Fall — 2013 ELAPID SNAKES .......... 4 SIMPLE REMINDERS TO HELP DAILY OPERATIONS. 2 100% SCORES .......... 2-3 CMED focus ADDRESSING THE TRAINING NEEDS OF MECKLENBURG EMS AGENCY COMMUNICATIONS. I can’t give medical advice... Pre-Alerting calls…. Please remember to Pre-Alert calls when you have a Chief Complaint of 6, 9, 10, or 31. This procedure will continue indefinitely.. Please remember to use the caller type field in CAD to record how you received your call. 2013 CMED Training Schedule 10:00-14:00 unless otherwise noted. December 3 and 10 When you answer a call and the caller wants to just ask you a question or ask for medical advice, what do you say? The most common response we hear in QI is “I can’t give medical advice over the phone”. But, is that true? In reality we DO give medical advice over the telephone. We do it via protocol. Simply asking “Ok, tell me exactly what happened?” should normally work. But, the following are two lines we hear people use very successfully: Correct: “let me ask you a few questions so we can get you the right help” “let me get some information from you so we can determine the most appropriate care for you” Police notifications for Alarm Companies. When you receive an alarm from a alarm company and they also have a burglary alarm, please have the alarm company con- tact the Police Department. PD may ask for information we don’t have and they also use permit numbers we don’t have. “What we see depends mainly on what we look for.”
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Fall — 2013 ELAPID SNAKES .......... 4
SIMPLE REMINDERS TO
HELP DAILY OPERATIONS. 2
100% SCORES .......... 2-3 CMED
focus ADD R ESSI NG T H E T R AI N I NG N EED S OF M EC KL EN BU RG
EM S AG EN C Y CO M M UN IC A T IO N S.
I can’t give medical advice...
Pre-Alerting calls….
Please remember to Pre-Alert calls
when you have a Chief Complaint of
6, 9, 10, or 31. This procedure will
continue indefinitely..
Please remember to use the caller
type field in CAD to record how
you received your call.
2013 CMED Training Schedule
10:00-14:00 unless otherwise noted.
December 3 and 10 When you answer a call and the caller wants to just ask
you a question or ask for medical advice, what do you
say? The most common response we hear in QI is “I
can’t give medical advice over the phone”. But, is that
true? In reality we DO give medical advice over the
telephone. We do it via protocol. Simply asking “Ok,
tell me exactly what happened?” should normally
work. But, the following are two lines we hear people
use very successfully:
Correct:
“let me ask you a few questions so we can get you the right help”
“let me get some information from you so we can determine the