Cloud Services

TeleSpace Confidential© 2013 TeleSpace. All rights reserved.

Cloud ServicesMAKING BUSINESS COLLABORATION EASY

TeleSpace Confidential© 2013 TeleSpace. All rights reserved. 2

Cloud Realities

Collaboration applications still run on a network

Delivered as a service (predictable monthly subscription)

No need to upgrade & manage your own applications

Must evaluate strength of the cloud provider’s network

Business benefits are real – agility, flexibility, expense control

TeleSpace Confidential© 2013 TeleSpace. All rights reserved.

Growth of Cloud Computing

Concept of Cloud Computing

Internet offered significant bandwidth and SalesForce.com pioneered delivering enterprise apps via a website

Google and Microsoft offered browser-based enterprise apps

Cisco developed virtual multiservice data center reference architecture standards to address concerns about cloud data security & app performance

TeleSpace founded and 1st customer “live” on Quad Core Network™

TeleSpace is 1 of 3 Cisco Master Cloud Service Providersand “…corporations [and] governments now have the comfort level from a security perspective [and] the return on investment is clear to move to the cloud…” (The Wall Street Journal, June 11, 2013)

1960s

2012

Late 1990s

2009

2011

2013

2016

of North American companies were using at least one public cloud service in 2012 (IDC’s Buyer Market Guide, July 2013)

77%Predicting 80% of Global 2000 will have 30% of their IT capability offsite (IDC’s Buyer Market Guide, July 2013)

TeleSpace Confidential© 2013 TeleSpace. All rights reserved. 4Cisco CIO/CTO Market Survey, June 2012

Top Applications Moving to Cloud

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Incorporate video into meetings, trainings, and large-scale communications

Enable meetings with remote participants, virtual teams, and B2B

Create internal communities, online team workspaces, new office space uses

Give mobile & remote workers access “as if in the office”

Provide multi-channel customer service (experts in real time)

Uses of Collaboration Cloud Services

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TeleSpace Overview

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Corporate Snapshot

Credentials

Cisco® Master Cloud & Managed Service Provider

Specializations in Cisco Collaboration portfolio

• Advanced Collaboration Architecture

• Advanced TelePresence

Expertise in security and quality service management

• CISSP®, Cisco CCIE and CompTIA™ Security+ certifications

• ITSM processes, ITIL® and PMP® certifications

Headquartered in Austin, Texas with extensive footprint

• U.S. TeleSpace sales team and authorized agents

• Global and North American coverage via 50+ resellers, distributors

Broad, fully-integrated TeleSpace℠ Cloud Services UCaaS (hosted Unified Communications)

UCaaS P1 Interconnected VoIP (eligible for E-rate) TPaaS (hosted TelePresence) CCaaS (hosted Contact Center) Innovative WAN Services for choice in how to connect Managed private cloud offers

World-class Quad Core Network™ and Operations Secure, scalable, carrier-neutral, geo-redundant design One of industry’s most aggressive Service Level Agreements

Sample customers Synergis Education (UCaaS, educational services) One of America’s top 3 homebuilders (TPaaS, real estate) Brokerage (UCaaS/CCaaS, health insurance) sold by ShoreGroup

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TeleSpace Leads with Cisco Powered Cloud Services

UnifiedCommunications

TelePresenceCollaboration

Applications

CustomerCollaboration

Same on-premise applications now available via monthly subscription

TeleSpace Confidential© 2013 TeleSpace. All rights reserved.

Unmatched Strength of Quad Core Network™ Secure design

Carrier class

Fault-tolerant

Geo-redundant

High availability

Carrier-neutral access

Independently scalable MPLS Core

DMVPN / Mobility Core

Data Center Unified Fabric Core

Fabric Computing Core

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Internet / MPLS

Austinproduction data center

ASR9K ASR9K

Internet / MPLS

Internet / MPLS

ASR9K

Backbone Waves Backbone Waves

Backbone Waves

Dallastelecom/partner peering POP

ASR9K

Fabric Computing

Cloud

Fabric Computing

Cloud

Ashburnproduction data center

ASR9K

TeleSpace Confidential© 2013 TeleSpace. All rights reserved. 10

Trailblazer in Service OperationsResilient, Reliable, Predictable, and Accountable Geo-redundant NOCs (certified technical engineers) 99.99% service & infrastructure uptime guarantees

World-Class Support Expertise & Innovation TeleSpace intellectual capital Industry best practices Market-leading tools Proven ITSM processes

TeleSpace Confidential© 2013 TeleSpace. All rights reserved. 11

TeleSpace Cloud Services

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Key Areas to Impact

Teaching & Learning

Safety & Security

Finance & Administration IT

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Unified Communications as a Service(UCaaS)

Unified Workspace Voice Voice Messaging IM and Presence Desktop TelePresence

Up to 10 endpoints per user

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UCaaS P1℠Unified Communications as a Service for Priority One E-rate

P1-Eligible Hosted Services Interconnected VoIPVoice Messaging PSTN Access

Local (includes number portability) Long-distance E911 support

Investment ProtectionConnect via new or existing WAN servicesPotential to re-use CPE (endpoints, voice gateway)3-yr subscription, $7.00/user at 65% E-rate discount

TeleSpace Confidential© 2013 TeleSpace. All rights reserved.

