series
Publisher
Place of publication
Year of publication
Reducción de cargas administrativas en zonas rurales: el proyecto Rural Inclusion (Reducing administrative tasks in rural areas: Rural Inclusion Project; Cockpit was
Belén Gallego (Atos)
The electronic
administration
as a tool for
digital
inclusion; 13rd
Issue. LEFSIS
Pilar Lasala Calleja
University of Zaragoza, Spain
2011
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 24 of 47
presented in the context of this article as a use case for new developments in eGovernment. The article itself describes eGovernment as a tool to enhance digital inclusion.)
Series
Citizens’ Collaboration and cocreation in public service delivery - The COCKPIT Project
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 25 of 47
3.2.2 Papers
During the second project year, a total of 11 papers were submitted by the
Cockpit partners to project relevant events. The list below presents these papers
with title, author(s), event and an abstract of the papers:
1. Validating Service Value Propositions Regarding Stakeholder Preferences Paper accepted at International Workshop on Variability-intensive Systems Testing, Validation and Verification VAST 2011. Authors: Erik Wittern, Christian Zirpins.
Abstract: In service science, the design of services’ value propositions is a
major concern. A service’s value proposition needs to best possibly meet the
customers’ requirements and preferences. We envision an approach of
validating value propositions regarding stakeholder preferences. The
approach proposes the modelling of value propositions using Service Feature
Modelling. Stakeholder preferences are then collected based on the created
model. Finally, the model and the collected preferences are untidily evaluated
and optimizations are identified under consideration of potential adaptation
expenses.
2. Towards a Framework for Customizing Public Services
Paper accepted at International Conference on Information Technology and e-Services, ICITeS' 2011, 10-12 April 2011, Tunisia. Authors: R. Haque, Y. Taher, W.-J. van den Heuvel, I. Richardson, S. Koussouris
Abstract: Processes are the main constituents of public services and as such
demand correct and complete execution. Increasingly however, governments
feel the pressuring need to deliver public services more quickly and
personalized to the needs of local communities or citizens. This not only
jeopardizes their quality but also requires them to form teams that combine
deep technical and programming knowledge with business experts. It is the
aim of this research project to deliver a framework that allows non IT-experts
to customize prefabricated and generic processes by parameterizing them.
This customization revolves around reference guidelines that accommodate
multiple-viewpoints in a consistent manner.
3. Designing and Delivering Public Services On the Cloud Paper accepted at International conference on Cloud Computing and Services Science, Closer' 2011, 7-9 May 2011, The Netherlands. Authors: Y. Taher, R. Haque, K. Nguyen, W.-J. van den Heuvel.
Abstract: Cost and complexity are currently the most substantial obstacles
for designing and delivering services in the public sector. The traditional in-
house development and maintenance landscape of public services require
experts from diverse domains, various technologies and complex on-premise
infrastructure, etc. The high upfront cost and complexity impede the
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 26 of 47
proliferation of Information Technology (IT) within the domain of public
sector. It is the aim of this research project to deliver a cloud based platform
that allows non IT-experts to customize prefabricated and reusable public
services by parameterizing them. This customization revolves around
reference guidelines that accommodate a methodology in a consistent
manner.
4. A Selection and Prioritisation Framework for Collaborative Public
Services Design 5th International Conference on Methodologies, Technologies and Tools enabling e-Government, 30 June - 1 July 2011, Camerino, Italy. Authors: Koussouris, S.; Kokkinakos, P.; Panopoulos, D.; Askounis, D.; Jain, J.; Hartman, A.; Zirpins C.; Georgousopoulos, C.
Abstract: The dawn of the new decade has proven to be more challenging
than expected, as technological developments and societal changes have
affected each other in a much unpredicted manner, due to the worldwide
economic crisis. On the one hand, this situation has propelled changes in the
whole socioeconomic system and on the other hand it called for more effective
and focused, yet less expensive, technological developments. Based on these
groundings, a new research domain has risen to the surface, called Policy
Modelling, which aims to reengage citizens and decision makers towards a
more open and collaborative governance schema. This paper, builds on the
knowledge springing out of an EC funded project in this specific domain, which
aims to establish a collaborative environment for reengineering public
services, and presents a methodology for selecting and prioritising services in
an effort to minimize the required effort and maximize the impact for the
initial phases of the reform of the public sector.
5. 4x4: The Fourth Generation of “Four-Stage” Models for e-Government 5th International Conference on Methodologies, Technologies and Tools enabling e-Government, 30 June - 1 July 201,1 Camerino, Italy. Author: Aljosa Pasic.
Abstract: Existing solutions for e-government base their mechanisms on
hard-coded versioning, user preferences or, in the best case, user models.
The paper presents the new generation of e-government solutions which will
take into account many other sources of user and context information: the
users’ opinion (Cockpit project), current location, online presence or level of
activity. The paper attempts to group the new generation of e-government
services around four stages (mainly not to spoil “traditional” selection of
exactly four stages): participative e-government, context-aware e-
government, e-government linked to physical world an finally, decoupling of
e-government service design, discovery, composition and delivery.
