Clover What's New? · 2020. 6. 5. · Apple Pay, Google Pay, WeChat Pay*, Alipay* and more for streamlined and secure checkouts. ... or making it easy for them to review their order,

CloverWhat's New?Overview

May 1, 2020

Clover Flex 2nd Generation

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• Introducing the latest product from Clover, Flex (2nd Generation), a blazing-fast, a full-featured, mobile-optimized, smart payment and business management device.

This mid-cycle product refresh capitalizes on the success of the first-generation Flex and turns things up to 11. Flex (2nd Generation) literally doubles the performance capabilities of Gen 1, making it the fastest mobile device we’ve built to date. Additionally, it also includes:

• Full-featured mobile solution that accepts EMV, PIN, NFC, swipe

• Embedded printer, camera, Wi-Fi, and 4G/LTE and fingerprint login

• Battery can last for a full day of business without a charge*

• e-Signature capture

• Fully integrated with complete line of Clover devices**

• Take an order in-line and close it at the counter, complete checkout at the table or in the aisle

Clover Flex 2nd Generation

*Based on typical SMB usage**Can not be used in Customer Facing Mode tethered to a Clover Mini or Clover Station. Flex can be used to extend order and checkout beyond the counter (e.g. start an order on Station and close it on Flex).

Clover Flex Starter KitEvery Clover Flex ships with a complete starter kit

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Key Hardware Differences Over Flex Gen 1Clover Flex Gen 1 Clover Flex (2nd Generation)

Speed Qualcomm 1.6GHz Quad Core A7 processor Qualcomm Snapdragon 8 Cores Processor, 1.843GHz 4 Cores and 2.2GHz 4 Cores

OS Android 7.x Android 8.x

Memory / RAM 1GB LPDDR3 2GB LPDDR4x

Storage 8GB eMMC 16GB eMMC

Connectivity

WiFiNorth America: 4G/LTE onlyEurope: 3G with 2G fallback

Argentina: 3G with 2G fallback

WiFiNorth America: 4G/LTE only

Europe: 4G/LTE onlyArgentina: 3G with 2G fallback

Fingerprint Reader n/a Yes

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Fast, Fast, FAST!The Flex is a device that screams speed. Speedy setup, faster device unlocks, super responsive touch screen, 3 second transactions, 4G/LTE connectivity, fast printer, and more. All thanks to what it’s sporting under the hood: an 8-core processor with 2GB of RAM and 16GB of onboard memory.

Flexibility Built-inThe Flex is simply the most versatile device Clover makes. Whether your business is on the go, in a food truck, or short on counter space, the Flex is purpose-built to fit the needs of your business. It’s designed to be at home on your counter, in your apron pocket, or on the go.

Tableside ExperiencesEfficiency and innovation at its finest. With Flex and Clover Dining, empower your wait staff with devices capable of firing orders back to the kitchen, splitting checks on the fly, and settling up after the meal, all at the tableside.

All the PaymentsIn addition to swipe, dip, and tap capabilities for credit, EBT, EMV and PIN Debit cards, you can now offer NFC payment options like Apple Pay, Google Pay, WeChat Pay*, Alipay* and more for streamlined and secure checkouts.

All-in-One SystemRun your business and accept payments all from one point-of-sale and payments system. Clover Flex is the point of sale and business management system for merchants that want to simplify and centralize payment acceptance, customer engagement, and operations management using one integrated device.

Mobility-Centric The Flex can make it through the day without needing a recharge and equipped with both Wi-Fi connectivity as well as built-in 4G/LTE for those times when you need to use Flex on the go.

Multi-Layered ProtectionFlex Gen 2 is PCI PTS 5.0 SRED certified and P2PE ready. It supports EMV, Pin Debit, and digital signature capabilities. Flex Gen 2 also features Clover Security, delivering end-to-end encryption and data tokenization with each transaction to protect your data.

Ultimate FlexibilityFlex works seamlessly with other Clover devices like Station 2018, Station Pro, Mini, and Go. Merchants have the flexibility to move beyond the counter, into the aisles, and on the go, as business demands.

