cmeadm

Cisco Unified Communications Manager Express System Administrator Guide

July 31, 2014

Cisco Systems, Inc.www.cisco.com

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Cisco Unified SCCP and SIP SRST System Administrator Guide (All Versions) 2008-2014 Cisco Systems, Inc. All rights reserved.

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C O N T E N T S

Preface i

Audience i-i

Conventions i-i

Obtaining Documentation and Submitting a Service Request i-ii

C H A P T E R 1 Cisco Unified CME Features Roadmap 1-1

C H A P T E R 2 Cisco Unified CME Overview 2-25

Contents 2-25

Information About Cisco Unified CME 2-25Cisco Unified CME Overview 2-26Licenses 2-27

Cisco Unified CME Permanent License 2-28Collaboration Professional Suite License 2-28Restrictions 2-28

PBX or Keyswitch Model 2-29PBX Model 2-29Keyswitch Model 2-29Hybrid Model 2-30

Call Details Records 2-31Cisco Unified CME on the Cisco 3200 Series 2-31

Restrictions for Cisco 3200 Series 2-32

Where to Go Next 2-32

Additional References 2-32Related Documents 2-32Related Websites 2-34MIBs 2-34Technical Assistance 2-34

Obtaining Documentation, Obtaining Support, and Security Guidelines 2-34

C H A P T E R 3 Before You Begin 3-35

Contents 3-35

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Prerequisites for Configuring Cisco Unified CME 3-35

Restrictions for Configuring Cisco Unified CME 3-36

Information About Planning Your Configuration 3-37System Design 3-37Toll Fraud Prevention 3-38Configuration Methods Summary 3-39

Voice Bundles 3-40Cisco Unified CME GUI 3-41Workflow 3-42

Configuring Cisco Unified CME: Workflow 3-42

How to Install Cisco Voice Services Hardware 3-45Prerequisites 3-45Installing Hardware 3-45

How to Install Cisco IOS Software 3-47Prerequisites 3-47Installing Cisco IOS Software 3-47

What to Do Next 3-48

How to Configure VLANs on a Cisco Switch 3-49Using Network Assistant to Configure a Cisco Catalyst Switch 3-49

Prerequisites 3-49What to Do Next 3-50

Using Cisco IOS Commands to Configure a Cisco Catalyst Switch 3-50Prerequisites 3-50What to Do Next 3-52

Configuring VLANs on an Internal Cisco Ethernet Switching Module 3-53Prerequisites 3-53What to Do Next 3-54

How to Configure Cisco Unified CME 3-54Using Cisco IOS Commands to Create or Modify the Configuration 3-54


Using Cisco Unified CME GUI to Modify or Maintain Configuration 3-55Prerequisites 3-55Restrictions 3-55

Feature Summary 3-56

Additional References 3-59Related Documents 3-59Technical Assistance 3-59

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C H A P T E R 4 Installing and Upgrading Cisco Unified CME Software 4-61

Contents 4-61

Prerequisites for Installing Cisco Unified CME Software 4-61

Information About Cisco Unified CME Software 4-62Basic Files 4-62GUI Files 4-62Phone Firmware Files 4-62XML Template 4-64Music-on-Hold (MOH) File 4-64Script Files 4-64Bundled TSP Archive 4-65File Naming Conventions 4-65

How to Install and Upgrade Cisco Unified CME Software 4-65Installing Cisco Unified CME Software 4-66

What to Do Next 4-67SCCP: Upgrading or Downgrading Phone Firmware Between Versions 4-67


SIP: Upgrading or Downgrading Phone Firmware Between Versions 4-69Prerequisites 4-70Restrictions 4-70Examples 4-72What to Do Next 4-73

SCCP: Converting Phone Firmware to SIP 4-73Prerequisites 4-73Examples 4-76What to Do Next 4-76

SIP: Converting Phone to SCCP 4-76Prerequisites 4-76Removing a SIP Configuration Profile 4-77Generating an SCCP XML Configuration File for Upgrading from SIP to SCCP 4-77Examples 4-79What to Do Next 4-80

SCCP: Verifying the Phone Firmware Version on an IP Phone 4-80Troubleshooting Tips 4-81


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C H A P T E R 5 Defining Network Parameters 5-83

Contents 5-83

Prerequisites for Defining Network Parameters 5-83

Restrictions for Defining Network Parameters 5-84

Information About Defining Network Parameters 5-84DHCP Service 5-85Network Time Protocol for the Cisco Unified CME Router 5-85Olson Timezones 5-85DTMF Relay 5-86SIP Register Support 5-87Out-of-Dialog REFER 5-87

How to Define Network Parameters 5-89Enabling Calls in Your VoIP Network 5-90

Restrictions 5-90Defining DHCP 5-92

Defining a Single DHCP IP Address Pool 5-92Defining a Separate DHCP IP Address Pool for Each DHCP Client 5-94Defining a DHCP Relay 5-96

Enabling Network Time Protocol on the Cisco Unified CME Router 5-98SCCP: Setting the Olson Timezone 5-100

Prerequisites 5-100SIP: Setting the Olson Timezone 5-103

Prerequisites 5-103Configuring DTMF Relay for H.323 Networks in Multisite Installations 5-106

What to Do Next 5-107Configuring SIP Trunk Support 5-107Verifying SIP Trunk Support Configuration 5-109Changing the TFTP Address on a DHCP Server 5-110

Prerequisites 5-110Restrictions 5-110

Enabling OOD-R 5-111Prerequisites 5-111Restrictions 5-111

Verifying OOD-R Configuration 5-113Troubleshooting OOD-R 5-114

Configuration Examples for Network Parameters 5-115NTP Server: Example 5-116DTMF Relay for H.323 Networks: Example 5-116OOD-R: Example 5-116

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Feature Information for Network Parameters 5-118

C H A P T E R 6 Configuring System-Level Parameters 6-119

Contents 6-119

Prerequisites for System-Level Parameters 6-119

Information About Configuring System-Level Parameters 6-120Bulk Registration Support for SIP Phones 6-120

Register Transaction 6-122Phone Status Update Transaction 6-123

DSCP 6-126Maximum Ephones in Cisco Unified CME 4.3 and Later Versions 6-126Network Time Protocol for SIP Phones 6-127Per-Phone Configuration Files 6-127

HFS Download Support for IP Phone Firmware and Configuration Files 6-128Redundant Cisco Unified CME Router 6-131Timeouts 6-132IPv6 Support in Cisco Unified CME SCCP Endpoints 6-132Support for IPv4-IPv6 (Dual-Stack) 6-133Media Flow Through and Flow Around 6-133Media Flow Around Support for SIP-SIP Trunk Calls 6-134Overlap Dialing Support for SIP and SCCP IP Phones 6-135Unsolicited Notify for Shared Line and Presence Events for Cisco Unified SIP IP Phones 6-135

Restrictions 6-136

How to Configure System-Level Parameters 6-136Configuring IP Phones in IPv4, IPv6, or Dual Stack Mode 6-137

Prerequisites 6-137Restrictions 6-137Examples 6-138

Configuring IPv6 Source Address for SCCP IP Phones 6-139Prerequisites 6-139Restrictions 6-139

Verifying IPv6 and Dual-Stack Configuration on Cisco Unified CME 6-141Configuring Bulk Registration 6-142

Prerequisites 6-142Examples 6-143

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SIP: Configuring Bulk Registration for SIP IP Phones 6-144Prerequisites 6-144Verifying Phone Registration Type and Status 6-145

SCCP: Setting Up Cisco Unified CME 6-146Restrictions 6-146Examples 6-149

SCCP: Setting Date and Time Parameters 6-149SCCP: Blocking Automatic Registration 6-150

Prerequisite 6-150SCCP: Defining Per-Phone Configuration Files and Alternate Location 6-152

Prerequisites 6-152Restrictions 6-152Examples 6-153What to Do Next 6-153

SCCP: Changing Defaults for Timeouts 6-154SCCP: Configuring a Redundant Router 6-155

Prerequisites 6-155SCCP: Configuring Overlap Dialing 6-157SIP: Setting Up Cisco Unified CME 6-159


SIP: Setting Date and Time Parameters 6-162Prerequisites 6-162

SIP: Setting Network Time Protocol 6-164Prerequisites 6-164

SIP: Enabling the HFS Download Service 6-165Prerequisites 6-165Restrictions 6-165Troubleshooting Tips 6-167

SIP: Configuring an HFS Home Path for Firmware Files 6-168Prerequisites 6-168Restrictions 6-168

SIP: Changing Session-Level Application for SIP Phones 6-169Prerequisites 6-169

SIP: Enabling Media Flow Mode on SIP Trunks 6-171Restrictions 6-171

SIP: Configuring Overlap Dialing 6-173

Configuration Examples for System-Level Parameters 6-174Bulk Registration Support for SIP Phones: Example 6-175IPv6 Support on Cisco Unified CME: Example 6-176

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System-Level Parameters: Example 6-178Blocking Automatic Registration: Example 6-179Enabling the HFS Download Service for Cisco Unified SIP IP Phone 7945: Example 6-180Configuring an HFS Home Path for Cisco Unified SIP IP Phone Firmware Files: Example 6-180Verifying the HFS File Bindings of Cisco Unified SIP IP Phone Configuration and Firmware Files: Example 6-181Redundant Router: Example 6-181Media Flow Around Mode for SIP Trunks: Example 6-182Overlap Dialing for SCCP IP Phones: Example 6-183Overlap Dialing for SIP IP Phones: Example 6-184



Feature Information for System-Level Parameters 6-186

C H A P T E R 7 Configuring Phones to Make Basic Calls 7-189

Contents 7-189

Prerequisites for Configuring Phones to Make Basic Calls 7-190

Restrictions for Configuring Phones to Make Basic Calls 7-190

Information About Configuring Phones to Make Basic Calls 7-190Phones in Cisco Unified CME 7-191