6. Participatory Service Design for Emerging Markets Proceedings of the IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI), 2011, Beijing, China. Authors: G.R. Gangadharan, Anshu Jain, Nidhi Rajshree, Alan Hartman, Amit Agrahari.
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 27 of 47
Abstract: The COCKPIT methodology for participatory service design was
developed for use in Europe under the assumption of existence of pervasive
broadband technology and widespread use of the internet and social
networking. This paper extends the COCKPIT methodology by adapting it to
the realities of emerging markets, where poverty, illiteracy, lack of
infrastructure, and widespread corruption alter the fundamental assumptions
of participatory service design. We include elements in the methodology
which promote information dissemination, transparency, and the role of non-
government organizations. The role played by the internet is replaced by low
cost information dissemination and requirements gathering using mobile
phones and accompanying technologies which empower the public in a
developing country.
7. Evaluating Public Service Delivery in Emerging Markets Proceedings of the IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI), 2011, Beijing, China. Authors: Arun Sharma, G.R. Gangadharan, Krishna Kummamuru, Jyothi Somasekhara, Alan Hartman.
Abstract: In the recent past, the public sector has been under considerable
pressure to reform itself. Rising consumer expectations aided by
enhancements in social media, information and communication technologies
and demand for transparency have added pressure on public service agencies
to make the process more inclusive and participatory. Governments across
the world are therefore constantly trying to improve the quality and content
of services being delivered to their citizens. Transformation in public sector
delivery will not be sustainable and transitory unless the restructuring efforts
are linked to performance evaluation. Recent studies have identified gaping
holes in evaluating public service delivery via conventional approaches. In
this paper, we propose a novel framework in the form of a capability maturity
model to evaluate public service delivery. Our model maps the various factors
associated with a public service in order to determine its maturity level. In
order to assess the effectiveness of our proposed framework, we chose two
public services as case studies. As part of our case study, we analyzed the
maturity level and also proposed changes to improve these two public
services.
8. Using System Dynamics to Assess a Web 2.0 Governance Model for Public Service Delivery International Conference of the System Dynamics Society, 24 July 2011, Washington, USA. Authors: M. Lanfranco, M. Alessi, I. Ficano, M. Burgarello, G. Cavaliere, E. Bivona. Abstract: In the last decade Public Administrations (PA) have introduced new
governance models to design, implement and deliver public services to
citizens. Such models have been also driven by the New Public Management
(NPM) movement, which contributed to increase the pressure on PA, of both
central governments and communities, to design more citizen-centric
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 28 of 47
oriented services aimed to improve PA outcomes, efficiency and
accountability. A key-lever on which PA can act on to reach the above goals is
the use of WEB 2.0 technologies, which can enhance a fruitful collaboration
between citizens and PA, not only in an ex-post analysis, but also, and in
particular, in an ex-ante phase, letting the final users to contribute in the
design and implementation strategies of the services to be delivered. In order
to assess a Web 2.0 governance model for public service delivery, a Group
Model Building session has been conducted with a small group of
stakeholders’ representative. A preliminary findings of the GMB session
results in a feedback model which can be used as a vehicle to support public
decision makers in the design and implementation of new public services.
9. A Next Generation Governance Model for Public Service Delivery
5th Conference on Electronic Democracy EDEM, 7-9 September 2011, Vienna, Austria. Authors: Kokkinakos P., Koussouris, S., Panapoulos, D., Koutras, C., Askounis, D., van den Heuvel, W.J., Taher Y. Abstract: Although open and collaborative governance is a key point for each
political agenda, the current approach in the decision making process
regarding public service delivery suffers from various weak points hindering
citizens’ direct and indirect participation. This paper extends the existing
approach by introducing a high level Next Generation Model that infuses the
citizens’ opinions in various steps of the whole service design lifecycle
towards a more citizen centric process, outlining how future decision making
on public service delivery should function. The approach combines the
research areas of citizens’ opinion mining, service science management and
engineering and deliberative engagement of citizens, towards a model for
open governance, supporting both the decision makers and the citizens by
empowering the decision support mechanisms by infusing them with evidence
based data.
10. A Tool Suite to Model Service Variability and Resolve It Based on Stakeholder Preferences ICSOC 2011 - The Ninth International Conference on Service Oriented Computing - Demo Track, 5-8 December 2011, Paphos, Cyprus. Authors: Erik Wittern, Christian Zirpins, Nidhi Rajshree, Anshu N. Jain, Ilias Spais, and Konstantinos Giannakakis.
Abstract. Modern information and communication technology creates new
possibilities to enable participative, collaborative service design. We present a
novel approach of integrating stakeholder preferences into service design.
Our approach is based on modeling multiple service configurations, thus
including variability into the service design. Stakeholders can evaluate value-
relevant service aspects on a web-based deliberation platform. Ultimately, all
stakeholder opinions are aggregated to hint the service engineer on the
preferred way to implement the service. In this demo we present our tool
suite to model services and their variability and the server that handles the
opinions stated on the deliberation platform.
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 29 of 47
3.2.3 Events/Conferences/Workshops
The following table presents the participation of Cockpit partners at project
relevant events. It further points out the concrete dissemination activity carried
out by the partners during the events.