Messaging & Positioning Focus Areas

Clover Station Pro

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• Introducing the latest product form Cover, Station Pro, a powerful customizable point of sale and business management system designed to be the center of you business and engage your customers.

Built with the same core functionality as Clover Station, the new Station Pro includes additional features that address evolving merchant needs:

•Dedicated customer-facing display for improved order accuracy, customer engagement, loyalty program facilitation and more.

•Customer display is durable and thoughtful, built with strengthened glass which includes anti-fingerprint and anti-microbial coating.

•Fully integrated EMV/NFC payment acceptance and integrated fingerprint login for up to 50 employees.

•Station Pro includes a 14” high resolution merchant-facing screen that’s fixed in place versus on a swivel.

•State of the art process for increased transaction and app speeds.

•Compatible with same peripherals as previous Station to reduce additional costs (for existing Station merchants)

Clover Station Pro

*Based on typical SMB usage**Can not be used in Customer Facing Mode tethered to a Clover Mini or Clover Station. Flex can be used to extend order and checkout beyond the counter (e.g. start an order on Station and close it on Flex).

Clover Station Pro Starter KitEvery Clover Station ships with a complete starter kit

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Key Hardware Differences Over Station 2018Clover Station 2018 Clover Station Pro

Speed Qualcomm Snapdragon 810 Octa Core Processor 1.5 –1.8 GHz

Qualcomm Snapdragon 8 Cores Processor, 1.843GHz 4 Cores and 2.2GHz 4 Cores

OS Android 7.x Android 8.x

Customer Display [Optional] 4.3” NFC display on printer

1.0” HD Display, accepts credit and EBT card swipes, EMV chip + PIN/signature, Alipay*, WeChat Pay* and contactless

payments

Connectivity Wired LAN and Wi-Fi only Wired LAN, Wi-Fi, and 4G/LTE

Employee Login

Employee Passcode LoginMag Stripe Employee Login Card

Fingerprint LoginEmployee Passcode Login

Fingerprint Login

PIN Shield N/A PIN Shield and ADA PIN Entry Aid Optional

Tethering Complex. Partial tether capability between MINI and Station 2018. Not a great out-of-the-box experience

Purpose-built to work seamlessly. Easy out-of-the-box experience

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Engage Your CustomersDeliver top-notch experiences at checkout like never before with Station Pro. Whether you’re promoting a loyalty program, giving customers donation options, or making it easy for them to review their order, Station Pro’s terminal is an intuitive and powerful feature to drive engagement at the counter.

Increase Customer LoyaltyIt’s never been easier to launch a loyalty program for your business. Clover Rewards is pre-built into Station Pro and will help encourage customer signups, drive repeat business, and help you create a loyal following.

Reduce Checkout FrictionNothing slows down the rush like voids and returns due to error. Empower your customers with real-time information on the Station Pro Terminal to ensure order accuracy, increase loyalty program usage, and easily enable mobile wallets.

All the PaymentsIn addition to swipe, dip, and tap capabilities for credit, EBT, EMV and PIN Debit cards, you can now offer NFC payment options like Apple Pay, Google Pay, WeChat Pay*, Alipay* and more for streamlined and secure checkouts.

All-in-One SystemRun your business and accept payments all from one point-of-sale and payments system. Clover Station Pro is the point of sale and business management system for merchants that want to simplify and centralize payment acceptance, customer engagement, and operations management using on integrated service.

Increase Operational SpeedGet your customers rung up and on their way with an intuitive, easy-to-use terminal that processes payments in under 3 seconds, encourages NFC payments, and concurrently displays order information alongside loyalty logins.

Multi-Layered ProtectionStation Pro is PCI PTS 5.0 SRED certified and P2PE ready. It supports EMV, Pin Debit, and digital signature capabilities. Station Pro also features Clover Security, delivering end-to-end encryption and data tokenization with each transaction to protect your data.

Ultimate FlexibilityFlex works seamlessly with other Clover devices like Station 2018, Station Pro, Mini, and Go. Merchants have the flexibility to move beyond the counter, into the aisles, and on the go, as business demands.

