CMMI Project Management Refresher Training · PDF fileClassiﬁcaon 2: Foxhole Technology Employees Only CMMI Project Management Refresher Training RMD 032 – Project Management Refresher

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CMMIProjectManagement

RefresherTraining

RMD 032 – Project Management Refresher Training Course

September 21, 2017 – Version 1.0

The Process Approach

Always On Target

1 Copyright 2017 Foxhole Technology

The Triad Reference Model

Can Technology work well without People? And anymore, can People work well

without Technology?

It takes a Process to

bring technology and

people together to

achieve anything

The major determinant of cost and schedule - “Quality” - is reflected in the Triad Reference Model … Process, Technology, and People Working

Together to Achieve Quality.

Process

Technology People

The Premise of Process Management

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•  The quality of a “product” (or “service”) is dictated by the quality of the processes used to acquire, develop, and maintain it.

•  Improvement focuses on fixing the processes, and then examining the impact on the product.

•  Institutionalized processes remain long after the people who defined them are gone.

•  The collection and analysis of data should be used continuously in a continuous manner to improve performance.

Well known “Process Initiatives” applied to manufacturing and systems engineering include:

CMMI * ISO 9000 * Six Sigma

Motivations for Repeatable Processes

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•  Defined processes can promote use of technology and people to their best advantage.

•  Disciplined use of processes facilitates evaluation, analysis, and improvement.

•  Processes provide ways to work smarter, as opposed to harder.

The promise behind a set of repeatable processes: If people leave or technology changes, the organization should be able to continue moving

forward with minimal disruption.

Foxhole’s CMMI Methodology

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FoxholeCapabilityMaturityModelIntegrated(CMMI)ProcessModel

Why CMMI at Foxhole?

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•  To develop a consistent way of delivering our services across projects

•  To realize greater efficiencies, improve quality, and ultimately reduce cost of services

•  To use as a market differentiator

Implementing a quality management structure is the right thing to do in an IT service delivery organization.

The “Five” Levels of CMMI Process Maturity

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Level 5 Optimizing

Level 4 Quantitatively

Managed

Level 3 Defined

Level 2 Managed

Level 1 Initial

From Risk & Rework

To Quality and Productivity

Foxhole attained CMMI Level 2 Appraisal in Services and CMMI Level 3 Appraisal in

Development in 2015 – Re-Appraisal for both takes place in 2018

CMMI Maturity Level 2 Requires 8 Process Areas

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Think of these processes in terms of how the project is managed, making sure that the

delivered “product” (services) meets Foxhole’s desired quality of management, and that the project has a firm foundation

from which it can work effectively every day …

Work Planning * Service Delivery * Work Monitoring & Control * Requirements Management * Supplier Agreement Management

Process and Product Quality Assurance * Measurement & Analysis

Configuration Management

Project Management

Quality Management

Technical Management

CMMI Process Areas: Work Planning

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Process Area 1 – Work Planning •  Purpose: Establish and maintain plans that define work activities

•  Specific Goal 1: Establish estimates •  Specific Goal 2: Develop a work plan

•  Specific Goal 3: Obtain commitment to the plan

Work Planning – Project Management Plan

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Table of Contents 1.   Introduction

1.  Project Overview 2.   Project Scope

1.  Period of Performance 2.  Approach – Methodology 3.  Major Deliverables 4.  Project Constraints 5.  Out of Scope Items 6.  Planning Assumptions 7.  Project Milestones

3.   Project Organization 1.  Stakeholder Analysis 2.  Project Team Roles and Responsibilities

4.   Organization Chart 1.  Budget Plan 2.  Work Breakdown Schedule 3.  Project Schedule 4.  Basis of Estimates

5 Project Monitoring and Control 1.  Meetings 2.  Project Status Report

6  Supporting Plans 1  Stakeholder –

Communications Plan 2  Facilities – Resources Plan 3  Configuration Management

Plan 4  Staffing Plan 5  Quality Assurance Plan 6  Process Audit Plan 7  Training Plan 8  Measurement & Analysis

Plan 9  Risk Management Plan 10  Security Plan 11  Sub-Contractor – Supplier

Plan 12  Lessons Learned Plan

7  Other Plans (if applicable) 1  Product Procurement Plan 2  Transition Plan 3  OCI Plan

Every Foxhole Prime project will have a Project Plan, or a TOMP, in place.

WHY? Because if Harry, the PM on the project, gets run over

by a big truck, Foxhole has a

responsibility to its customer to maintain

the project, and reduce the “down” time that a new PM

will have trying to get the project back up to

speed …

CMMI Process Area – Work Monitoring & Control

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Process Area 2 – Work Monitoring and Control

•  Purpose: Provide understanding of the ongoing work so that appropriate corrective action can be taken when the performance

deviates significantly from the plan.

•  Specific Goal 1: Monitor work against plan •  Specific Goal 2: Manage corrective action to closure

Work Monitoring & Control – Risk Log

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This document is maintained on a

regular basis within Foxhole’s Monthly Deep Dive Project

Status Report

CMMI Process Area – Service Delivery

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Process Area 3 – Service Delivery •  Purpose: Deliver service in accordance with service agreements.

