Cloud Computing and Service Management BSRE … Computing and Service Management BSRE Krakow July 2009 ... with bridge to Incident ... Cntl A Cntl B DS3400 3650 M2 Server ...

© 2009 IBM Corporation

Cloud Computing and Service Management

BSRE Krakow July 2009

Juergen Schneider, Distinguished Engineer, Tivoli Service Process Automation Development


Tivoli Software

Agenda

Cloud Computing and Service Management– Definition and major concepts

– Cloud Service Lifecycle

– Cloud Scenarios

– Cloud Computing Architecture


Tivoli Software

....service oriented and service managed

Attributes

Cloud Computing …

VISIBILITY CONTROL AUTOMATION

“Cloud” is an emerging consumption and delivery model for many IT-based services, in which the user sees only the service, and has no need to know

anything about the technology or implementation

Metering & Billing

Rapid provisioning

Flexible pricing Elastic

scaling

Advanced virtualization

Standardized, consumable

web-delivered services Service

Catalog Ordering


Tivoli SoftwareCloud Computing deployments and services

4

Infrastructure as a service(virtualized servers, storage, networking)

Applications, Processes and Information as a service

Software platforms as a service(optimized middleware – application servers, database servers, portal servers, etc.)

Public Clouds(provider - Internet)

Enterprise Clouds(data center - Intranet)

Hybrid Clouds(public and private)

Services


Tivoli Software

Enabling Innovation

Organizations with extensive integration of business & technology grew 5% faster than their peers

Source: IBM Global CEO Study 2006

78% of CEOs believe integrating business and technology is fundamental for innovation

Business and technology integration addresses many top inhibitors to innovation:

ü Limited funding for investmentü Government restrictions

ü Inflexible physical and IT infrastructure

ü Process immaturity

ü Insufficient access to information

IBM Confidential

Definition of the Business Services and IT Strategie

Business Services

Analysis of the App., Infrastructure- und SLA-

Dependencies

Classification

Definition of the Build & Management Plans based

on Best Practices

Service-Design

An Integrated IBM Play

Lifecycle Management of IT Services

Lifecycle Mgmt Lifecycle-Management

TPM

TSM

Director

TSA

ITM/ ITCAM

…

Offering

Sub-scription

Instan-tiation Pro-

ductionTermination

DITS LifecycleManagement for

Application Landscapes

Cross System VirtualizationStack

(Ensembles and Hybrid Systems)

Virtualization

Business Applications & Services

Business Applications & Services

Dynamic Infrastructure and Cloud Computing

System Management

Service Management

What is a ‘Service’

It is likely to be a service…. o if its description and design highlight separate roles for customers, users, providers

and suppliers.

o if the “what” has been separated from the “how”, and we can change the underlying assets - processes, technologies, data – as well as suppliers yet still provide the promised business outcomes and value.

o if it is offered with a pre-defined value proposition stating specific price points and performance metrics tied to business (not just IT operational) outcomes.

o if it is something that makes sense as a customer/user selectable item, with corresponding service requests available in a menu or service catalog.

o if it makes business sense

‘A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.’

ITIL V3 Glossary


Tivoli Software

Service Management is at the Heart of the Cloud

Service Processes

• A Process Platform to manage the virtual infrastructure

• Service Processes that deliver the user experience

The effectiveness and efficiency of a cloud implementation is predicated on the interaction of these components

Process Platform

Delivering Cloud services requires 2 components:


Tivoli Software

ITIL and Tivoli Service Automation Management

• Framework of Build- and Management Plans for phases of the service lifecycle

• Portfolio of supported Service Classes

• Tools for design and development of new Service Definitions incl. Service Topology

• Tools for design and development of Build- and Management Plans (i.e. processes)

• Build- and Management Plans for creation of Service Instances

• Build- and Management Plans for modification of Service Instances

• Simple self-service-like Build- and Management Plans for fulfillment of Service Requests

• Integrated Event Management (ITM) with bridge to Incident Management


Tivoli Software

Adds CPUs

Tivoli Service Automation Manager§ Selects resource from pool (CMDB)§ Executes Management Plans to install

image

John, Test Center ManagerRequests Capacity f or a specif ic test through a self -serv ice GUI

Specifies Parameters: §Project Name, Owner§# of Servers, #CPUs, Mem,§Type of VM (AIX LPAR or VMWare)§SW stack (or Image – work in progress)