Date Location Name of event Thematic area
of event
Partner Short description of
partner's activity
07/04/2011 Brussels,
Belgium
Drupal in Collaborative
tools for citizen
participation
eGov Atos Distribution of Cockpit
bochures
23/05/2011 Zaragoza,
Spain
Open Gov in Local
Administrations eGov Atos
Introduce and present the
project, brochures
08/06/2011 Rome, Italy
1º Conferencia
internacional de
Espacios Sociales de
Innovación
Digital inclusion of
rural areas;
promotion of use
cases and good
practices
Atos
Short presentation of
Cockpit in the context of a
workshop celebrated in
this conference;
distribution of brochures
01/07/2011 Camerino,
Italy
MeTTeG, 5th
International
Conference on
Methodologies,
Technologies and Tools
enabling egovernment
Innovative
methodologies,
technologies,
tools in the area
of eGov
Atos
Presentation on of Cockpit
embedded in overall
presentation on Smart
cities and eGovernment
06/07/2011 Samos,
Greece Samos Summit eGov
Intrasoft
NTUA
Presentation of Cockpit,
distribution of brochures
11-
14/07/2011
Prague,
Czech
Republic
European Federation
for Information
Technology in
Agriculture, Food and
the Environment/World
Congress on
Computers in
Agriculture
ICT to reduce
administrative
burdens and
enhance digital
inclusion of rural
areas
Atos
Short presentation of
Cockpit in the context of a
workshop celebrated in
this conference;
distribution of brochures
01/08/2011 New Delhi,
India eWorld 2011 eGov and eHealth IBM
Attendance of a worshop
eWorld2011 and
presentation of experieces
made in Cockpit
29/8-
01/9/2011
Delft,
Netherlands
10th IFIP eGovernment
Conference eGov NTUA
Workshop presentation:
Open government:
Contributions from current
EC funded projects to
citizen particiaption, good
governance and
colloborative policy
development
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 30 of 47
30/08/2011 Barcelona,
Spain
II Living Labs Summer
School 2011
Innovation,
Research Atos
Short presentation of
Cockpit in the context of a
workshop celebrated in
this conference;
distribution of brochures
7-9/09/2011 Vienna,
Austria
5th Conference on
Electronic Democracy
EDEM
eDemocracy NTUA
Presentation of Cockpit in
the context of paper
presentation on the New
Governance Model
20-
21/10/2011
Warsaw,
Poland
Open Government Data
Camp Open gov data Atos
Distribution of Cockpit
bochures
27/10/2011 Brussels,
Belgium
ePractice event:
Collaborative
production of
eGovernment services
Design,
production of
eGovernment
services
encouraging
collaboration
between public
sector and
customers
Intrasoft Presentation of Cockpit
15/11/2011 Madrid,
Spain
Business development
meeting at Atos
premises Madrid
Atos business
development
representatives
meeting
Atos
Internal presentation to
Atos staff in charge of
business development with
the aim to explore joint
project possibilities with
the Siemens City Cockpit
project
17-
18/11/2011
Poznan,
Polonia
European Ministerial
eGovernment
Conference
Borderless
eGovernment
Services for
Europeans
Atos Distribution of Cockpit
bochures
28-
30/11/2011
Barcelona,
Spain
Smart City Expo World
Congress; large event
with approx. 900
participants.
Public Admins,
eGOve-TIC
Researchers
Atos
Project Presentation, Video
show of Cockpit
Methodology video,
distribution of brochures
12/12/2011 Bangalore,
India
Eclipse Demo Camp;
local chapter of the
global celebrations of
10th Anniversary of
Eclipse
Technical Eclipse
community event
IBM
Demonstration of Cockpit
toolkit pointing out the
technical challenges faced
in its implementation with
EMF, EEF, BPMN
20/12/2011 Brussels,
Belgium
ePractice event: User
centric eServices
eGovernment,
citizen
empowerment,
public service
design
Atos Presentation of Cockpit
Table 2: Events/ Conferences/ Workshops
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 31 of 47
3.2.4 Training activities
Prior to the piloting start, the supporting technological partners provided on-site
training sessions addressing the employees and the administrators of the three
Public Authorities involved in the piloting activities. Each session was presented
via ppt. slides and video material outlining the use of the COCKPIT Toolkit and
the concept of the proposed Governance Model. The training material and the on-
site sessions were hold in English language. These events have taken place as
follows:
Date Location
Name of event/
meeting (if there
is one) Type of Audience
15/03/2011 Palermo, Italy Focus group
meeting
Public Administrators / Citizens /
Potential Users
03/05/2011 Tilburg, Netherland Focus group
meeting
Public Administrators / Citizens /
Potential Users
19-20/04/2011 Athens, Greece Focus group
meeting
Public Administrators / Citizens /
Potential Users
Table 3: Training activities
3.2.5 Liaisons
The communication with relevant projects and initiatives is another dissemination
activity initiated in the first project year and carried on during this reporting
period.
Cockpit is currently interconnected with other 11 relevant projects (Crossroad,