Hand in your business card to: • Enter the draw to win my Enter the draw to win my book “Coaching at Work” book “Coaching at Work” • Receive the slides from Receive the slides from this talk this talk • Receive our accompanying Receive our accompanying mini-guide “Coaching mini-guide “Coaching through the Credit through the Credit Crunch” Crunch”
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Hand in your business card to:• Enter the draw to win my book Enter the draw to win my book
“Coaching at Work”“Coaching at Work”
• Receive the slides from this talkReceive the slides from this talk
• Receive our accompanying mini-Receive our accompanying mini-guide “Coaching through the guide “Coaching through the Credit Crunch”Credit Crunch”
Coaching through the Credit Coaching through the Credit CrunchCrunch
Coaching this way...Key Performance indicator Resolving ComplaintsKey Skill Asking questions to
clarify the situationAsk questions!
Do you ask questions?
Why don’t you ask questions?
How do you rate the quality of questions you asked today?
(Command)
(Closed question)
(Interrogative question)
(Coaching question)
Coaching this way...
Questions that raise Awareness
• What’s happening?• What stands out?• What do you notice about...?• How do you feel about...?• What are the variables here?• What are the advantages/disadvantages?
Coaching this way...
Questions that generate Responsibility
• What do you want to do?• What do you want to achieve?• What is the best way of getting there?• What changes would you like to make?• Could this create any conflict?• What are the alternatives?
Coaching this way...
Questions that build Trust
• If it was up to you, how would you accomplish this task?
• When have you succeeded in a similar situation?
• What are the best attributes you bring to this situation?
• What would it take to feel more comfortable?
Our ability to focus is affected by 3 conversations