Cisco Unified 3905 SIP IP Phones 7-191Cisco Unified 6901 and 6911 SIP IP Phones 7-192Cisco Unified 6921, 6941, 6945, and 6961 SIP IP Phones 7-194Cisco Unified 8941 and 8945 SIP IP Phones 7-195Cisco Unified 6945, 8941, and 8945 SCCP IP Phones 7-197Cisco Unified DX650 Phones 7-198Cisco Unified 78XX Phones 7-199

Directory Numbers 7-199Single-Line 7-201Dual-Line 7-202Octo-Line 7-202SIP Shared-Line (Nonexclusive) 7-204Two Directory Numbers with One Telephone Number 7-204Dual-Number 7-206Shared Line (Exclusive) 7-207Mixed Shared Lines 7-208Overlaid 7-210

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Monitor Mode for Shared Lines 7-211Watch Mode for Phones 7-212PSTN FXO Trunk Lines 7-212Codecs for Cisco Unified CME Phones 7-213Analog Phones 7-215

Cisco ATAs in SCCP Mode 7-215FXS Ports in SCCP Mode 7-215FXS Ports in H.323 Mode 7-215Fax Support 7-216Cisco VG202, VG204, and VG224 Autoconfiguration 7-217

Secure IP Phone (IP-STE) Support 7-217Secure Communications Between STU, STE, and IP-STE 7-218SCCP Media Control for Secure Mode 7-218Secure Communication Between STE, STU, and IP-STE Across SIP Trunk 7-219

Remote Teleworker Phones 7-220Media Termination Point for Remote Phones 7-220G.729r8 Codec on Remote Phones 7-221

Busy Trigger and Channel Huntstop for SIP Phones 7-221Multiple Calls Per Line 7-222

Cisco Unified 8941 and 8945 SCCP IP Phones 7-222Cisco Unified 6921, 6941, 6945, 6961, 8941, and 8945 SIP IP Phones 7-222

Digit Collection on SIP Phones 7-223KPML Digit Collection 7-223SIP Dial Plans 7-223

Session Transport Protocol for SIP Phones 7-224Real-Time Transport Protocol Call Information Display Enhancement 7-224Ephone-Type Configuration 7-225Support for 7926G Wireless SCCP IP Phone 7-225KEM Support for Cisco Unified 8961, 9951, and 9971 SIP IP Phones 7-226

Key Mapping 7-227Call Control 7-227XML Updates 7-227Restrictions 7-228

Fast-Track Configuration Approach for Cisco Unified SIP IP Phones 7-228Restrictions 7-228

How to Configure Phones for a PBX System 7-229SCCP: Creating Directory Numbers 7-230


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What to Do Next 7-233SCCP: Configuring Ephone-Type Templates 7-233

Prerequisites 7-233Restrictions 7-233Ephone-Type Parameters for Supported Phone Types 7-235Examples 7-236

SCCP: Assigning Directory Numbers to Phones 7-236Prerequisites 7-236Restrictions 7-237Examples 7-240What to Do Next 7-240

SIP: Creating Directory Numbers 7-240Prerequisites 7-240Restrictions 7-240Examples 7-242

SIP: Assigning Directory Numbers to Phones 7-243Examples 7-245What to Do Next 7-245

SIP: Configuring Dial Plans 7-246Prerequisites 7-246Examples 7-248Troubleshooting Tips 7-249What to Do Next 7-249

SIP: Verifying Dial Plan Configuration 7-250SIP: Enabling KPML 7-251

Prerequisites 7-251Restrictions 7-251What to Do Next 7-252

SIP: Selecting Session-Transport Protocol for a Phone 7-253Prerequisites 7-253Restrictions 7-253What to Do Next 7-254

SIP: Disabling SIP Proxy Registration for a Directory Number 7-255Prerequisites 7-255Restrictions 7-255What to Do Next 7-256

Modifying the Global Codec 7-257Prerequisites 7-257Restrictions 7-257What to Do Next 7-258

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Configuring Codecs of Individual Phones for Calls Between Local Phones 7-259Prerequisites 7-259Restrictions 7-259What to Do Next 7-261

How to Configure Phones for a Key System 7-261SCCP: Creating Directory Numbers for a Simple Key System 7-261

Restrictions 7-261SCCP: Configuring Trunk Lines for a Key System 7-264

SCCP: Configuring a Simple Key System Phone Trunk Line Configuration 7-264SCCP: Configuring an Advanced Key System Phone Trunk Line Configuration 7-268

SCCP: Configuring Individual IP Phones for Key System 7-273Restrictions 7-273What to Do Next 7-274

How to Configure Cisco ATA, Analog Phone Support, Remote Phones, Cisco IP Communicator, and Secure IP Phone (IP-STE) 7-274

Configuring Cisco ATA Support 7-275Restrictions 7-275What to Do Next 7-277

Verifying Cisco ATA Support 7-277Troubleshooting Cisco ATA Support 7-277Using Call Pickup and Group Call Pickup with Cisco ATA 7-279Configuring Voice and T.38 Fax Relay on Cisco ATA-187 7-280


Auto-Configuration for Cisco VG202, VG204, and VG224 7-284Prerequisites 7-284Restrictions 7-284Examples 7-286What to Do Next 7-286

SCCP: Configuring Phones on SCCP Controlled Analog (FXS) Ports 7-287Prerequisites 7-287Restrictions 7-287What to Do Next 7-289

SCCP: Verifying Analog Phone Support 7-290a Remote Phone 7-290


SCCP: Verifying Remote Phones 7-292SCCP: Configuring Cisco IP Communicator Support 7-292

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Prerequisites 7-292SCCP: Verifying Cisco IP Communicator Support 7-293SCCP: Troubleshooting Cisco IP Communicator Support 7-294SCCP: Configuring Secure IP Phone (IP-STE) 7-295


SCCP: Configuring Phone Services XML File for Cisco Unified Wireless Phone 7926G 7-297Prerequisites 7-297

How to Configure Phones to Make Basic Call 7-299Configuring a Mixed Shared Line 7-299

Prerequisites 7-299Restrictions 7-299Troubleshooting Tips 7-301

SCCP: Configuring the Maximum Number of Calls 7-303Prerequisites 7-303

SIP: Configuring the Busy Trigger Limit 7-306Prerequisites 7-306Restrictions 7-306

SIP: Configuring KEMs 7-308Prerequisites 7-308

SIP: Provisioning Using the Fast-Track Configuration Approach 7-309Prerequisites 7-309Restrictions 7-309

New SIP Phone models validated for CME using Fast-track configuration 7-312

Configuration Examples for Making Basic Calls 7-314Configuring SCCP Phones for Making Basic Calls: Example 7-314Configuring SIP Phones for Making Basic Calls: Example 7-319Disabling a Bulk Registration for a SIP Phone: Example 7-321Configuring a Mixed Shared Line on a Second Common Directory Number: Example 7-322Cisco ATA: Example 7-322SCCP Analog Phone: Example 7-322Remote Teleworker Phones: Example 7-323Secure IP Phone (IP-STE): Example 7-324Configuring PhoneServices XML File for Cisco Unified Wireless Phone 7926G: Example 7-324Monitoring the Status of Key Expansion Modules: Example 7-324Monitoring and Maintaining Cisco Unified CME 7-326

Example: Fast-Track Configuration Approach 7-327


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Feature Information for Configuring Phones to Make Basic Calls 7-329

C H A P T E R 8 Creating Phone Configurations Using Extension Assigner 8-333

Contents 8-333

Prerequisites for Extension Assigner 8-333

Restrictions for Extension Assigner 8-334

Information About Extension Assigner 8-334Extension Assigner Overview 8-334

Procedures for System Administrators 8-334Procedures for Installation Technicians 8-337

Files Included in this Release 8-338Extension Assigner Synchronization 8-339

SCCP: How to Configure Extension Assigner 8-339Configuring Extension Assigner 8-340

Determining Which Extension Numbers to Assign to the New Phones and Plan Your Configuration 8-340Downloading the Tcl Script 8-340Configuring the Tcl Script 8-341Specifying the Extension for Accessing Extension Assigner Application 8-343Configuring Provision-Tags for the Extension Assigner Feature 8-345Configuring Temporary Extension Numbers for Phones That Use Extension Assigner 8-346Configuring Extension Numbers That Installation Technicians Can Assign to Phones 8-348Configuring Ephones with Temporary MAC Addresses 8-349Configuring the Router to Automatically Save Your Configuration 8-351Provide the Installation Technician with the Required Information 8-353

Configuring Extension Assigner Synchronization 8-353Configuring the XML Interface for the Secondary Backup Router 8-353Configuring Extension Assigner Synchronization on the Primary Router 8-354

Assigning Extension Numbers Onsite by Using Extension Assigner 8-355Assigning New Extension Numbers 8-355Unassigning an Extension Number 8-356Reassigning the Current Extension Number 8-356

Verifying Extension Assigner 8-357

Configuration Examples for Extension Assigner 8-358Extension Assigner: Example 8-359Extension Assigner Synchronization: Example 8-361

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Feature Information for Extension Assigner 8-363

C H A P T E R 9 Generating Configuration Files for Phones 9-365

Contents 9-365

Information About Configuration Files 9-365Configuration Files for Phones in Cisco Unified CME 9-365Per-Phone Configuration Files 9-366

How to Generate Configuration Files for Phones 9-367SCCP: Generating Configuration Files for SCCP Phones 9-367

Restrictions 9-367SCCP: Verifying Configuration Files for SCCP Phones 9-368SIP: Generating Configuration Profiles for SIP Phones 9-369

Prerequisites 9-369SIP: Verifying Configuration Profiles for SIP Phones 9-371



C H A P T E R 10 Resetting and Restarting Phones 10-375

Contents 10-375

Information About Resetting and Restarting Phones 10-375Differences between Resetting and Restarting IP Phones 10-375Cisco Unified CME TAPI Enhancement 10-376

How to Reset and Restart Phones 10-377SCCP: Using the reset Command 10-377

Prerequisites 10-377SCCP: Using the restart Command 10-378

Prerequisites 10-378SCCP: Resetting a Session Between a TAPI Application and an SCCP Phone 10-380

