The Economist 92% of manufacturers think cloud will be a moderate to major business factor by 2021, yet only 7% believe it’s prevalent in the industry right now 1 92% 7% Annual IoT spending is expected to reach $20 billion by 2020 3 48% say cloud will be “very important” to distribution and customer relationships within a year 1 Businesses that switch to unified cloud communications save an average of 30-75% 4 Direct Costs › Local calls › Maintenance/setup › Labor › Taxes › Equipment overhead Indirect Costs › Long-distance fees › Utilities › Office space › Travel time (for remote employees) 30-75% SAVINGS IT DEPARTMENT Sales representatives are still the #1 way that U.S. manufacturers take orders 9 With a single cloud platform, sales managers can track progress and profitability against individual and team quotas with real-time feedback 8 SALES DEPARTMENT CUSTOMER SERVICE DEPARTMENT IMPROVED CUSTOMER SERVICE UNIFIED INTERNAL / EXTERNAL COMMUNICATIONS INCREASED EMPLOYEE PRODUCTIVITY REDUCED COSTS BY ONE THIRD 1/3 of manufacturers expect new technology to boost sales and profitability 2 1/2 of companies move to cloud communications for PRODUCTIVITY with 2/3 reporting realized results 7 On top of this productivity boost, 45% of cloud adopters report enhanced efficiency 7 Employees save 1/2 hour a day by easily connecting with peers 11 Streamlined cloud communications help agents connect with customers more frequently and effectively 8 Cloud is better for your bottom line Cloud-based contact centers save 27% annually on customer turnover 5 Cloud increases productivity PRODUCTIVITY gets results Cloud-based contact centers average a first contact resolution rate of 51%, compared with 30% of traditional contact centers 5 30% 51% “8x8 helped us unify our internal and external comms, improve customer service and reduce costs by 1/3!” 10 1. https://www.eiuperspectives.economist.com/sites/default/files/EIU_AscendingcloudMBP_PDF_1.pdf 2. http://rsmus.com/what-we-do/industries/industrial-products/top-10-technology-trends-in-manufacturing.html 3. http://www.businessinsider.com/internet-of-things-logistics-supply-chain-management-2016-10 4. https://telzio.com/blog/cost-benefits-switching-voip-service/ 5. http://www.oracle.com/us/products/applications/aberdeen-roi-cloud-contactcctr-1902159.pdf 6. http://www.bullseyetelecom.com/blog/the-cost-implications-of-voip-vs-traditional-telephone-services/ 7. https://www.pwc.co.uk/communications/assets/unified-communications-report-march-2015.pdf 8. https://www.forbes.com/sites/louiscolumbus/2013/05/06/ten-ways-cloud-computing-is-revolutionizing-manufacturing/#6a01ae8e859c 9. https://public.four51.com/manufacturers-ecommerce-will-replace-your-sales-team/ 10. https://www.8x8.com/resources/customers/swale-heating 11. https://reynwood.com/hosted-voip-time-money/ The Manufacturing Industry is Ripe for the Cloud Cloud reduces IT depreciation risk by switching telco expenses from a Capex to an Opex model 6 CapEx Op It’s becoming impossible to avoid the industrial Internet of Things (IoT) Cloud makes teams better Equipment-free connectivity, fast deployment and intelligent provisioning frees IT departments to focus on higher level projects See how a flexible, cloud-based solution can help take your business to the next level at 8x8.com/manufacturing PBX
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TheEconomist
92% of manufacturers think cloudwill be a moderate to major businessfactor by 2021, yet only 7% believe it’s prevalent in the industry right now1
92%
7%
Annual IoTspending isexpected to
reach $20 billionby 20203
48% say cloud will be “very important”to distribution and customer relationshipswithin a year1
Businesses that switch to unified cloud communicationssave an average of 30-75%4
Direct Costs › Local calls › Maintenance/setup › Labor › Taxes › Equipment overhead
Indirect Costs › Long-distance fees › Utilities › O�ce space › Travel time (for remote employees)
30-75%SAVINGS
IT DEPARTMENT
Sales representativesare still the #1 way that
U.S. manufacturerstake orders9
With a single cloud platform, sales managers can track progress and profitabilityagainst individual and team quotas with real-time feedback8
SALES DEPARTMENT
CUSTOMERSERVICE
DEPARTMENT
IMPROVEDCUSTOMER SERVICE
UNIFIEDINTERNAL / EXTERNAL
COMMUNICATIONS
INCREASEDEMPLOYEE
PRODUCTIVITY
REDUCEDCOSTS BY ONE THIRD
1/3 of manufacturers expect new technology to boost sales and profitability2
1/2 of companies move to cloud communications for PRODUCTIVITY with 2/3reporting realized results7
On top of this productivity boost, 45% of cloudadopters report enhanced e�ciency7
Employees save 1/2 hour a dayby easily connecting with peers11
Streamlined cloud communicationshelp agents connect with customers
more frequently and e�ectively8
Cloud is better for your bottom line
Cloud-based contact centers save 27%annually on customer turnover5
Cloud increases productivity
P R O D U C T I V I T Y
gets results
Cloud-based contact centersaverage a first contact resolution rate
of 51%, compared with 30% oftraditional contact centers5
30%
51%
“8x8 helped us unify our internaland external comms, improve
customer service andreduce costs by 1/3!”10
1. https://www.eiuperspectives.economist.com/sites/default/files/EIU_AscendingcloudMBP_PDF_1.pdf
2. http://rsmus.com/what-we-do/industries/industrial-products/top-10-technology-trends-in-manufacturing.html
3. http://www.businessinsider.com/internet-of-things-logistics-supply-chain-management-2016-10
4. https://telzio.com/blog/cost-benefits-switching-voip-service/
5. http://www.oracle.com/us/products/applications/aberdeen-roi-cloud-contactcctr-1902159.pdf
6. http://www.bullseyetelecom.com/blog/the-cost-implications-of-voip-vs-traditional-telephone-services/
7. https://www.pwc.co.uk/communications/assets/unified-communications-report-march-2015.pdf
8. https://www.forbes.com/sites/louiscolumbus/2013/05/06/ten-ways-cloud-computing-is-revolutionizing-manufacturing/#6a01ae8e859c
9. https://public.four51.com/manufacturers-ecommerce-will-replace-your-sales-team/
10. https://www.8x8.com/resources/customers/swale-heating
11. https://reynwood.com/hosted-voip-time-money/
The Manufacturing Industryis Ripe for the Cloud
Cloud reduces IT depreciationrisk by switching telco expensesfrom a Capex to an Opex model6
CapExOp
It’s becoming impossible to avoid theindustrial Internet of Things (IoT)
Cloud makes teams better
Equipment-free connectivity, fast deployment andintelligent provisioning frees IT departments to focuson higher level projects
See how a flexible, cloud-based solutioncan help take your business to the
next level at 8x8.com/manufacturing
PBX
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