COACHING CONVERSATION MODEL C U R R E N T R E A L I T Y T H E G O A L Establish Focus Step 1 Step 2 Plan the Action Step 3 Remove Barriers Step 4 Recap Step 5 Discover Possibilities Coaching Through the Gap Coaching Skills • Contextual Listening ® • Discovery Questioning ® • Messaging • Acknowledging 2- 1 1 Managing & Developing Your Associates
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1
COACHING CONVERSATION MODEL
CURRENT
REALITY
THE
GOAL
EstablishFocus
Step 1 Step 2
Plan theAction
Step 3
RemoveBarriers
Step 4
Recap
Step 5
DiscoverPossibilities
Coaching Through the Gap
Coaching Skills• Contextual Listening®
• Discovery Questioning®
• Messaging• Acknowledging
2-1
Managing & Developing Your Associates
Managing & Developing Your Associates
Role Play Demonstration
Managing & Developing Your Associates
Breakout - Practice Coaching• groups of 3• practice model based on your
homework from last night• no names!!!
Coaching - Approach to Resolving Conflict
• Understand the nature of conflict – characteristics (normal, options, never a lack of solutions).
• Reframe as a problem-solving process.• Each party should listen to the other’s
viewpoint and rephrase to their satisfaction.
• Explore options.• Agree on a course of action….
Managing & Developing Your Associates
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