Prerequisites 10-380SIP: Using the reset Command 10-381

Prerequisites 10-381SIP: Using the restart Command 10-382

Prerequisites 10-382

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Verifying Basic Calling 10-383


Feature Information for Cisco Unified CME 7.0(1) New Features 10-385

C H A P T E R 11 Information About Localization 11-387

Contents 11-387

Information About Localization 11-388Localization Enhancements in Cisco Unified CME 11-388


System-Defined Locales 11-389Localization Support for Cisco Unified SIP IP Phones 11-389User-Defined Locales 11-390Localization Support for Phone Displays 11-391Multiple Locales 11-391Locale Installer for Cisco Unified SCCP IP Phones 11-392Locale Installer for Cisco Unified SIP IP Phones 11-392

SCCP: How to Configure Localization Support 11-393Installing System-Defined Locales for Cisco Unified IP Phone 6921, 6945, 7906, 7911, 7921, 7931, 7941, 7961, 7970, 7971, and Cisco IP Communicator 11-393


Installing User-Defined Locales 11-397Prerequisites 11-397Restrictions 11-397

Using the Locale Installer in Cisco Unified CME 7.0(1) and Later Versions 11-400Prerequisites 11-400Restrictions 11-400

Verifying User-Defined Locales 11-404Configuring Multiple Locales 11-404


Verifying Multiple Locales 11-407

SIP: How to Configure Localization Support 11-408Installing System-Defined Locales for Cisco Unified IP Phone 8961, 9951, and 9971 11-408


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Using the Locale Installer in Cisco Unified CME 9.0 and Later Versions 11-411Prerequisites 11-411Restrictions 11-411

Configuring Multiple Locales 11-415Prerequisites 11-415Restriction 11-415

Verifying Multiple Locales 11-418

Configuration Examples for Localization 11-418Multiple User and Network Locales: Example 11-419User-Defined Locales: Example 11-420Chinese as the User-Defined Locale: Example 11-421Swedish as the System-Defined Locale: Example 11-421SCCP: Locale Installer: Examples 11-422

System-Defined Locale is the Default Applied to All Phones 11-422User-Defined Locale is Default Language to be Applied to All Phones 11-423Configuring a Locale on a Non-default Locale Index 11-424

SIP: Multiple User and Network Locales: Example 11-425SIP: Locale Installer: Example 11-426



Feature Information for Localization Support 11-428

C H A P T E R 12 Configuring Dialing Plans 12-429

Contents 12-429

Information About Dialing Plans 12-429Phone Number Plan 12-430Dial-Plan Patterns 12-431Direct Inward Dialing Trunk Lines 12-432Voice Translation Rules and Profiles 12-432Secondary Dial Tone 12-432E.164 Enhancements 12-433

Phone Registration with Leading + E164 Number 12-433Callback and Calling Number Display 12-436

How to Configure Dialing Plans 12-437SCCP: Configuring Dial-Plan Patterns 12-437SIP: Configuring Dial-Plan Patterns 12-438


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Verifying Dial-Plan Patterns 12-440Defining Voice Translation Rules in Cisco CME 3.2 and Later Versions 12-441


SCCP: Applying Voice Translation Rules in Cisco CME 3.2 and Later Versions 12-443Prerequisites 12-443What to Do Next 12-444

SCCP: Applying Translation Rules Before Cisco CME 3.2 12-444Prerequisites 12-444What to Do Next 12-445

SIP: Applying Voice Translation Rules in Cisco Unified CME 4.1 and Later 12-446Prerequisites 12-446What to Do Next 12-447

SIP: Applying Voice Translation Rules before Cisco Unified CME 4.1 12-447Prerequisites 12-447SUMMARY STEPS 12-447What to Do Next 12-448

Verifying Voice Translation Rules and Profiles 12-448Activating a Secondary Dial Tone 12-449

Prerequisite 12-449Defining Translation Rules for Callback-Number 12-450

Prerequisites 12-450What to Do Next 12-452Examples 12-453

Configuration Examples for Dialing Plan Features 12-453Secondary Dial Tone: Example 12-453Voice Translation Rules: Example 12-454


Feature Information for Dialing Plan Features 12-457

C H A P T E R 13 Configuring Transcoding Resources 13-459

Contents 13-459

Prerequisites for Configuring Transcoding Resources 13-459

Restrictions for Configuring Transcoding Resources 13-460

Information About Transcoding Resources 13-460Transcoding Support 13-460Transcoding When a Remote Phone Uses G.729r8 13-463

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Secure DSP Farm Transcoding 13-464

How to Configure Transcoding Resources 13-464Determining DSP Resource Requirements for Transcoding 13-465Provisioning Network Modules or PVDMs for Transcoding 13-465

What to Do Next 13-466Configuring DSP Farms for NM-HDs and NM-HDV2s 13-466

What to Do Next 13-471Configuring DSP Farms for NM-HDVs 13-471Configuring the Cisco Unified CME Router to Act as the DSP Farm Host 13-473

Determining the Maximum Number of Transcoder Sessions 13-473Setting the Cisco Unified CME Router to Receive IP Phone Messages 13-473Configuring the Cisco Unified CME Router to Host a Secure DSP Farm 13-476

Modifying DSP Farms for NM-HDVs After Upgrading Cisco IOS Software 13-476Prerequisites 13-476

Modifying the Number of Transcoding Sessions for NM-HDVs 13-477Tuning DSP-Farm Performance on an NM-HDV 13-478Verifying DSP Farm Operation 13-479Registering the DSP Farm with Cisco Unified CME 4.2 or a Later Version in Secure Mode 13-483

Obtaining a Digital Certificate from a CA Server 13-483Copying the CA Root Certificate of the DSP Farm Router to the Cisco Unified CME Router 13-489Copying the CA Root Certificate of the Cisco Unified CME Router to the DSP farm Router 13-490Configuring Cisco Unified CME to Allow the DSP Farm to Register 13-490Verifying DSP Farm Registration with Cisco Unified CME 13-492

Configuration Examples for Transcoding Resources 13-493DSP Farms for NM-HDVs: Example 13-493DSP Farms for NM-HDs and NM-HDV2s: Example 13-493Cisco Unified CME Router as the DSP Farm Host: Example 13-494

Where to go Next 13-494


Feature Information for Transcoding Resources 13-496

C H A P T E R 14 Configuring Video Transcoding 14-497

Finding Feature Information 14-497

Contents 14-497

Prerequisites for Configuring Video Transcoding 14-497Platforms 14-497Software 14-498

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Information About Video Transcoding 14-499Supported Protocols 14-499Supported Video 14-499Video Terminology 14-500Overview of Point-to-Point Video Transcoding 14-501DSP Farm Profiles 14-501Calculating DSP Requirements 14-501

How to Configure Video Transcoding on Cisco ISR G2 14-502Configuring DSP Farm Resources on the Router 14-502Configuring a Cisco Unified CME Router to Use Registered DSP Resources 14-505Configuring Video Transcoding on the PVDM3 DSPs 14-506

Configuration Example for Video Transcoding 14-507Configuring Video Transcoding on Cisco Unified CME: Example 14-508Configuring Video Transcoding when the DSP Farm and Cisco Unified CME are on Different Routers: Example 14-508

Additional References 14-509Related Documents 14-509Standards 14-510MIBs 14-510RFCs 14-510Technical Assistance 14-511

Feature Information for Video Transcoding 14-511

C H A P T E R 15 Configuring Toll Fraud Prevention 15-513


Contents 15-513

Prerequisites for Configuring Toll Fraud Prevention 15-513

Information About Toll Fraud Prevention 15-514IP Address Trusted Authentication 15-514Direct Inward Dial for Incoming ISDN Calls 15-515Disconnecting ISDN Calls With no Matching Dial-peer 15-515Blocking Two-stage Dialing Service on Analog and Digital FXO Ports 15-515

How to Configure Toll Fraud Prevention 15-516Configuring IP Address Trusted Authentication for Incoming VoIP Calls 15-516


Adding Valid IP Addresses For Incoming VoIP Calls 15-518Prerequisites 15-518

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Examples 15-519Configuring Direct Inward Dial for Incoming ISDN Calls 15-520

Restrictions 15-520Examples 15-521

Blocking Secondary Dialtone on Analog and Digital FXO Ports 15-522Examples 15-523

Troubleshooting Tips for Toll Fraud Prevention 15-524


Feature Information for Toll Fraud Prevention 15-527

C H A P T E R 16 Enabling the GUI 16-529

Contents 16-529

Prerequisites for Enabling the GUI 16-529

Restrictions for Enabling the GUI 16-530

Information About Enabling the GUI 16-530Cisco Unified CME GUI Support 16-530AAA Authentication 16-531

How to Enable the GUI 16-531Enabling the HTTP Server 16-531Enabling GUI Access for the System Administrator 16-533Accessing the Cisco Unified CME GUI 16-535

Restrictions 16-535Creating a Customized XML File for Customer Administrator GUI 16-536Enabling GUI Access for Customer Administrators 16-537

Prerequisites 16-537Using the Cisco Unified CME GUI to Define a Customer Administrator Account 16-537Using Cisco IOS Software Commands to Define a Customer Administrator Account 16-538

Enabling GUI Access for Phone Users 16-539Prerequisites 16-539Using the Cisco Unified CME GUI to Define a Phone User Account 16-539Using Cisco IOS Software Commands to Define a Phone User Account 16-540

Troubleshooting the Cisco Unified CME GUI 16-541

Configuration Examples for Enabling the GUI 16-541HTTP and Account Configuration: Example 16-541

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XML Configuration File Template: Example 16-541XML Configuration File: Example 16-542