Messaging & Positioning Focus Areas

App Market/SAAS Billing

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App Market Billing DetailsStarting May 2020:

• All new merchants boarded with the Clover Station 2018 will pay for their monthly software plans via recurring billing in the Clover App Market

• Clover Flex and Clover Mini are currently billed through the App Market

NOTE: If a merchant has a Clover station and a Flex or Mini, the Register Software, Counter Service Restaurant, or Table Service Restaurant are the only available software plans.

This is being done to consolidate software plan billing, centralize merchant accounts and information into a single platform, and streamline the billing process.

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Pricing Plans

Payments-Focused Business Management/Customer Engagement-Focused

Equipment Payments Plus Register Lite Register Counter Service

Restaurant

Table Service Restaurant

Mini, Flex $4.95/device $9.95/device $39.95 first device/$9.95

additional device

$39.95 first device/$9.95

additional device

$69.95 first device/$9.95

additional deviceStation 2018 N/A

Station Pro

Applicable Devices + Software Tier Option Pricing

* Clover Go is excluded – standard pricing applies

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Device Availability for PlansHardware

Payments Plus Register Lite Register Counter Service Restaurants

Table ServiceRestaurants

Note: Must have additional Clover Device to also use Go

Note: Must have additional Clover Device to also use Go

Note: Must have additional Clover Device to also use Go

Clover Go

Flex

Mini

Station 2018

Station Pro

FeaturesFeatures

16 This is the footer

Features Payment Plus Register Lite RegisterCounter Service

RestaurantTable Service Restaurant

Accepts all credit & debit cards

24 X 7 Support

Employee Management

Includes Basic Customer Engagement

Access to Customer Engagement Plus

Robust reporting Basic

Access to Clover App Market apps Basic Basic

Inventory Management

Order Management

Item Level discounts & tax calculations

Order types

Item modifiers

Weight scale support

Item variants

Kitchen printers & display integrations

Menu Management

Pre-authorization a tab

Multiple bill splitting options

Table Mapping

Tableside order/fire/payment

Scan to pay

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Counter Service Restaurant Overview

Features

Counter Service Restaurant is a net new software plan offering, intended to meet the needs of single-location merchant sin the quick service restaurant (QSR) space. This plan is built on the core foundation of Register but includes additional features that are purpose-built for QSR merchants, including support for kitchen printers & displays, deeper menu management functionality, and the ability to pre-auth bar tabs.

Target Audience Characteristics Plan Features

• Specifically built for QSR (i.e. no wait staff; customers order at a counter vs through a server)

• New or established• Single or multi-location QSR businesses• Requires more complex inventory management• Desires tighter integration between front and back

office operations• Vertical-level needs (remote kitchen printing, tab

pre-auth, etc.)• Requires tracking item sales and inventory at a

more complex level• Looking for ability to customize for their business’

unique needs.*At launch, this plan is focused more on single-location QSR establishments but will evolve to support multi-location

• Includes all features listed in the Register plan (minus item variants & item exchanges)

• Adds support for item modifiers• Orders types (aka Dine-in, To-Go, Catering etc.)• Kitchen printers and display integrations• Customer kiosk integrations through 3rd parties• Menu management• Pre-authorization of bar tabs• QSR tailored reporting (modifier sales, sales by

revenue class etc.)• Easy loyalty / CE enablement through customer-

facing screens• Take orders from customers while they stand in

lone (requires Flex)

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Counter Service Restaurant Benefits

Features

Stay Connected

Counter Service Restaurants makes it easy to:

Send orders to the kitchen

Build complex menus

Access reporting for multiple locations from just about

anywhere

Focus on Retention

Incredibly simple to engage with existing

customers and keep them coming back thanks to

integrated rewards

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Table Service Restaurant Overview

Features

Formerly known as Clover Dining, is the most advanced POS plan for full-service restaurants (FSR). This plan includes everything offered in the Counter Service Restaurant plan, as well as other FSR feathers including table mapping, order/fire from table, scan-to-pay and more.

Target Audience Characteristics Plan Features

Table Service Restaurant is intended to be the full offering of what Clover delivers for the FSR industry. These merchants will most likely have more than one Clover deice per location and will use the platform for all FOH and BOH operations.

