TM TM Hosted and cloud-based contact center solutions are growing at 11.6% per year Premise systems are seeing only 6.1% growth TECHNOLOGY CLOUD How more businesses are Source: The CIO 2012 Global Cloud Computing Survey Of organizations surveyed: 30% are currently using a cloud-based contact center application Another 25% plan to deploy in the next 18 months See how we’re making it easy to deliver remarkable customer experiences. Every time. Enter new markets more rapidly Adapt more rapidly to growth needs Seek out innovation with lower risk Build new business models Tap into new revenue streams Reach for BLUE SKIES: Top Business Drivers Increasing MIGRATION to the Cloud Source: Cloud Innovation Study: IT as a Service, July 2012, CIO Find out more at zipwire.aspect.com 92% 63% “It’s a priority” “It’s a HIGH PRIORITY” Expenses are moving from CAP-EX... to OP-EX! plugging in plugging in Source: Frost & Sullivan Business Agility IT Productivity Capacity & Availability (49%) (48%) (44%) IT Management Costs of Cloud Initiatives IT Infrastructure Costs (44%) (41%)