TelePresence: Transforming Today’s Education

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TelePresence-Based Customer Care

TelePresence High-Definition Room Systems

Point-to-Point and MultipointTelePresence

Voice, Video and Web Conferencing

Telephony and VideoClients & Endpoints

TelePresencemade simple

Connected learning apps (e.g., capture, transform, share, recording, others)

TeleSpace Confidential© 2013 TeleSpace. All rights reserved. 16

TelePresence as a Service (TPaaS)HD-quality business video

Supports Cisco, SIP-, and H.323-compliant endpoints

TelePresence subscriptions for all use cases Personal, desktop, and 3rd party endpointsMobile devices Conference room endpointsExternal connections (B2B)

Multi-point functionality for all TeleSpace Rendezvous Rooms

Dedicated port modelVirtual Meeting Room (VMR) shared port model

Secure multi-point meetings

TPaaS-only subscriptions, or seamlessly blend with UCaaS and CCaaS

TeleSpace Confidential© 2013 TeleSpace. All rights reserved. 17

Contact Center as a Service (CCaaS) Subscriptions can support 25 to 1000’s of users

Hosted agents and supervisors Precision routing (most proficient agent for customer) Mobile device flexibility (TeleSpace CCaaS with UCaaS Pro) Reporting

Seamless options for best-in-class adjunct applications Bucher+Suter: CRM integration eGain: email, web chat & co-browse Calabrio: recording voice calls & screen captures, workforce management and analytics Nuance: self-service IVR (interactive voice response) and speech recognition Acqueon: predictive outbound dialer

Multi-customer environment Individual, dedicated instance of the services you want (vs. all customers sharing same services)

Bursting subscription option for seasonal increased capacity needs

TeleSpace Confidential© 2013 TeleSpace. All rights reserved. 18

The Last Mile: Choose Your Connections Supported WAN Services

MPLS (traditional private corporate network) Public Internet (over the top and VPN) Secure encrypted media streams

TeleSpace WAN Service InnovationCloud Connect℠ (secure DMVPN over broadband public Internet)Mobile Connect℠ (secure mobile access)Media speeds: Voice (100K), Video (2M), Wideband Video (5M) PSTN Calling Plans: DID, E911, local, LD, number portability

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Compelling Value

Use funding efficiently (scale up/down)

Consolidate communications platform

Teaching & Learning Facilitate better communication with

parents, teachers, and students

Improve staff retention with logistics capabilities and distance learning

Finance & AdministrationInformation Technology

1 Aberdeen’s Business Continuity and Disaster Recovery: Don’t Go It Alone, June 20132 CIMI’s Cloud Computing Cost Savings: Fact or Fiction?

Safety & Security

Emergency responder application

Single button/click for mass notifications (live, recorded, scheduled)

Increase test scores and graduation rates with IM, presence, web conferencing, TelePresence, and virtual classrooms

Reduce hourly average downtime costs1

that can range from $9K to $686K

Trim energy use2

Centralize maintenance & support

Expedite delivery of current versions for all users

IPcelerate, Syn-Apps, and SingleWire solutions

Decrease Total Cost of Ownership Lower CapEx (data center facilities, insurance, heating, ventilation, cooling) Limit need to identify, train & incent new technology talent to stay

TeleSpace Confidential© 2013 TeleSpace. All rights reserved.

Noteworthy Distinction with TeleSpace Secure, scalable and flexible Quad Core Network™

High reliability with our “carrier-neutral” design Alternate WAN access to TeleSpace (if not using corporate MPLS circuits)

Single, integrated applications platform Running complete Cisco Powered Collaboration portfolio Managed private cloud offers for adjunct/ecosystem applications

TelePresence breadth Support SIP- and H.323-compliant endpoints (Cisco, Polycom, LifeSize, et al.) Extensive functionality (B2B, multipoint, recording, capture/transform/share)

Contact Center depth Supports 25 to 1000’s of users (Cisco UCCX and UCCE) Simplified contact center environment incorporates best-in-class partner apps Multi-customer environment

Aggressive Service Level Agreements Enjoy 99.99% service and infrastructure uptime guarantees

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