•  Specific Goal 1: Establish service agreements •  Specific Goal 2: Prepare for Service Delivery

•  Specific Goal 3: Deliver service

Service Delivery – Major Deliverables by LifeCycle

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INITIATION PLANNING EXECUTION & CONTROL CLOSING

Signed Contract WBS Monthly Deep Dive Report

Customer Survey

Signed Subcontract – NDA, TA, Sub-K

Project Schedule Program Review Subcontractor Evaluation

Stakeholder-Communications Plan

Configuration Management Plan

Risk-Issues-Action Plan Customer Sign-Off of Deliverables

Staffing Plan Final PMP – Approval by Customer and Foxhole

Customer Survey Final Audit Report

Project Site Established on SP2010

Measurement & Analysis Plan

Lessons Learned Report

Draft PMP Security Plan Periodic Audit Report(s)

Project Kickoff Briefing Foxhole Training Plan Customer Project Status Reports

Client Kickoff Briefing Requirements Change Control Requests

Project Meeting Minutes

Facilities-Resource Plan Customer Approval of Contract Requirements

Sub-Contractor Mid-Contract Evaluations

Initial Contract Process Audit Report

This list highlights the deliverables required by Foxhole during each phase; these are in addition to any defined client deliverables.

CMMI Process Area – Requirements Management

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Process Area 4 – Requirements Management •  Purpose: Manage the requirements of the project’s products and

product components; identify inconsistencies between those requirements and the project’s plans and work products.

•  Specific Goal 1: Manage requirements

Requirements Management – Traceability Matrix

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Requirements Traceability Matrix – Baseline Tracking Log

Baseline Tracking Log

Requirements Traceability Matrix

How does Foxhole manage customer

requirements?

CMMI Process Area – Sub-Contractor Agreement Management

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Process Area 5 – Sub-Contractor Agreement Management •  Purpose: Manage the acquisition of products and services from

suppliers. •  Specific Goal 1: Establish supplier agreements •  Specific Goal 2: Satisfy supplier agreements

So “Process” makes Foxhole add quality partners to our projects … asking the right questions:

“What value does each partner bring to the table? … “What role will each play in the proposal process, and in the awarded contract ?” …

CMMI Process Area – Sub-Contractor Agreement Form

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•  Supplier – Sub-Contractor Expectations –  Strong Business Relationship between the Prime (Foxhole) and the Sub-Contractor ; Interactive Management Relations

between the companies ; Adherence to the Timeline of the Project Schedule ; Responsibility toward Cost Management –  The Highest Degree of Quality Performance ; The Attributes of a Project “Team Player” ; Timeliness of Deliveries ;

Cooperation in Meeting Mission Objectives ; Willingness to Go Above and Beyond when Needed to Meet Mission Objectives ; Raising Issues and Resolutions in a Timely Manner ; Presentation of the Foxhole Image – Upholding our Values and Supporting the Team

Sub-Contractor Agreement Form

Instructions: Identify a listing of potential sub-contractors to fill the requirement. Include Contact Information

Company Name Email Address Telephone

Instructions: Please describe the strengths and weaknesses of potential sub-contractors, including any Past Performance on a previous Foxhole Prime Project.

Company Strengths Weaknesses

CMMI Process Area – Process & Product Quality Assurance

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Process Area 6 – Process & Product Quality Assurance

•  Purpose: Provide staff and management with objective insight into processes and associated work products.

•  Specific Goal 1: Objectively evaluate processes and work products •  Specific Goal 2: Provide objective insight

Process is as much about Foxhole’s relationship with our contract customer, and how we are performing for them, as it is about Foxhole’s internal process performance as a company …

Process Quality Assurance measures Foxhole’s internally managed CMMI Level 2 Services and Level 3 Development

process areas for completeness against CMMI process requirements.

CMMI Process Area – Audit Process Steps

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PPQA reviews artifact

PPQA interviews project staff

PPQA completes checklist and identifies required corrective actions

PPQA provides feedback to project team and management

CMMI Process Area – Measurement & Analysis

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Process Area 7 – Measurement & Analysis

•  Purpose: Develop and sustain a measurement capability that is used to support management information needs.

•  Specific Goal 1: Align measurement and analysis activities

•  Specific Goal 2: Provide measurement results

This process area measures how Foxhole is performing internally on a Prime Contract

against Foxhole’s established performance standards or metrics

CMMI Process Area – Measurement & Analysis Metrics

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CMMI Process Area – Configuration Management

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Process Area 8 – Configuration Management

•  Purpose: Establish and maintain the integrity of work products using configuration identification, configuration control, configuration status

accounting, and configuration audits.

•  Specific Goal 1: Establish baselines •  Specific Goal 2: Track and control changes

•  Specific Goal 3: Establish integrity

All project documents are identified and stored on the designated project portal site, or, as may be

required, on a customer project site.

For all Prime contracts,

project artifacts are

documented, approved and baselined, and

changed as may be

necessary through a controlled

process effort.

ISO 9001:2008 and CMMI – Final Thoughts

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Foxhole’s goal is to mature our Level 2 CMMI Services and Level 3 CMMI Development Appraisals, which we believe better prepares

for our company’s growth into Large Business status, and also beats those competitors who do not have an everyday, working

process methodology. Currently, we are evaluating increasing our Services Appraisal to Level 3 status in 2018.

Thanks for being a part of our future.

Thank You

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•  Proceed to the Evaluation Section of this FormSite Presentation to Evaluate This Training Deck.

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CMMI Project Management Refresher Training · PDF fileClassiﬁcaon 2: Foxhole Technology Employees Only CMMI Project Management Refresher Training RMD 032 – Project Management Refresher

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