MicroAge MicroAge Your Trusted Business Technology Partner
MicroAgeMicroAge Your Trusted Business Technology Partner
Presented by HP and MicroAge
February 23rd 2010
© 2006 MicroAge
ProgramIntroduction to MicroAgeMaria FioreBusiness Development ManagerMicroAge
Cloud Services and the Business Technology EcosystemKevin SheppardEnterprise ArchitectHewlett-Packard Canada
Introduction to MicroAge
Presented by Maria FioreBusiness Development Manager
© 2006 MicroAge
MicroAge at a glance
Canada’s leading network of independently-owned systems integrators and value-added resellers
Over 40 locations across Canada, many in operation since 1981
Specializing in multi-vendor turnkey solutions: hardware + software + technical & professional services
Vast experience in SME & public sector
© 2006 MicroAge
MicroAgeOur visionOur vision To be Canada’s leading provider of IT products, services and solutions
Our missionOur mission MicroAge will succeed and prosper by maintaining an unrelenting commitment
to customer service excellence, delivering reliable, competitive products, and by working as true business partners with every customer
Our valuesOur values We are committed to service excellence We build and maintain strong relationships with customers and suppliers in the
communities we serve We succeed by fostering trust, respect and collaboration amongst our clients,
associates and vendor partners
© 2006 MicroAge
Why MicroAge Deep, broad expertise
Local presence, national scope
Strong relationships
Service excellence
© 2006 MicroAge
IT Products, Services & SolutionsPRODUCTS
IT infrastructureNetworkingCommunications Storage
SERVICES
Configuration/ integrationMaintenance & supportManaged servicesLife cycle managementIT staffing
SOLUTIONS
SecurityVirtualizationMobility Backup / disaster recovery
© 2006 MicroAge
Strong RelationshipsYour trusted business technology partner
A customer-driven business model Service-based Collaboration Interaction
Strong focus on IT as business driver Meeting business goals & objectives Solving business problems Reducing costs,
overhead, inefficiencies
Great people Experience Attitude Commitment
© 2006 MicroAge
Service Excellence Planning, consulting, design
IT asset life cycle management Procurement & system configuration
through to disposal e-waste management
Managed services Help desk Service desk Remote network monitoring
Maintenance & support plans
IT staffing
© 2006 MicroAge
Survey of 2,200 IT managers across Canada 2,200 IT managers Private & public sector Multiple industry channels Small, medium & large organizations
Rank based on number of times MicroAge listed as technology leader
2009 Distinguished Award Criteria
©2010 HP12©2009 HP Confidential
Kevin SheppardEnterprise ArchitectHewlett-Packard (Canada) Co.
CLOUD SERVICES AND THE
BUSINESS TECHNOLOGY ECOSYSTEM
©2010 HP13
TECHNOLOGY DRIVES BETTER BUSINESS OUTCOMES
Business Strategy
Technology- enabled services
Business Outcomes
©2010 HP14
SOURCE AND GOVERN SERVICES THAT RESULT IN THE RIGHT BUSINESS OUTCOME
IT organization internal service providerCloud
services
Internal services
Hosted, manage
d services
Business outcomesAccelerate
growth
Lower costs
Mitigate risk
Service portfolio
Service Sourced
Service Delivered
©2010 HP15
PERSPECTIVE ON THE IT SERVICE SUPPLY CHAIN
15
IT organization internal service provider
Busines s users
S
S
SBusiness outcomeIn-house
services
Enterprise-class software
Dedicated and shared infrastructure
Hosted services
Hosted / outsourced service provider
Enterprise-class software
Dedicated and shared infrastructure
Cloud services
Cloud service provider
Massive scale-out infrastructure
Global-class software
©2010 HP16
WHAT ARE CLOUD SERVICES?
What’s new?
Service users
Cloud services are highly scalable and elastic
technology-enabled services, delivered and
consumed over the internet through an as-
needed, pay-per-use business model.
Service providers
New connections: information in
context
New capabilities: multi-tenant software
New access: everything is a
service
©2010 HP17
EVOLUTION OF CLOUD SERVICES
17
Technology over the internet
Existing apps and infrastructure
Contract- based consumption
Decoupling services and data
New connections Information relevance
Service providers Service consumers
Massively scalable applications
New capabilities Flexible consumption
New access
©2010 HP18
CHARACTERISTICS OF CLOUD SERVICES
Provider capabilities Consumer requirementsOn-demand, self service
Highly automated provisioning
Volume and economies of scale
Billing, metering, variable pricing
Location independent availability
Specialized markets
Policy-driven management
Security for access and data
Rapid access and control
Quick time-to-implement
Low up-front cost; no cap-ex
Pay for what you use
Ubiquitous network access
Clearly defined value
Service level agreement
Trust
©2010 HP19
THE REAL QUESTION: WHICH SERVICES GO WHERE?