Feature Information for Enabling the GUI 16-545

C H A P T E R 17 Integrating Voice Mail 17-547

Contents 17-547


Information About Voice-Mail Integration 17-549Cisco Unity Connection Integration 17-549Cisco Unity Express Integration 17-549Cisco Unity Integration 17-550DTMF Integration for Legacy Voice-Mail Applications 17-550Mailbox Selection Policy 17-550RFC 2833 DTMF MTP Passthrough 17-551MWI Line Selection 17-551AMWI 17-551SIP MWI Prefix Specification 17-552SIP MWI - QSIG Translation 17-552VMWI 17-553Transfer to Voice Mail 17-554Live Record 17-554Cisco Unity Express AXL Enhancement 17-555

How to Configure Voice-Mail Integration 17-555SCCP: Configuring a Voice Mailbox Pilot Number 17-555


SCCP: Configuring a Mailbox Selection Policy 17-556SCCP: Setting a Mailbox Selection Policy for Cisco Unity Express or a PBX Voice-Mail Number 17-557SCCP: Setting Mailbox Selection Policy for Cisco Unity 17-558

Transfer to Voice Mail 17-560Prerequisites 17-560Restrictions 17-560Example 17-562What to Do Next 17-562

SCCP: Configuring Live Record 17-563

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Prerequisites 17-563Restrictions 17-563Example 17-565

SIP: Configuring a Voice Mailbox Pilot Number 17-566Prerequisites 17-566What to Do Next 17-568

Enabling DTMF Integration 17-568Enabling DTMF Integration for Analog Voice-Mail Applications 17-568Enabling DTMF Integration Using RFC 2833 17-570Enabling DTMF Integration Using SIP NOTIFY 17-573

SCCP: Configuring a Phone for MWI Outcall 17-575Prerequisites 17-575Restrictions 17-575

SIP: Enabling MWI at the System-Level 17-577Prerequisites 17-577

SIP: Configuring a Directory Number for MWI 17-578SIP: Defining Pilot Call Back Number for MWI Outcall 17-578SIP: Configuring a Directory Number for MWI NOTIFY 17-579

Enabling SIP MWI Prefix Specification 17-581Prerequisites 17-581

SIP: Configuring VMWI 17-582Prerequisites 17-582

Verifying Voice-Mail Integration 17-584

Configuration Examples for Voice-Mail Integration 17-584Mailbox Selection Policy for SCCP Phones: Example 17-585Voice Mailbox for SIP Phones: Example 17-585DTMF Integration Using RFC 2833: Example 17-585DTMF Integration Using SIP Notify: Example 17-585DTMF Integration for Legacy Voice-Mail Applications: Example 17-586SCCP Phone Line for MWI: Example 17-586SIP MWI Prefix Specification: Example 17-587SIP Directory Number for MWI Outcall: Example 17-587SIP Directory Number for MWI Unsolicited Notify: Example 17-587SIP Directory Number for MWI Subscribe/NOTIFY: Example 17-587


Feature Information for Voice-Mail Integration 17-589

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C H A P T E R 18 Configuring Security 18-591

Contents 18-591

Prerequisites for Security 18-592

Restrictions for Security 18-592

Information About Security 18-593Phone Authentication Overview 18-593

Phone Authentication 18-595File Authentication 18-595Signaling Authentication 18-595

Public Key Infrastructure 18-595Phone Authentication Components 18-596Phone Authentication Process 18-599Startup Messages 18-600Configuration File Maintenance 18-600CTL File Maintenance 18-600CTL Client and Provider 18-601Manually Importing MIC Root Certificate 18-601Feature Design of Media Encryption 18-601Secure Cisco Unified CME 18-602Secure Supplementary Services 18-603Secure SIP Trunk Support on Cisco Unified CME 18-603

Restrictions 18-604Secure Cisco Unified CME in an H.450 Environment 18-604Secure Cisco Unified CME in a Non H.450 Environment 18-604

Secure Transcoding for Remote Phones with DSP Farm Transcoding Configured 18-606Secure Cisco Unified CME with Cisco Unity Express 18-606Secure Cisco Unified CME with Cisco Unity 18-607HTTPS Provisioning For Cisco Unified IP Phones 18-607

HTTPS support for an External Server 18-607HTTPS Support in Cisco Unified CME 18-607

How to Configure Security 18-608Configuring the Cisco IOS Certification Authority 18-608

Examples 18-612Obtaining Certificates for Server Functions 18-612

Examples 18-614Configuring Telephony-Service Security Parameters 18-615

Verifying Telephony-Service Security Parameters 18-617Configuring the CTL Client 18-618

Configuring the CTL Client on a Cisco Unified CME Router 18-618

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Configuring the CTL Client on a Router That is Not a Cisco Unified CME Router 18-620Configuring the CAPF Server 18-623Configuring Ephone Security Parameters 18-626

Prerequisites 18-626Verifying Ephone Security Parameters 18-630

What to Do Next 18-630Configuring the CTL Provider 18-630

Verifying the CTL Provider 18-632What to Do Next 18-632

Configuring the Registration Authority 18-633What to Do Next 18-635

Entering the Authentication String on the Phone 18-636Prerequisites 18-636Restrictions 18-636What to Do Next 18-637

Manually Importing the MIC Root Certificate 18-637Prerequisites 18-637What to Do Next 18-640

Configuring Media Encryption (SRTP) in Cisco Unified CME 18-640Prerequisites 18-640Restrictions 18-640

What to Do Next 18-642Configuring Cisco Unified CME SRTP Fallback for H.323 Dial Peers 18-643Configuring Cisco Unity for Secure Cisco Unified CME Operation 18-644

Prerequisites 18-644Configuring Integration Between Cisco Unified CME and Cisco Unity 18-644Importing the Cisco Unity Root Certificate to Cisco Unified CME 18-645Configuring Cisco Unity Ports for Secure Registration 18-647

HTTPS Provisioning for Cisco Unified IP Phones 18-647Prerequisites 18-647

Configuration Examples for Security 18-653Cisco IOS CA: Example 18-653Manually Importing MIC Root Certificate on the Cisco Unified CME Router: Example 18-654Telephony-Service Security Parameters: Example 18-656CTL Client Running on Cisco Unified CME Router: Example 18-656Secure Cisco Unified CME: Example 18-660Configuring HTTPS Support for Cisco Unified CME: Example 18-667


Additional References 18-669

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Related Documents 18-669Technical Assistance 18-669

Feature Information for Security 18-670

C H A P T E R 19 Configuring Video Conferences 19-671


Contents 19-671

Prerequisites for Configuring Video Conferences 19-671Platforms 19-671Software 19-672

Information About Video Conferences 19-673Supported Protocols 19-673Supported Video 19-673Supported Telephony Features 19-674Video Terminology 19-674Overview on Video Conferences 19-675

Display View 19-676Homogeneous Video Conferences 19-676Heterogeneous Video Conferences 19-677Guaranteed Audio 19-678Homogeneous vs. Heterogeneous vs. Guaranteed-Audio Conferences 19-678

DSP Farm Profiles 19-679Calculating DSP Requirements 19-680

Important Considerations 19-680

How to Configure Video Conferences 19-680Configuring DSP Farm Resources for Video Conferences 19-680


Configuration Examples for Configuring Video Conferences 19-682Configuring Homogeneous Conference: Example 19-683Configuring Heterogeneous Conference: Example 19-683Configuring a Guaranteed-Audio: Example 19-684Configuring Video Conferences on Cisco Unified CME: Example 19-684Configuring Video Conferences on a Cisco Unified Communications Manager: Example 19-686

Provisioning a Video Conference Bridge on Cisco Unified Communications Manager 19-686Provisioning a Video DSP Farm Profile on Gateway 19-687

Troubleshooting Video Conferencing 19-687Collecting Debug Information 19-687Problems with the Video Conference not Displaying 19-690Phone cannot Join the Conference 19-691

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Unable to Register a Profile 19-691No Line Available 19-691


Feature Information for Video Conferencing 19-693

C H A P T E R 20 Configuring Voice and Video Hardware Conferencing 20-695

Contents 20-695

Information About Voice and Video Hardware Conferencing 20-696Hardware Conferencing for Cisco Unified SIP IP Phones 20-696Voice Hardware Conferencing 20-696Video Hardware Conferencing 20-697Meet-Me Hardware Conferencing 20-697Ad-Hoc Hardware Conferencing 20-698Conference List 20-699Remove Last Conference Participant 20-699Supplementary Services Interaction 20-699

How to Configure Voice and Video Hardware Conferencing 20-700SIP: Configuring Hardware Conferencing 20-700



Feature Information for Voice and Video Hardware Conferencing 20-707

C H A P T E R 21 Configuring Directory Services 21-709

Contents 21-709

Information About Directory Services 21-709Local Directory 21-710External Directory 21-710Called-Name Display 21-710Directory Search 21-710

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How to Configure Directory Services 21-711Configuring Local Directory Service 21-711SCCP: Defining a Name for a Directory Number 21-712


SCCP: Adding an Entry to a Local Directory 21-713Restrictions 21-713

SCCP: Configuring External Directory Service 21-714Prerequisites 21-715Restrictions 21-715

Called-Name Display 21-717Prerequisites 21-717Restrictions 21-717

Verifying Called-Name Display 21-718SIP: Defining a Name for a Directory Number 21-719

Prerequisites 21-719SIP: Configuring External Directory Service 21-720


Verifying Directory Services 21-721

Configuration Examples for Directory Services 21-722Local Directory 21-722Called-Name Display 21-723

First Ephone-dn in the Overlay Set: Example 21-723Directory Name for an Overlaid Ephone-dn Set: Example 21-723Directory Name for a Hunt Group with Overlaid Ephone-dns: Example 21-724Directory Name for Non-Overlaid Ephone-dns: Example 21-725Ephone-dn Name for Overlaid Ephone-dns: Example 21-726


Feature Information for Directory Services 21-728

C H A P T E R 22 Configuring Do Not Disturb 22-729

Contents 22-729

Information About Do Not Disturb 22-729SCCP: Do Not Disturb 22-729SIP: Do Not Disturb 22-730

How to Configure Do Not Disturb 22-731

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SCCP: Blocking Do Not Disturb 22-731Prerequisites 22-731Restrictions 22-731Examples 22-732

