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Coachfederation.org/ICFGlobal2012
Guide Yourself – And Your Clients – To Greater Resilience & Connection
Dean M. Becker (USA)Managing Director, Adaptiv Learning Systems
VP, Corporate Business Development, Kelleher Associates
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Are you resilient?
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Then why are you here?
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Agenda
The Adaptiv Resilience Model7 Factors7 Skills
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Agenda
The Adaptiv Resilience Factor Inventory®
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Agenda
Resilience Skills “Test Drive”
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Agenda
The Adaptiv / Hay Group Resilience Workbook
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Agenda
Additional Resourceshttp://adaptivlearning.com/coaches0302
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Agenda
ConnectionAt workIn Life
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Resilience is key
“More than education, more than experience, more than training, it’s resilience that determines who succeeds and who fails.”
Dean Becker, CEO, Adaptiv Learning Systems -
“How Resiliency Works”, Harvard Business Review, 2002.
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The Resilient Person (Handout Page 3)
Think about the most resilient person you know – or admire
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The Resilient Person
Share with 2-3 others:
What qualities make them resilient?
Learned? Innate? Both?
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A Brief History of Adaptiv
• 1997 - Core content licensed from University of Pennsylvania – Dept. of Psychology – Seligman lab
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A Brief History
• Research-based, empirically validated, skills-based training
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A Brief History
• The RFI - Valid & reliable resilience assessment
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A Brief History
• To date:• 26,000+ measured• 20,000+ trained• 1,500+ coached
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“The research also shows that more than genetics, more than intelligence, more than any other factor, it is Thinking Style that determines who is resilient and who is not.”
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Thinking Styles•Habits in how we …
• View the world• View ourselves• View our future• Think about events and their causes• Think about how the world should be
•Learned from parents•Firm by 8, concrete by 18•Short cuts under stress•Often inaccurate
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The 7 Adaptiv Resilience Factors
(Handout, Page 5)
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Emotion Regulation
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Realistic Optimism
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The Resilience Factor Inventory®
(RFI)
Handout, page 6
More on Coach Resource Pagehttp://adaptivlearning.com/coaches0302
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Resilience Factor Inventory® (RFI) Profile
Emotion Regulation
Impulse Control
Causal Analysis
Self-Efficacy Optimism Empathy Reaching
Out RQ
Adaptiv Norm 76 77 66 77 60 67 74 71
020406080
100
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The 7 Adaptiv Resilience Skills
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1. Discovering Your Emotion Radar
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2. Avoiding Your Thinking Traps
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3. Navigating Around Your Problem Icebergs
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4. Getting Flexible Around Your “Why? Style”
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5. Harnessing Your Positive Emotions
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6. Tapping Into Your Positive Icebergs
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7. Creating Connection
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The 7 Resilience Skills
1. Discovering Your Emotion Radar
2. Avoiding Thinking Traps
3. Navigating Problem Icebergs
4. Getting Flexible Around Your “Why?” Style
5. Harnessing Positive Emotion Radars
6. Tapping Into Positive Icebergs
7. Creating Connection
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Emotion Radar – A Closer Look
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Epictetus
•“We are disturbed not by events, but by the views we take of events”
•Born in the Greek city of Hierapolis in 55 C.E.
•Slave of Rome
•Physically abused
•No control over events
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Thinking, Feeling, Doing
Event
Our Thoughts
Impact:What we feeland do
© 2012 Adaptiv Learning Systems
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Emotion Radar Practice (handout page 12)
• EventYou’ve been working much longer hours for the past several weeks, coaching clients, doing business development, handling administrative tasks, attending ICF meetings, balancing work and home, and responding to shifting priorities. You get home at the end of a particularly tough week and your spouse/partner complains that you’re a workaholic and need to start making your relationship more of a priority.
• Thoughts – What would go through your mind like tickertape in that instant – not 5 minutes or even 5 seconds later?
• Impact – What would you feel and do in that moment?
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Common Emotion RadarsTypical Thought Reaction Radar Emotion
“I’m not managing this relationship very well.” Loss Sadness
“This isn’t good – what if he’s really unhappy?” Future Threat Anxiety
“I deserve more support than I’m getting!” Violation of Your Rights
Anger
“There’s nothing I can do about this.” Lack of Resources
Frustration
“She’s right. She deserves better.” Violation of Another’s Rights
Guilt
“He really caught me out this time.” Loss of Standing Embarrassment
“It’s wrong to put work above family.” Violation of Your Own Standards
Shame
“We’ve worked through this before and can do it again.”
Neutral OK
“This proves it – she really loves me!!!” All is well! Delirious Happiness
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Emotion Radars
Radar Emotion
Violation of Your Rights Anger
Future Threat Anxiety
Lack of Resources Frustration
Loss – Real World or Esteem Sadness
Loss of Standing Embarrassment
Violation of Others Guilt
Violation of Own Standards Shame
© 2012 Adaptiv Learning Systems
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A 2-Way Skill
How can you use this tool to increase your own resilience?
How could you use this tool with:
your clients?
your friends?
your family members?
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Emotion Radar Coaching Practice
• Goal – Communicate more effectively with a client
• See handout, page 12
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The Resilience Workbook
• Joint Adaptiv/Hay Development• Published December, 2010• Design Objectives• Potential Applications
– General intro to Adaptiv resilience model– Adjunct to resilience training– Coaching tool – See handout, pages 14 -15
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Additional Resources• “The Resilience Factor” (Reivich & Shatté)
• Adaptiv Website: http://adaptivlearning.com
• Coach Resource Page: http://adaptivlearning.com/coaches0302
• Me: [email protected]
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Connection
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Shrinking Connections
•NIMH – 10x clinical depression•Consensus – loss of connection to institutions larger than self
• extended family, community, nation, political institutions, faith, religion, spirituality, values
•Our research:• Circles of Job Connection, Job Satisfaction,
Resilience• Circles of Life Connection, Life Satisfaction,
Resilience
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Connectionto
Work
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3 Levels of Job Connection
Level 1 – Pay, Benefits
Level 2 – The Work, Colleagues
Level 3 – Contribution to Something Larger than Self
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Private sector US Government
15%2%
55%
41%
30%
57%
Level 3
Level 2
Level 1
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Job Connection and Job Satisfaction
Level 1: in the job for the pay, benefitsLevel 2: enjoy the challenge, the work, the peopleLevel 3: contributing to something bigger
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
5.3 7.4 8.1
Pay, Benefits Work, People, Challenge Greater GoodJo
b S
atis
fact
ion
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Job Connection & Resilience
50.0
55.0
60.0
65.0
70.0
75.0
67.0 70.4 73.4
Pay, Benefits Work, People, Challenge
Greater Good
Res
ilie
nce
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Job Connection Homework
•Consider the following questions:• Why did you join/start your company?
• Why this this and not another company?
• Why do you stay?
• What else besides pay check/benefits do you get from your job?
• What other Level 2 or Level 3 connections can you make to your job?
• What’s getting in the way of those higher level connections?
• How can you overcome that?
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Creating Meaning In Your Life
Viktor E. Frankl –
“Man’s Search for Meaning”
“He who has a “Why” can bear any “How” ”.
“Ever more people today have the means to live, but no meaning to live for.”
“Everything can be taken from a man or a woman but one thing - the last of human freedoms - to choose one's attitude in any given set of circumstances, to choose one's own way.”
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Thanks for Attending!!