Sales forecasting service Corporate website service E-mail service Linux Dev lab service
Core ContextBusiness services
Application services ?Data services ?Infrastructure services ?
IT services
IT management services
?
Workplace services ?Facility services ?
©2010 HP20
SERVICES CAN BE OPTIMIZED THROUGH DIFFERENT DELIVERY MODELS
Dedicated
Shared
On premises Customer-owned data center
Off premises Service provider’s data center
©2010 HP21
SERVICES CAN BE OPTIMIZED THROUGH DIFFERENT DELIVERY MODELS
Resources dedicated to each workload; Co-lo, managed, hosted, multi- client data center
Service provider shares resources across workloads of multiple customers
Resources shared across workloads
Dedicated
Shared
Resources dedicated to each workload
On premises Customer-owned data center
Off premises Service provider’s data center
©2010 HP22
HOW TO MOVE TO A SHARED MODEL?
Automate
©2010 HP23
A PRIVATE/INTERNAL CLOUD IS A SHARED DELIVERY MODEL FOR EXISTING IT WORKLOADS
Resources dedicated to each workload; Co-lo, managed, hosted, multi- client data center
Service provider shares resources across workloads of multiple customers
Resources shared across workloads
Dedicated
Shared
Resources dedicated to each workload
On premises Customer-owned data center
Off premises Service provider’s data center
“Private cloud”
©2010 HP24
Service provider shares resources across workloads of multiple customers
Resources shared across workloads
A MAJORITY OF WORKLOADS CAN BE EXECUTED IN A SHARED, AUTOMATED ENVIRONMENT
Dedicated
Shared
Resources dedicated to each workload
On premises Customer-owned data center
Off premises Service provider’s data center
75%
©2010 HP25
THE INDUSTRY IS GOING THROUGH A RADICAL SHIFT: CONFIGURE TO ORDER SERVICES
Dedicated
Shared
On premises Customer-owned data center
Off premises Service provider’s data center
Configure to Order
Build to Order
©2010 HP26
Managed, outsourcing, and hosting services
Scale-out infrastructure Infrastructure as a serviceService provider enablement
Converged infrastructure
Virtualization, automation
Professional services
Dedicated
Shared
Servers, storage, networking, software, servicesProfessional services
On premises Customer-owned data center
Off premises Service provider’s data center
HP CAN HELP YOU GET TO THE RIGHT MIX OF SERVICES
Dedicated
Shared
On premises Customer-owned data center
Off premises Service provider’s data center
HP delivers:
©2010 HP27
Managed, outsourcing, and hosting services
Scale-out infrastructure Infrastructure as a serviceService provider enablement
Converged infrastructure
Virtualization, automation
Professional services
Dedicated
Shared
Servers, storage, networking, software, servicesProfessional services
On premises Customer-owned data center
Off premises Service provider’s data center
HP CAN HELP YOU GET TO THE RIGHT MIX OF SERVICES
Dedicated
Shared
On premises Customer-owned data center
Off premises Service provider’s data center
HP delivers:
Governance
Security
Management of change
©2010 HP28
Public business servicesPrivate business services
Dedicated
Shared
On premises Customer-owned data center
Off premises Service provider’s data center
Dedicated
On premises Customer-owned data center
Off premises Service provider’s data center
Native Cloud
Software and System Design
Resources dedicated to each workload; Co-lo, managed, hosted, multi- client data center
Service provider shares resources across workloads of multiple customers
Resources shared across workloads
Resources dedicated to each workload
©2010 HP29
HOW TO MOVE FORWARD? EVOLVE WISELY
Busines s users
S
S
S
Business outcome
IT organization internal service provider
Cloud services
In-house services
Hosted services
Enterprise-class software
Dedicated and shared infrastructure
Hosted / outsourced service provider
Enterprise-class software
Dedicated and shared infrastructure
Cloud service provider
Massive scale-out infrastructure
Global-class software
©2010 HP30
THREE CONCRETE STEPS TO HARNESS THE TREND TOWARDS CLOUD SERVICES
What Why How
©2010 HP31
1. CLOUD SERVICE AND SOURCING STRATEGY
• Cloud Discovery Workshop: a powerful representation of decision- making aspects related to cloud and shared services − Interactive session with senior HP consultants to identify strategic cloud
related initiatives that promise quick and/or solid business value − Layout next steps in a roadmap
©2010 HP32