SCCP: Verifying Do Not Disturb 22-733SIP: Configuring Do Not Disturb 22-733




Feature Information for Do Not Disturb 22-737

C H A P T E R 23 Configuring Enhanced 911 Services 23-739

Contents 23-739

Prerequisites for Enhanced 911 Services 23-739

Restrictions for Enhanced 911 Services 23-740

Information About Enhanced 911 Services 23-740Overview of Enhanced 911 Services 23-741Call Processing for E911 Services 23-743Precautions for Mobile Phones 23-746Planning Your Implementation of Enhanced 911 Services 23-747Interactions with Existing Cisco Unified CME Features 23-749

Multiple Usages of an ELIN 23-749Number Translation 23-749Call Transfer 23-750Call Forward 23-750Call Blocking Features 23-750Call Waiting 23-750Three-Way Conference 23-750Dial-Peer Rotary 23-751Dial Plan Patterns 23-751Caller ID Blocking 23-751Shared Line 23-751

How to Configure Enhanced 911 Services 23-752Configuring the Emergency Response Location 23-752


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Configuring Locations under Emergency Response Zones 23-754Prerequisites 23-754

Configuring Outgoing Dial Peers for Enhanced 911 Services 23-755Configuring Dial Peers for Emergency Calls 23-755Configuring Dial Peers for Emergency Response Zones 23-756

Configuring a Dial Peer for Callbacks from the PSAP 23-757Assigning ERLs to Phones 23-759

Prerequisites 23-759Assigning an ERL to a Phones IP Subnet 23-759Assigning an ERL to a SIP Phone 23-760Assigning an ERL to a SCCP Phone 23-761Assigning an ERL to a Dial Peer 23-762

Configuring Customized Settings 23-763Using the Address Command for Two ELINS 23-765Enabling Call Detail Records 23-765

Output from a RADIUS Accounting Server 23-765Output from a Syslog Server 23-766Output from the show call history voice Command 23-766

Verifying E911 Configuration 23-766Troubleshooting Enhanced 911 Services 23-768Error Messages 23-768

Configuration Examples for Enhanced 911 Services 23-768Enhanced E911 Services with Cisco Unified CME 4.2: Example 23-768Enhanced E911 Services with Cisco Unified CME 4.1 in SRST Fallback Mode: Example 23-770


Feature Information for Enhanced 911 Services 23-778

C H A P T E R 24 Configuring Extension Mobility 24-779

Contents 24-779

Prerequisites for Configuring Extension Mobility 24-779

Restrictions 24-780

Information About Configuring Extension Mobility 24-780Extension Mobility 24-780Personal Speed Dials on an Extension Mobility Phone 24-781Cisco Unified CME Extension Mobility Enhancements 24-781Privacy on an Extension Mobility Phone 24-782Extension Mobility for SIP Phones Enhancement 24-783

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MIB Support for Extension Mobility in Cisco Unified SCCP IP Phones 24-783

How to Enable Extension Mobility 24-785Configuring Cisco Unified CME for Extension Mobility 24-785


Configuring a Logout Profile for an IP Phone 24-788Prerequisites 24-788Restrictions 24-788

Enabling an IP Phone for Extension Mobility 24-791Prerequisites 24-791Restrictions 24-791

Configuring Extension Mobility for SIP Phones 24-793Prerequisites 24-793

Enabling SIP Phones for Extension Mobility 24-796Prerequisites 24-796

Configuring a User Profile 24-797Prerequisites 24-797Restrictions 24-798

Configuration Examples for Extension Mobility 24-800Configuring Extension Mobility for Use with SIP Phones: Example 24-800Configuring SIP Phones for Use with Extension Mobility: Example 24-801Logout Profile: Example 24-801Enabling an IP Phone for Extension Mobility: Example 24-802User Profile: Example 24-802



Feature Information for Extension Mobility 24-805

C H A P T E R 25 Configuring Fax Relay 25-807

Contents 25-807

Prerequisites for Fax Relay 25-807

Restrictions for Fax Relay 25-808

Information About Fax Relay 25-808Fax Relay and Equipment 25-808

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Feature Design of Cisco Fax Relay 25-809Supported Gateways, Modules, and Voice Interface Cards for Fax Relay 25-810

How to Configure Fax Relay 25-810SCCP: Configuring Fax Relay 25-810Verifying and Troubleshooting Fax Relay Configuration 25-811

Configuration Examples for Fax Relay 25-812Fax Relay: Example 25-812


Feature Information for Fax Relay 25-814

C H A P T E R 26 Configuring Feature Access Codes 26-815

Contents 26-815

Information About Feature Access Codes 26-815Feature Access Codes 26-815

How to Configure Feature Access Codes 26-816Feature Access Codes 26-817Verifying Feature Access Codes 26-818

Configuration Examples for Feature Access Codes 26-819FAC: Example 26-819


Feature Information for Feature Access Codes 26-821

C H A P T E R 27 Configuring Forced Authorization Code (FAC) 27-823

Contents 27-823

Information About Forced Authorization Code 27-823Forced Authorization Code Overview 27-823

How to Configure Forced Authorization Code 27-829Enabling Forced Authorization Code (FAC) on LPCOR Groups 27-829


Defining Parameters for Authorization Package 27-832

Configuration Examples for Forced Authorization Code 27-834

Additional References 27-835

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Related Documents 27-835Technical Assistance 27-835

Feature Information for Forced Authorization Code 27-836

C H A P T E R 28 Configuring Headset Auto-Answer 28-837

Contents 28-837

Information About Headset Auto-Answer 28-837Auto-Answering Calls Using a Headset 28-838Difference Between a Line and a Button 28-838

How to Configure Headset Auto-Answer 28-840Headset Auto-Answer 28-840Verifying Headset Auto-Answer 28-841

Configuration Examples for Headset Auto-answer 28-841


Feature Information for Headset Auto-Answer 28-843

C H A P T E R 29 Configuring Intercom Lines 29-845

Contents 29-845

Information About Intercom Lines 29-845Intercom Auto-Answer Lines 29-846Whisper Intercom 29-847SIP Intercom 29-848

Extension Number 29-849

How to Configure Intercom Lines 29-849SCCP: Configuring an Intercom Auto-Answer Line 29-849

Restrictions 29-849SCCP: Configuring Whisper Intercom 29-851


SIP: Configuring an Intercom Auto-Answer Line 29-853Prerequisites 29-853Restrictions 29-853

SIP: Configuring Intercom Support 29-855Prerequisites 29-855Restrictions 29-855

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Configuration Examples for Intercom Lines 29-857Intercom Lines: Example 29-857Configuring SIP Intercom Support: Example 29-857



Feature Information for Intercom Lines 29-859

C H A P T E R 30 Configuring Loopback Call Routing 30-861

Contents 30-861

Information About Loopback Call Routing 30-861Loopback Call Routing 30-861

How to Configure Loopback Call Routing 30-862Loopback Call Routing 30-862

Restrictions 30-862Verifying Loopback Call Routing 30-866

Configuration Examples for Loopback Call Routing 30-866Enabling Loopback Call Routing: Example 30-866


Feature Information for Loopback Call Routing 30-868

C H A P T E R 31 Configuring MLPP 31-869


Contents 31-869

Prerequisites for MLPP 31-869

Information About MLPP 31-870Precedence 31-870

Basic Precedence Call Setup 31-871Preemption 31-871

Basic Preemption Call 31-872DSN Dialing Format 31-873

Service Digit 31-873Route Code 31-874Dialing Example 31-874

MLPP Service Domains 31-875

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MLPP Indication 31-876MLPP Announcements 31-877Automatic Call Diversion (Attendant Console) 31-878

How to Configure MLPP 31-879Enabling MLPP Service Globally in Cisco Unified CME 31-879


Enabling MLPP Service on SCCP Phones 31-881Prerequisites 31-881Restrictions 31-881Examples 31-884

Enabling MLPP Service on Analog FXS Ports 31-885Prerequisites 31-885Examples 31-887

Configuring an MLPP Service Domain for Outbound Dial Peers 31-887Examples 31-888

Configuring MLPP Options 31-888Examples 31-891

Troubleshooting MLPP Service 31-892


Feature Information for MLPP 31-894

C H A P T E R 32 Configuring Music on Hold 32-895

Contents 32-895

Prerequisites for Music on Hold 32-895

Restrictions for Music on Hold 32-895

Information About Music on Hold 32-896Music on Hold Summary 32-896Music on Hold 32-897Music on Hold from a Live Feed 32-897Multicast MOH 32-898Music on Hold for SIP Phones 32-898Music On Hold Enhancement 32-899

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Caching MOH Files for Enhanced System Performance 32-899

How to Configure Music on Hold 32-900Configuring Music on Hold from an Audio File 32-900


Examples 32-903Configuring Music on Hold from a Live Feed 32-903


Configuring Music on Hold Groups to Support Different Media Sources 32-909Prerequisites 32-909Restrictions 32-909Examples 32-912

Assigning a MOH Group to a Directory Number 32-913Prerequisites 32-913Restrictions 32-913Examples 32-914

Assigning a MOH Group to all Internal Calls (SCCP Only) 32-915Prerequisites 32-915Restrictions 32-915Examples 32-916

Configuring Buffer Size for MOH Files 32-916Prerequisites 32-916Restrictions 32-916Examples 32-917

Verifying MOH File Caching 32-918Verifying Music on Hold Group Configuration 32-919


Feature Information for Music on Hold 32-922

C H A P T E R 33 Configuring Paging 33-923

Contents 33-923

Restrictions for Paging 33-923

Information About Paging 33-923Audio Paging 33-924Paging Group Support for Cisco Unified SIP IP Phones 33-926

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How to Configure Paging 33-927SCCP: Configuring a Simple Paging Group 33-927

Restrictions 33-927SCCP: Configuring a Combined Paging Group 33-929

Prerequisites 33-929SIP: Configuring Paging Group Support 33-932


Verifying Paging 33-936

Configuration Examples for Paging 33-936Example: Simple Paging Group 33-936Example: Combined Paging Groups 33-937Example: Configuring a Combined Paging Group of Cisco Unified SIP IP Phones and Cisco Unified SCCP IP Phones 33-938



