Celebrating Success
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Celebrating Success
“I used to bite my tongue and hold my breath Scared to rock the boat and make a mess So I sat quietly, agreed politely”
I see it all, I see it now
Molly Case, nurse and poet
“So, listen to us,
goddamn roar!”
hear us,
*Over 4,000 new health visitors
Population Health
Framework for community staff
Population Health
Developing community and primary care nurses
Friends and Family Test
Positive Patient Experience
Staff thoughts on the Friends and Family Test:
“The boost it gives to staff morale, reinforces good behaviours and action and shows where improvement can be made. Nurses now have evidence for change that they have been advocating for”
“Staff describe being dragged kicking and screaming to FFT and thought it was gimmicky in nature but it had the effect of raising the profile of patient experience in their trusts more than any other single intervention.”
Friends and Family Test
Positive Patient Experience
Friends and Family Test fully rolled out across the NHS
• Biggest ever collection of patient opinion in any health service anywhere in the world.
• Gives staff the ability to react promptly and make swift and lasting improvements to care provided.
August 2015 - ten millionth piece of feedback achieved
Public Feedback
Positive Patient Experience
• Three quarters (73%) agree they are treated with compassion when they use NHS services
• Around half (51%) of the public think that people are treated with compassion when they use social care services
Results of winter 2014 wave of the IPSOS Mori General Public Tracker
Roll out of Always Events : The National PicturePositive Patient Experience
Patient A: "having been on the Stroke Unit for three days, I found that I had all the information I needed and my discharge experience was very positive.”
Ward Manager: "The project has provided an opportunity for staff to monitor the effectiveness of ensuring patients have a safe discharge."
Positive Patient Experience
Safe, Compassionate Care
Positive Patient Experience
Safe, Compassionate Care
Delivering Care, Measuring Impact
Open and Honest CareCurrently 38 organisations regularly publish Open and Honest Care reports in the North:
Developing Leaders
BME career acceleration programme for nurse and midwife leaders implemented
Developing LeadersAlmost 11,000 nurses and midwives have completed or are currently following
leadership programmes from the NHS Leadership Academy.
“A different style of learning for nurses and one that has been a very valuable experience.”
“I feel supported by all the people I have met on this course. Feel empowered. Feel proud to be part of the nursing profession.”
“Changes begin tomorrow!”
“I am happy with the entire session. I want all nurses to undergo the programme.”
Developing Leaders
“Recognise and explore differences between groups when interpreting results and engage staff to consider underlying factors that may lead to variables between parts of the organisation.”
“Use professional networks and emphasise the robust credentials of the group that developed the project.”
“We launched the survey through the CEO’s blog on our intranet, explaining the reason to usethe tool and encouraging colleagues to take part.”
Developing Patients as Leaders
Melissa Mostyn,Deaf domestic violence survivor and mother of a disabled child
Julie Warren-Sykes, mother of a murdered child and CSE campaigner
Kate Granger, Hello my name is…campaigner, cancer patient & doctor
Ashley BrooksNational Patient Champion and motivational speaker
Right Staff, Right Skills, Right Place
Positive Staff Experiences Care Makers: Leaders of today and tomorrow
“The Care Maker programme has given me the ideas and support to enable me to provide better care and challenge poor care”
“I feel part of something special and innovative. To be at the forefront of updates and current practice changes, I feel privileged to be part of the Care Maker family”
“It reinforces my integrity and my passion and the reason I get out of bed every morning because I’m really proud to be a nurse”
Positive Staff Experiences
"This resource will be a valuable aid for staff and managers where there are concerns that affect patient safety. Staff raising concerns should be supported at all times." Digital Expert NHS England
"The self-assessment tool is a really good barometer for employers to check how they are progressing with their whistleblowing arrangements.” HR Advisor, Calderdale & Huddersfield Foundation Trust
Draw the Line
Impact of the 6Cs
“Our Stafford integrated care team put the 6Cs at the heart of everything they do and won our 6Cs Live Challenge Award”
“Having the courage to communicate with care and compassion, showing competence and commitment, is key in our opinion”
“Nurses and midwives have shown incredible leadership for compassion and should be proud they have led the values of the 6Cs”
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