• Specifically build for full service restaurant (i.e. has wait staff; customers order at their table, might have a bar)

• New or established• Single or multi-location FSR businesses• Requires more complex inventory management• Desires tighter integration between front and back

office operations• Vertical-level needs (remote kitchen printing/kitchen

display, tab pre-auth, etc.)

• Includes all features listed in the Counter Service Restaurant Plan

• Order Types (Dine In, To-Go, Catering)• Pre-authorize credit cards (for bar tabs, reservations)• Bar tab management• Advanced table order management (move orders to

a different table, combine orders etc.)• Fire orders to a kitchen printer or kitchen display• Add gratuity to bills• Manage a table floor plan across multiple sections

seating areas with real timetable statuses• Guess management (aka fire orders by guest)• Service charges• Split bills and pay by guest or a group of guests• Enhanced employee logins and access permissions• Table-side ordering and firing

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Table Service Restaurant Benefits

Features

Elevate the Dining Experience Enable a smooth service experience for parties

of all sizes by tracking customer orders

Print individual guest bills

Close out partial orders with partial payment

Smooth Operator Communicates between front and back-of-

house staff, which puts the focus on delighting the customer

Industry First: Scan to Pay from AppleScan to Pay is a new convenient way for FSR guests to pay their bill with their Apple phone. Scan the QR code on the receipt and customers

can pay bill seamlessly through their Apple Wallet

Sophistication + Simplicity Customize floor plans Pre-authorize bar tabs Take orders and payments at the table

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Table Service Restaurant Benefits

Features

Elevate the Dining Experience Enable a smooth service experience for parties

of all sizes by tracking customer orders

Print individual guest bills

Close out partial orders with partial payment

Smooth Operator Communicates between front and back-of-

house staff, which puts the focus on delighting the customer

Industry First: Scan to Pay from AppleScan to Pay is a new convenient way for FSR guests to pay their bill with their Apple phone. Scan the QR code on the receipt and customers

can pay bill seamlessly through their Apple Wallet

Sophistication + Simplicity Customize floor plans Pre-authorize bar tabs Take orders and payments at the table

Merchant Pricing Plan Models

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Merchant Plan Pricing Model

Features

In May 2020, Clover will launch a new pricing model which includes per device plans with tiered vertical specific plans. All plans will be priced plans.

Pricing Construct Per PlanMerchant Plan Pricing Construct

Payments Plus (New) Flat per device rate

Register Lite (New) Flat per device rate

Register (New) Per device tiered rates; Two price points – 1st device + 2nd thru n device

Counter Service Restaurant Per device tiered rates; Two price points – 1st device + 2nd thru n device

Table Service Restaurant Per device tiered rates; Two price points – 1st device + 2nd thru n device

• New Merchant Plan continues to be set a merchant level and not a device level• New plans will be created for all five plan options. Naming of Payments Plus, Register Lite & Register will not change• Merchants with Station pro devices provision to their account must be on Register (NEW), Counter Service or Table

Service plans. Cross Sales of Station Pro – Sales of Station Pro to the existing merchant base is not available until Q3 2020. In the even Station Pro is provisioned to an existing merchant account (boarded before May 2020), the merchant will be migrated from teir existing pricing construct and merchna plan. The merhcnat will be placed on the new Per Device Tiered Verticals pricing construct and will be prompted to choose an eligible plan for all devices associated with the merchant account. All of the merchant;s plan billing will occur via App Market. This will not be a filly commercialized merchant experience for the May 2020 lauch.

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Methods to Set Merchant Plan

Features

Boarding Tools – New & existing merchant tools will have the ability to pre-configure the merchant plan on behalf of the merchant.

• Plan selection made within the tools are sent directly to Clover• If a plan has been pre-configured, the merchant account will be boarded to that specific plan.• If the pre-configured plan is not valid (e.g. plan incompatible with device,) the default plan for the device (s) will

be applied to the merchant account.

Default Logic – If the merchant plan is not passed at the time of boarding to Clover, the default plan for the device(s) will be applied to the merchant account.