Feature Information for Paging 33-943

C H A P T E R 34 Configuring Presence Service 34-945

Contents 34-945

Prerequisites for Presence Service 34-945

Restrictions for Presence Service 34-945

Information About Presence Service 34-946Presence Service 34-946BLF Monitoring of Ephone-DNs with DnD, Call Park, Paging, and Conferencing 34-948Device-Based BLF Monitoring 34-949Phone User Interface for BLF-Speed-Dial 34-950

How to Configure Presence Service 34-950Enabling Presence for Internal Lines 34-951

Restrictions 34-951Enabling a Directory Number to be Watched 34-952

Restrictions 34-952BLF Monitoring for Speed-Dials and Call Lists 34-954


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What to Do Next 34-956SIP: Enabling BLF Monitoring for Speed-Dials and Call Lists 34-957


Enabling BLF-Speed-Dial Menu 34-959Prerequisites 34-959Restrictions 34-959

Configuring Presence to Watch External Lines 34-960Prerequisites 34-960

Verifying Presence Configuration 34-962Troubleshooting Presence 34-963

Configuration Examples for Presence 34-965Presence in Cisco Unified CME: Example 34-965


Feature Information for Presence Service 34-970

C H A P T E R 35 Configuring Ring Tones 35-971

Contents 35-971

Information About Ring Tones 35-971Distinctive Ringing 35-972Customized Ring Tones 35-972On-Hold Indicator 35-972

How to Configure Ring Tones 35-973Distinctive Ringing 35-973

Prerequisites 35-973Customized Ring Tones 35-974

Prerequisites 35-974On-Hold Indicator 35-976SIP: Enabling Distinctive Ringing 35-977


Configuration Examples for Ring Tones 35-978Distinctive Ringing for Internal Calls: Example 35-978On-Hold Indicator: Example 35-978

Additional References 35-979Related Documents 35-979

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Technical Assistance 35-979

Feature Information for Ring Tones 35-980

C H A P T E R 36 Configuring Single Number Reach (SNR) 36-981

Contents 36-981

Information About Single Number Reach 36-981Single Number Reach: Overview 36-982SNR Enhancements 36-983

Hardware Conference 36-983Call Park, Call Pickup, and Call Retrieval 36-983Answer Too Soon Timer 36-983SNR Phone Stops Ringing After Mobile Phone Answers 36-983

Single Number Reach for Cisco Unified SIP IP Phones 36-984Virtual SNR DN for Cisco Unified SCCP IP Phones 36-985

How to Configure Single Number Reach 36-985SCCP: Configuring Single Number Reach 36-986


SCCP: Configuring Single Number Reach Enhancements 36-990Prerequisites 36-990Restrictions 36-990Examples 36-992

SIP: Configuring Single Number Reach 36-993Prerequisites 36-993Restrictions 36-993

SCCP: Configuring a Virtual SNR DN 36-996Prerequisites 36-997Restrictions 36-997


Feature Information for Single Number Reach 36-1000

C H A P T E R 37 Customizing Soft Keys 37-1001

Contents 37-1001

Information About Soft Keys 37-1001Soft Keys on IP Phones 37-1002Account Code Entry 37-1003

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Hookflash Soft Key 37-1004Feature Blocking 37-1004Feature Policy Soft Key Control 37-1005Immediate Divert for SIP IP Phones 37-1005Programmable Line Keys (PLK) 37-1006

How to Customize Soft Keys 37-1013SCCP: Modifying Soft-Key Display 37-1013


SIP: Modifying Soft-Key Display 37-1017Prerequisites 37-1017Restrictions 37-1017What to Do Next 37-1019

Verifying Soft-Key Configuration 37-1019Enabling Flash Soft Key 37-1020

Restrictions 37-1020Verifying Flash Soft-Key Configuration 37-1021Configuring Feature Blocking 37-1022

Prerequisites 37-1022Verifying Feature Blocking 37-1024SIP: Configuring Immediate Divert (iDivert) Soft Key 37-1024

Restrictions 37-1024SCCP: Configuring Service URL Button on a Line Key 37-1026SIP: Configuring Service URL Button For Voice Hunt Gropus On A Phone Line Key 37-1028SCCP: Configuring Feature Buttons on a Line Key 37-1029

Restrictions 37-1029SIP: Configuring Feature Buttons on a Line Key 37-1032

Configuration Examples for Soft Keys 37-1033Modifying Soft-Key Display: Example 37-1034Modifying the HLog Soft Key for Ephone Hunt Groups: Example 37-1034Enabling Flash Soft Key for PSTN Calls: Example 37-1034Park and Transfer Blocking: Example 37-1035Conference Blocking: Example 37-1035Immediate Divert (iDivert) Configuration: Example 37-1035SCCP: Configuring URL Buttons on a Line Key: Example 37-1036SIP: Configuring URL Buttons on a Line Key: Example 37-1036SCCP: Configuring Feature Button on a Line Key: Example 37-1036SIP: Configuring Feature Button on a Line Key: Example 37-1036

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Feature Information for Soft Keys 37-1038

C H A P T E R 38 Configuring Speed Dial 38-1041

Contents 38-1041

Information About Speed Dial 38-1041Speed Dial Summary 38-1042Speed Dial Buttons and Abbreviated Dialing 38-1043Bulk-Loading Speed Dial Numbers 38-1043Monitor-Line Button for Speed Dial 38-1044DSS (Direct Station Select) Service 38-1045Phone User-Interface for Speed Dial and Fast Dial 38-1045

How to Configure Speed Dial 38-1046Enabling a Local Speed Dial Menu 38-1046


DSS Service 38-1048Prerequisites 38-1048

SCCP: Enabling a Personal Speed Dial Menu 38-1049Restrictions 38-1049

SCCP: Defining Speed-Dial Buttons and Abbreviated Dialing 38-1050Restrictions 38-1050

Bulk-Loading Speed-Dial 38-1052Prerequisites 38-1052Restrictions 38-1052

SCCP: Verifying Bulk Speed-Dial Parameters 38-1053User Interface for Speed-Dial and Fast-Dial 38-1054


SIP: Defining Speed-Dial Buttons 38-1055Prerequisites 38-1055Restrictions 38-1055Examples 38-1056

Configuration Examples for Speed Dial 38-1056Enabling a Local Speed Dial Menu: Example 38-1057

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SIP: Personal Speed Dial Menu: Example 38-1057Speed-Dial Buttons and Abbreviated Dialing: Example 38-1057Bulk-Loading Speed Dial: Example 38-1058Speed-Dial and Fast-Dial User Interface: Example 38-1058



Feature Information for Speed Dial 38-1060

C H A P T E R 39 Configuring Video Support 39-1061

Contents 39-1061

Prerequisites for Video Support 39-1061

Restrictions for Video Support 39-1062

Information About Video Support 39-1063Video Support Overview 39-1064SIP Trunk Video Support 39-1064Matching Endpoint Capabilities 39-1065Retrieving Video Codec Information 39-1065Call Fallback to Audio-Only 39-1065Call Setup for Video Endpoints 39-1066

Call Setup Between Two Local SCCP Endpoints 39-1066Call Setup Between SCCP and H.323 Endpoints 39-1066Call Setup Between Two SCCP Endpoints Across an H.323 Network 39-1066

SIP Endpoint Video and Camera Support for Cisco Unified IP Phones 8961, 9951, and 9971 39-1067Video and Camera Configuration for Cisco Unified IP Phones 39-1067Bandwidth Control for SIP Video Calls 39-1068

Flow of the RTP Video Stream 39-1068

How to Configure Video 39-1069SIP: Enabling Video and Camera Support on Cisco Unified IP Phones 9951 and 9971 39-1069


SIP: Applying Video and Camera Configuration to Cisco IP Phones 8961, 9951, and 9971 39-1074Prerequisites 39-1074

SIP: Configuring Video Bandwidth Control for SIP to SIP Video Calls 39-1075Prerequisites 39-1075

Support for Video Streams Across H.323 Networks 39-1077Prerequisites 39-1077Restrictions 39-1077

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System-Level Video Capabilities 39-1078Video Capabilities on a Phone 39-1079

Prerequisites 39-1079Verifying Video Support 39-1081Troubleshooting Video Support 39-1081



Feature Information for Video Support 39-1084

C H A P T E R 40 Configuring SSL VPN Client for SCCP IP Phones 40-1085

Contents 40-1085

Information About SSL VPN Client 40-1085SSL VPN Support on Cisco Unified CME with DTLS 40-1085

Phone or Client Authentication 40-1086SSL VPN Client Support on SCCP IP Phones 40-1088

How to Configure SSL VPN Client 40-1089How to Configure SSL VPN Client on SCCP IP Phones 40-1089

Prerequisites 40-1089Basic Configuration on Cisco Unified CME 40-1089Configuring Cisco Unified CME as CA Server 40-1095Verifying Phone Registration and Phone Load 40-1099Configuring ASA (Gateway) for SSL VPN 40-1099Configuring VPN Group and Profile on Cisco Unified CME 40-1103Associating VPN Group and Profile to SCCP IP Phone 40-1105

40-1106

Configuring Alternate TFTP Address on Phone 40-1108Registering Phone from a Remote Location 40-1109

Configuring SSL VPN Client with DTLS on Cisco Unified CME 40-1109Setting Up the Clock, Hostname, and Domain Name 40-1110Configuring Trustpoint and Enrolling with the Certificates 40-1111Configuring Trustpoint (not the default) on VPN Gateway 40-1111Configuring User Database 40-1111Configuring Virtual Gateway 40-1111Configuring Virtual Context 40-1112Configuring Group Policy 40-1112Verifying the IOS SSL VPN Connection 40-1113Configuring Cisco Unified SCCP IP Phones for SSL VPN 40-1113