Provision infrastructure in minutes with automated activation of servers, storage and networking
Optimize infrastructure confidently with built-in capacity planning and rebalancing tools
Protect continuity of services with automated, cost-effective failover
5 minutes 5 minutes 38 minutes 60 minutes
108Approval Provision Install/configure apps
2. CONVERGED INFRASTRUCTURE WITH HP BLADESYSTEM MATRIX
©2010 HP33
Saa S
Security • Performance • Availability
Paa S
Security • Performance • Availability
IaaS Security • Performance • Availability
Consumer responsibility
Provider responsibilit y
3. SECURE AND GOVERN CLOUD SERVICES
Validate Monitor Diagnose
CloudAssure
©2010 HP34
©2010 HP35
UNLEASH THE POTENTIAL STEIN MART
Challenge:
IT Infrastructure staff of 15 supporting the entire organization. Need fast time to solution, with limited window for evaluation of equipment for new data center
Solution:
Integrated, converged infrastructure. HP BladeSystem Matrix (with BL460c and BL490c servers and Enterprise Virtual Array 4400 storage)
IT results:
•50% faster deployment time
•Ease of infrastructure provisioning
•Proactive resolution with greatly reduced downtime
Business results: Lower cost for deployment of new and replacement systems
©2010 HP36
WITH SO MANY SERVICE SOURCES, SHADOW IT FLOURISHES
Lines of business
Business functions
Enterprise IT
Cloud
Internal
Hosted, managed, outsourced
Val
ue S
ourc
ed??
Busines s
outcome ??
©2010 HP37
MANAGING A HYBRID SERVICE ECOSYSTEM TAKES A NEW KIND OF LEADERSHIP
Val
ue S
ourc
edLines of business
Business functions
Enterprise IT S
Busines s
outcome
Cloud
Internal
Hosted, managed, outsource
d
©2010 HP38
IMPLICATIONS FOR IT ORGANIZATIONS
©2010 HP39
HP CLOUD STRATEGY
Provide cloud services
Help customers secure, source, and govern cloud services
Massive scale-out servers, storage, network
Software for Infrastructure and management
Data center infrastructure: design and optimization
Data center services: in-house and outsourced
Enable cloud service providers
©2010 HP40
HP CLOUD STRATEGY
Cloud Assure
Cloud discovery and roadmap workshops
Service Portfolio Management solutions
ITIL v3 authorship; COBIT, ISO, and other industry standards and practices
Provide cloud services
Help customers secure, source, and govern cloud services
Enable cloud service providers
©2010 HP41
HP CLOUD STRATEGY
Cloud Assure
NetSuite partnership
CloudPrint
MagCloud
GabbleProvide cloud services
Help customers secure, source, and govern cloud services
Enable cloud service providers
©2010 HP42
HP CLOUD-RELATED INITIATIVES & INNOVATIONS
2007 2008 2009 2010
Enable service providers
Help secure, source and govern services
Provide cloud services
LogoWorks
Snapfish
ITIL V3 authorship, training, consulting
Utility computing
Shared services practice
Proliant SL and DL
Cloud Discovery Workshop
Cloud Roadmap Services
HP Moab for Extreme Scale-out
Cloud Platform for MDI
MagCloud
SaaS for IT management
SaaS for Application management
Critical Facilities Services (EYP)
Service Management Framework & services
SCI business unit forms
Performanc e Optimized Datacenters
Research Test Bed
Cloud Assure
StorageWorks x9000
Proliant BL2x220c
CloudPrint
Gabble
Government Secure Infrastructur e
200620052004
Cells
Service delivery platform
Business service management
DC Enviro Edge
©2010 HP43
HP DELIVERS VALUE ACROSS THE BUSINESS TECHNOLOGY ECOSYSTEM
We build it Leading data center design company
We power it With leading servers, storage and networking
We design it Expertise in application architecture & frameworks
We automate it With virtualization and management software
We secure it Through HP Secure Advantage program
We support it With tens of thousands of IT professionals
We govern it HP wrote the books on service management
We measure it HP can measure the fiscal impact of services
We deliver it Through purchased, financed, outsourced, cloud
© 2006 MicroAge
MicroAge/HP follow-up
• MicroAge and Hewlett-Packard are interested in understanding your current positioning of Cloud as part of your IT strategy
• To share HP’s Cloud Strategy and current cloud related initiatives.
• Contact your MicroAge representative today to discuss key programs and initiatives from multiple perspective so MicroAge and HP can identify key areas where we can provide the greatest value to you as a customer.
© 2006 MicroAge
Questions
Thank You