Default Plan Logic for New Accounts

Device Type

No Station 2014, Station 2018 or Station Pro Provisioned

Has Station 2014, Station 2018 or Station Pro Provisioned

Clover Go Register Lite (New) Register (New)

Mini Payments Plus (New – Paid) Register (New)

Flex Payments Plus (New – Paid) Register (New)

Station (2014, 2018, Pro) Register (New) Register (New)

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Merchant Experience at Device Activation

Features

Pre Configured Plan –• Merchant will be presented only a “Confirm Plan” screen during device activation.• Merchant is not presented with a “Plan Selection” screen.

Default Plan Applied (plan not pre-configured)• Merchant will be presented with a “Plan Selection” screen where the merchant has the choice to remain on the

current plan or make a change unless a forced upgrade of plan is required• Merchant will also be presented a “Confirm Plan” screen once selection is made.

Forced Upgrade• When the merchant account has a Station 2014, Station 2018, or Station Pro provisioned, the merchant is

required to upgrade/select Register, Counter Service or Table Service plan.• Merchant will be presented with a “Choose Plan” screen advising the plan must be upgraded given the device (s)• Associated with the merchant account.• Merchant will also be presented a “Confirm Plan” screen once selection is made• If the merchant doesn’t upgrade the plan, the device cannot be activated.

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Upgrade/Downgrade Info – New Merchants

Features

Upgrade/Downgrade Scenarios***Merchant (boarded post May 2020 with new Per Device Vertical Tiered Plans Pricing ***

Existing Hardware Existing Plan Options

Adds Go Adds Mini, Flex Adds Station 2014, Station 2018

Adds Station Pro

Clover GoNew Per Device Vertical Tiered Plans Pricing

model- Payments Plus (Paid),

Register Lite (New), Register (New), Counter service, Table

Service

Remains on New Per Device Vertical Tiered Plans Pricing Model – No forced plan change; Can continue on existing plan or

upgrade/downgrade to Payments Plus (Paid), Register Lite (New), Register (New), Counter Service, Table Service

Remains on New Per Device Vertical Tiered

Plans Pricing Model – If not already on Register (New), Counter Service,

Table Service plan, will be forced to upgrade at time of device activation to one

of these plans.

Clover Mini

Clover Flex

Clover Station 2014 or Station 2018

New Per Device Vertical Tiered Plans Pricing

Model – Register New), Counter Service, table

Service

Remains on New Per Device Vertical Tiered Plans Pricing Model – No forced plan change; Can continue on existing plan or upgrade/downgrade to register (New), Table Service, Counter Service

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Upgrade/Downgrade Info – Existing Merchants

Features

Upgrade/Downgrade ScenariosExisting Merchant (boarded pre May 2020) with Legacy Per Device with Customer Facing Mode Pricing

Existing Hardware Existing Plan Options

Adds Go Adds Mini, Flex Adds Station 2014, Station 2018

Adds Station Pro

Clover Go

Legacy Per Device with CFM Pricing Model –Payments Plus (free), register Lite, Register

Remains on Legacy Per Device with CFM Pricing Model – No forced plan changes;

Can continue on existing plan or upgrade/downgrade to Payments Plus,

Register Lite, Register

Remains on Legacy Per Device with CFM Pricing

Model

Merchant moved to new Per Device Vertical Tiers pricing model and forced to updated to Register

(New), Counter Service, Table Service which will apply to all

devices (Cannot stay on legacy Per Device with CFM pricing model.

Clover Mini

Clover Flex

Clover Station 2014 or Station 2018

Legacy Per device with CFP Pricing Model –

Classic Plan

Remains on Legacy Per Device with CFM Pricing Model – No forced Plan Change; Continues on Classic Plan; Mini and Flex device bill via App Market.

Merchant moved to new Per Device Vertical Tiers pricing model and forced to updated to Register

(New), Counter Service, Table Service which will apply to all devices. All Devices billed per tiered plan selection via App

Market, including Station 204, Station 2018 (Cannon stay on legacy Per Device with CFM pricing model or Classic Plan