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Configuration on Cisco Unified SCCP IP Phone 40-1114Configuring SSL VPN on Cisco Unified CME 40-1115VPN Phone Redundancy Support for Cisco Unified CME with DTLS 40-1116

Configuration Examples for SSL VPN Client 40-1116VPN-Group and VPN-Profile Configuration on Cisco Unified CME: Example 40-1116Associating VPN-Group and VPN-Profile to SCCP IP Phones: Example 40-1117


Feature Information for SSL VPN Client 40-1119

C H A P T E R 41 Configuring Automatic Line Selection 41-1121

Contents 41-1121

Information About Automatic Line Selection 41-1121Automatic Line Selection for Incoming and Outgoing Calls 41-1121

How to Configure Automatic Line Selection 41-1122Automatic Line Selection 41-1122

Restrictions 41-1122Verifying Automatic Line Selection 41-1124

Configuration Examples for Automatic Line Selection 41-1124Automatic Line Selection: Example 41-1124


Feature Information for Automatic Line Selection 41-1126

C H A P T E R 42 Configuring Barge and Privacy 42-1127

Contents 42-1127

Information About Barge and Privacy 42-1127Barge and cBarge 42-1127

Barge (SIP) 42-1128cBarge (SCCP and SIP) 42-1128

Privacy and Privacy on Hold 42-1129

How to Configure Barge and Privacy 42-1130SCCP: Configuring the cBarge Soft Key 42-1130


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SIP: Enabling Barge and cBarge Soft Keys 42-1132Prerequisites 42-1132Restrictions 42-1132Examples 42-1134

Privacy and Privacy on Hold 42-1134Prerequisites 42-1134Restrictions 42-1134Examples 42-1136

SIP: Enabling Privacy and Privacy on Hold 42-1137Prerequisites 42-1137Restrictions 42-1137Examples 42-1139


Feature Information for Barge and Privacy 42-1141

C H A P T E R 43 Configuring Call Blocking 43-1143

Contents 43-1143

Information About Call Blocking 43-1143Call Blocking Based on Date and Time (After-Hours Toll Bar) 43-1143After-Hours Pattern-Blocking Support for Regular Expressions 43-1144Call Blocking Override 43-1145Class of Restriction 43-1146

How to Configure Call Blocking 43-1146Configuring Call Blocking 43-1146


Configuring Call Blocking Exemption for a Dial Peer 43-1149SCCP: Configuring Call Blocking Override for All Phones 43-1150


SCCP: Configuring Call Blocking Exemption for an Individual Phone 43-1151Restrictions 43-1151

SIP: Configuring Call Blocking Exemption for an Individual Phone or Directory Number 43-1152Verifying Call Blocking Configuration 43-1153SCCP: Applying Class of Restriction to a Directory Number 43-1154


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SIP: Applying Class of Restriction to Directory Number 43-1155Prerequisites 43-1155Restrictions 43-1156

Verifying Class of Restriction 43-1157

Configuration Examples for Call Blocking 43-1158Call Blocking: Example 43-1159Class of Restriction: Example 43-1159

Configuring After-Hours Block Patterns of Regular Expressions: Example 43-1160



Feature Information for Call Blocking 43-1163

C H A P T E R 44 Configuring Call Park 44-1165

Contents 44-1165

Information About Call Park 44-1165Call Park Enhancements in Cisco Unified CME 7.1 44-1166Basic Call Park 44-1167Viewing Active Parked Calls 44-1168Configuring User Interface to View Active List of Parked Calls 44-1168


Directed Call Park 44-1169Park Reservation Groups 44-1170Dedicated Call-Park Slots 44-1170Call-Park Blocking 44-1172Call-Park Redirect 44-1172Call Park Recall Enhancement 44-1172Park Monitor 44-1172

How to Configure Call Park 44-1174Enabling Call Park or Directed Call Park 44-1174


Verifying Call Park 44-1180Configuring Timeout Duration for Recalled Calls 44-1180

Prerequisites 44-1181Configuring Timeout Duration for Recalled Calls: Example 44-1181

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Troubleshooting Call Park 44-1181

Configuration Examples for Call Park 44-1182Basic Call Park: Example 44-1182Phone Blocked From Using Call Park: Example 44-1182Call-Park Redirect: Example 44-1183Configuring Call Park Recall: Example 44-1183



Feature Information for Call Park 44-1186

C H A P T E R 45 Call Restriction Regulations 45-1187


Contents 45-1187

Prerequisites for LPCOR 45-1187

Information About LPCOR 45-1188LPCOR Overview 45-1188LPCOR Policy and Resource Groups 45-1189

Default LPCOR Policy 45-1190How LPCOR Policies are Associated with Resource Groups 45-1190

Analog Phones 45-1190IP Phones 45-1191PSTN Trunks 45-1191VoIP Trunks 45-1191

LPCOR Support for Supplementary Services 45-1192Phone Display and Warning Tone for LPCOR 45-1194LPCOR VSAs 45-1195

How to Configure LPCOR 45-1195Defining a LPCOR Policy 45-1195

Examples 45-1197Associating a LPCOR Policy with Analog Phone or PSTN Trunk Calls 45-1198


Associating a LPCOR Policy with VoIP Trunk Calls 45-1201Prerequisites 45-1201Restrictions 45-1202Examples 45-1203

Associating a LPCOR Policy with IP Phone or SCCP FXS Phone Calls 45-1204

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Associating LPCOR with Mobile Phone Calls 45-1208Prerequisites 45-1208Restrictions 45-1208Examples 45-1210

Verifying LPCOR Configuration 45-1212

Configuration Examples for LPCOR 45-1213LPCOR for Cisco Unified CME: Example 45-1213Cisco 3800 Series Integrated Services Router: Example 45-1216


Feature Information for LPCOR 45-1226

C H A P T E R 46 Configuring Call Transfer and Forwarding 46-1227

Contents 46-1227

Information About Call Transfer and Forwarding 46-1227Call Forwarding 46-1228

Selective Call Forwarding 46-1228Call Forward Unregistered 46-1229B2BUA Call Forwarding for SIP Devices 46-1230Call Forward All Synchronization for SIP Phones 46-1230Call Transfer 46-1231

Call Transfer Blocking 46-1231Trunk-to-Trunk Transfer Blocking for Toll Fraud Prevention on Cisco Unified SIP IP Phones 46-1232

transfer-pattern 46-1232transfer max-length 46-1233conference max-length 46-1234conference-pattern blocked 46-1234

46-1235

Configuring the Maximum Number of Digits for a Conference Call 46-1235Prerequisites 46-1235DETAILED STEPS 46-1236

Configuring Conference Blocking Options for Phones 46-1236

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Prerequisites 46-1236transfer-pattern blocked 46-1238conference transfer-pattern 46-1239Call-Transfer Recall 46-1239Consultative-Transfer Enhancements in Cisco Unified CME 4.3 and Later Versions 46-1240Consultative Transfer With Direct Station Select 46-1240

H.450.2 and H.450.3 Support 46-1241Tips for Using H.450 Standards 46-1243

Transfer Method Recommendations by Cisco Unified CME Version 46-1244H.450.12 Support 46-1245Hairpin Call Routing 46-1245

Tips for Using Hairpin Call Routing 46-1247H.450 Tandem Gateways 46-1248

Tips for Using H.450 Tandem Gateways 46-1250Dial Peers 46-1250QSIG Supplementary Services 46-1250Disabling SIP Supplementary Services for Call Forward and Call Transfer 46-1252Typical Network Scenarios for Call Transfer and Call Forwarding 46-1253

Cisco CME 3.1 or Later and Cisco IOS Gateways 46-1253Cisco CME 3.0 or an Earlier Version and Cisco IOS Gateways 46-1254Cisco CME 3.1 or Later, Non-H.450 Gateways, and Cisco IOS Gateways 46-1254Cisco Unified CME, Non-H.450 Gateways, and Cisco IOS Gateways 46-1255Cisco CME 3.1 or Later, Cisco Unified Communications Manager, and Cisco IOS Gateways 46-1255Cisco CME 3.0 or an Earlier Version, Cisco Unified Communications Manager, and Cisco IOS Gateways 46-1256

How to Configure Call Transfer and Forwarding 46-1256Enabling Call Transfer and Forwarding at System-Level 46-1257


Call Forwarding for a Directory Number 46-1262Restrictions 46-1263

Call Transfer for a Directory Number 46-1265Prerequisites 46-1265

SCCP: Configuring Call Transfer Options for Phones 46-1266Restrictions 46-1267

SCCP: Verifying Call Transfer 46-1269SIP: Specifying Transfer Patterns for Trunk-to-Trunk Calls and Conferences 46-1270Prerequisites 46-1270Restrictions 46-1270

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Conference max-length 46-1272SIP: Blocking Trunk-to-Trunk Call Transfers 46-1272Prerequisites 46-1272Restrictions 46-1273

Enabling H.450.12 Capabilities 46-1274Restrictions 46-1274

Enabling H.323-to-H.323 Connection Capabilities 46-1276Restrictions 46-1276

Forwarding Calls Using Local Hairpin Routing 46-1278Enabling H.450.7 and QSIG Supplementary Services at a System-Level 46-1280


Enabling H.450.7 and QSIG Supplementary Services on a Dial Peer 46-1281Prerequisites 46-1281Restrictions 46-1281

Disabling SIP Supplementary Services for Call Forward and Call Transfer 46-1283Prerequisites 46-1283Restrictions 46-1283

Enabling Interworking with Cisco Unified Communications Manager 46-1285Prerequisites 46-1286Configuring Cisco CME 3.1 or Later to Interwork with Cisco Unified Communications Manager 46-1286Enabling Cisco Unified Communications Manager to Interwork with Cisco Unified CME 46-1289Troubleshooting Transfer and Forwarding Configuration 46-1290

SIP: Configuring SIP-to-SIP Phone Call Forwarding 46-1291Prerequisites 46-1291Restrictions 46-1291

SIP: Configuring Call Forward Unregistered for SIP IP Phones 46-1294Prerequisites 46-1294Troubleshooting Tips 46-1294

Configuring Keepalive Timer Expiration in SIP Phones 46-1296SIP: Configuring Call-Forwarding-All Soft Key URI 46-1297


SIP: Specifying Number of 3XX Responses To be Handled 46-1298Prerequisites 46-1298

SIP: Configuring Call Transfer 46-1299Prerequisites 46-1299Restrictions 46-1299

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Configuration Examples for Call Transfer and Forwarding 46-1301H.450.2 and H.450.3: Example 46-1301Basic Call Forwarding: Example 46-1302Call Forwarding Blocked for Local Calls: Example 46-1302Configuring Transfer Patterns: Example 46-1302Configuring Maximum Length of Transfer Number: Example 46-1302Configuring Conference Transfer Patterns: Example 46-1303Blocking All Call Transfers: Example 46-1303Selective Call Forwarding: Example 46-1303Call Transfer: Example 46-1303Call-Transfer Recall: Example 46-1304H.450.12: Example 46-1305H.450.7 and QSIG Supplementary Services: Example 46-1305Cisco Unified CME and Cisco Unified Communications Manager in Same Network: Example 46-1305H.450 Tandem Gateway Working with Cisco Unified CME and Cisco Unified Communications Manager: Example 46-1307Forwarding Calls to Cisco Unity Express: Example 46-1309Configuring Call Forward Unregistered for SIP IP Phones: Example 46-1310Configuring Keepalive Timer Expiration in SIP Phones: Example 46-1310



Feature Information for Call Transfer and Forwarding 46-1313

C H A P T E R 47 Configuring Call Coverage Features 47-1317

Contents 47-1317

Information About Call Coverage Features 47-1317Call Coverage Summary 47-1318Call Hunt 47-1319Call Pickup 47-1320Call Waiting 47-1322

Call-Waiting Beep for SCCP Phones 47-1322Call-Waiting Ring for SCCP Phones 47-1323Cancel Call Waiting 47-1323

Callback Busy Subscriber 47-1323Hunt Groups 47-1324

Ephone-Hunt Groups and Voice Hunt-Groups Comparison 47-1325

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Sequential Hunt Groups 47-1326Peer Hunt Groups 47-1327Longest-Idle Hunt Groups 47-1328Parallel Hunt Groups (Call Blast) 47-1329

Viewing and Joining Voice Hunt Groups 47-1329Restrictions and Limitations 47-1330

SCCP: Enabling User Interface to View, Join, and Unjoin Voice Hunt Groups 47-1330Prerequisites 47-1330Example 47-1331

SCCP: Configuring Service URL Button On A Line Key 47-1331Examples 47-1333

SIP: Configuring Service URL Button On A Line Key 47-1333Examples 47-1334Displaying Support for the Name of a Called Voice Hunt-Group 47-1335Support for Voice Hunt Group Descriptions 47-1336Preventing Local Call Forwarding to the Final Agent in a Voice Hunt-Groups 47-1336Enhancement of Support for Ephone-Hunt Group Agent Statistics 47-1337Hunt Group Agent Availability Options 47-1337Dynamic Ephone Hunt Group Membership 47-1339Dynamically Joining or Unjoining Multiple Voice Hunt Groups 47-1340Agent Status Control 47-1341Automatic Agent Status Not-Ready 47-1342

Night Service 47-1342Overlaid Ephone-dns 47-1344

Shared-Line Overlays 47-1345Call Waiting for Overlaid Ephone-dns 47-1346Extending Calls for Overlaid Ephone-dns to Other Buttons on the Same Phone 47-1348

How to Configure Call Coverage Features 47-1349SCCP: Configuring Call Hunt 47-1350

What to Do Next 47-1351SCCP: Verifying Call Hunt 47-1352SIP: Configuring Call Hunt 47-1353

What to Do Next 47-1354Enabling Call Pickup 47-1354


SCCP: Configuring Call-Waiting Indicator Tone 47-1358Restrictions 47-1358

SCCP: Verifying Call-Waiting Indicator Tone 47-1359

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SCCP: Configuring Cancel Call Waiting 47-1360Prerequisites 47-1360Restrictions 47-1360Examples 47-1362

SIP: Enabling Call Waiting 47-1362Prerequisites 47-1362

SCCP: Configuring Ephone-Hunt Groups 47-1364Prerequisites 47-1364Restrictions 47-1364

SCCP: Verifying Ephone Hunt Groups 47-1370Configuring Voice-Hunt Groups 47-1372


SCCP: Verifying Voice Hunt Groups 47-1376SCCP: Enabling Audible Tone for Successful Login and Logout of a Hunt Group 47-1379

Prerequisites 47-1379Restrictions 47-1379Example 47-1380

Enabling the Collection of Call Statistics for Voice Hunt-Groups 47-1380Prerequisites 47-1380Restrictions 47-1380

Associating a Name with a Called Voice Hunt-Group 47-1382Prerequisites 47-1382Restrictions 47-1382

Preventing Local Call Forwarding to Final Agent in Voice Hunt-Groups 47-1384Prerequisites 47-1384

SCCP: Configuring Night Service 47-1385Restrictions 47-1385

SCCP: Verifying Night Service 47-1389SCCP: Configuring Overlaid Ephone-dns 47-1391

Restrictions 47-1391SCCP: Verifying Overlaid Ephone-dns 47-1395

Configuration Examples for Call Coverage Features 47-1396Call Hunt: Examples 47-1396

Ephone-dn Dial-Peer Preference: Example 47-1396Huntstop Disabled: Example 47-1397Channel Huntstop: Example 47-1397SIP Call Hunt: Example 47-1398

Call Pickup: Example 47-1398Call-Waiting Beep: Example 47-1398

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Call-Waiting Ring: Example 47-1399Hunt Group: Examples 47-1399

Sequential Ephone-Hunt Group: Example 47-1399Peer Ephone-Hunt Group: Example 47-1400Longest-Idle Ephone-Hunt Group: Example 47-1400Longest-Idle Ephone-Hunt Group Using From-Ring Option: Example 47-1400Sequential Hunt Group: Example 47-1401Preventing Local Call Forwarding in Parallel Voice Hunt-Groups: Example 47-1401Associating a Name with a Called Voice Hunt-Group: Example 47-1402Specifying a Description for a Voice Hunt-Group: Example 47-1403Logout Display: Example 47-1403Displaying Total Logged-In Time and Total Logged-Out Time for Each Hunt-Group Agent : Example 47-1403Dynamic Membership To Ephone-Hunt: Example 47-1405Dynamic Membership To Voice Hunt-Group: Example 47-1405Agent Status Control: Example 47-1405Automatic Agent Not-Ready: Example 47-1406Call Statistics From a Voice Hunt Group: Example 47-1406

Night Service: Examples 47-1408Overlaid Ephone-dns Examples 47-1409

Overlaid Ephone-dn: Example 47-1409Overlaid Dual-Line Ephone-dn: Example 47-1410Shared-line Overlaid Ephone-dns: Example 47-1411Overlaid Ephone-dn with Call Waiting: Example 47-1411Overlaid Ephone-dns with Rollover Buttons: Example 47-1412Called Directory Name Display for Overlaid Ephone-dns: Example 47-1413Called Ephone-dn Name Display for Overlaid Ephone-dns: Example 47-1415



Feature Information for Call Coverage Features 47-1419

C H A P T E R 48 Configuring Caller ID Blocking 48-1423

Contents 48-1423

Restrictions for Caller ID Blocking 48-1423

Information about Caller ID Blocking 48-1423Caller ID Blocking on Outbound Calls 48-1424

How to Configure Caller ID Blocking 48-1424

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SCCP: Blocking Caller ID For All Outbound Calls 48-1424Restrictions 48-1424

SCCP: Blocking Caller ID From a Directory Number 48-1425Verifying Caller ID Blocking 48-1427

Configuration Examples for Caller ID Blocking 48-1428Caller ID Blocking Code: Example 48-1428SCCP: Caller ID Blocking for Outbound Calls from a Directory Number: Example 48-1428


Feature Information for Caller ID Blocking 48-1430

C H A P T E R 49 Configuring Conferencing 49-1431

Contents 49-1431

Restrictions for Conferencing 49-1431

Information About Conferencing 49-1432Conferencing Overview 49-1432Conferencing with Octo-Lines 49-1432Secure Conferencing Limitation 49-1432Ad Hoc Conferencing 49-1433

Multi-Party Ad Hoc Conferencing for More Than Three Parties 49-1433Meet-Me Conferencing in Cisco Unified CME 4.1 and Later versions 49-1434

Soft Keys for Conference Functions 49-1435Meet-Me Conferencing in Cisco CME 3.2 to Cisco Unified CME 4.0 49-1435

Dial Plan 49-1437

How to Configure Conferencing 49-1437Modifying the Default Configuration for Three-Party Ad Hoc Conferencing 49-1438

Restrictions 49-1438SCCP: Configuring Conferencing Options on a Phone 49-1439


SIP: Configuring Conferencing Options on a Phone 49-1441Prerequisites 49-1441Restrictions 49-1442What to Do Next 49-1443

Verifying Three-Party Ad Hoc Conferencing 49-1443Troubleshooting Three-Party Ad Hoc Conferencing 49-1443

SCCP: Configuring Multi-Party Ad Hoc and Meet-Me Conferencing in Cisco Unified CME 4.1 and Later Versions 49-1443

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Prerequisites 49-1444Restrictions 49-1444DSP Farm Services for a Voice Card 49-1444SCCP: Configuring Join and Leave Tones 49-1445SCCP: Configuring SCCP for Cisco Unified CME 49-1446SCCP: Configuring the DSP Farm 49-1448SCCP: Associating Cisco Unified CME with a DSP Farm Profile 49-1450Multi-Party Ad Hoc and Meet-Me Conferencing 49-1451SCCP: Configuring Multi-Party Ad Hoc Conferencing and Meet-Me Numbers 49-1452SCCP: Configuring Conferencing Options for a Phone 49-1454What to Do Next 49-1457

SCCP: Verifying Mult

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