John, Test Center ManagerReceiv es ready to use Test SystemGiv es testers access

zVM

Linux

SW Stack

Anne, Bob, Linda, TestersUse Test System to run tests

Tw o more testers are assigned to projectAdd‘l tests required, more capacity needed

John, Test Center ManagerRequests more CPU

Tivoli Service Automation Manager

§ Selects resources from pool

§ Executes Management Plans to add CPUs

Specifies Parameters: §Project Name, Owner§# add‘l CPUs,

Pass Parameters

System CreatedNotification

Run TestsGrant Access

Run add’l Tests

Pass Parameters

zLinux

SW Stack

Tivoli Provisioning Manager

§ Deploy system

Scenario: Simple Deployment Scenario: Test Center– simply automated request fulfillment process


Tivoli Software

Adds CPUs


image John, Test Center ManagerRequests Capacity f or a specif ic test through a self -serv ice GUI

Specifies Parameters: §Project Name, Owner§# of Servers, #CPUs, Mem,§Type of VM (AIX LPAR or VMWare)§SW stack (or Image – work in progress)§Start and Stop Date and Time

John, Test Center ManagerReceiv es ready to use Test SystemGiv es testers access

zVM

Linu

SW Stack

Anne, Bob, Linda, TestersUse Test System to run tests

Tw o more testers are assigned to projectAdd‘l tests required, more capacity needed

John, Test Center ManagerRequests more CPU

zLinux

SW StackTivoli Service Automation

Manager§ Selects resources from

pool§ Executes Management

Plans to add CPUs

Specifies Parameters: §Project Name, Owner§# add‘l CPUs,

Pass Parameters

System Ready

Run TestsGrant Access

Run add’l Tests

Pass Parameters

Marion, Data Center AdminApprov es request

Additional user customized processes supported

Pass Parameters


§ Deploy system

Scenario: Test Center– with complex request fulfillment process + reservationFulfillment Flow


Tivoli Software

Scenario : Complex Scenario with Extended Manageability and complex Applications

John, LoB ManagerReceives ready to use Test SystemGives testers access

Anne, Bob, Linda, App OwnersUse System to deploy App

Grant Access

§ Deploy & configure ITM agents

ITMITPA

Incident & Problem AnalystsL1, L2 & L3

End UserProblem

OmnibusTBSM

Tivoli Service Automatiom Manager

§ Good Management Practices for the specif ic service created

§ Correlate w ith information about service, proposed Mgmt. Plans, etc.

SRM/CCMDB§ Open Ticket § Do Impact Analysis

Change Configuration


§ Adapt systems§ Configure WAS

ISM Job Plan Execution§Add WAS Cluster Member§Provision ITM agent§Manual Step ...§Adapt WAS Heap Size

p6

Linu

SW Stack

Production

AIX

WAS

AIX

WAS

zOS

DB2


image John, Lob ManagerRequests a WAS Platf orm f or a prduction through a self -serv ice GUI

Specifies Parameters: §Project Name, Ow ner§ WAS Golden M aster§Start and Stop Date and Time

Pass Parameters

Marion, Data Center AdminApprov es request

Additional user customized processes supported

Pass Parameters


§ Deploy system

Fulfillment Flow

© 2008 IBM Corporation© 2008 IBM Corporation13 Tivoli Service Automation Manager Solutions


Concepts of Cloud Management...

Script Lib JavaLib

TPM WF

Automationassets

---------------------

Service Definition

------------------------------------------

Service Definition

---------------------

Service Definition (Template) Open Cardinalities Variants No assignment of components

Topology Template of best practices Topology Node represents one or more IT resources which can be provisioned and managed

Management PlanOrchestrates operationsDefines Control Flow (what comes next as well as the data flowMapping of data to operations

Operation Implementation Executes e.g provisioning Integration of external systems Intgration of customer scripts

OS

Database

WebSphere

Service Requester

Roles and Responsibilities Open concept of user and roles Different views on the service based on roles

© 2008 IBM Corporation© 2008 IBM Corporation14 Tivoli Service Automation Manager Solutions


Concepts of Cloud Management

Script Lib JavaLib

TPM WF

Automationassets

---------------------

Service DefinitionTest

---------------------

Transfer & execute

Scripts for provisioning

Data Center Resources

Dis p a tc he r

W e b Sp he re Po rta lPorta l Se a rc hCon te n t App s

W e b Sp he re Po rta lPorta l Se a rc hCo n te n t App s

HT T P Se rv e rDe p lo y m e n t M grDa ta ba s e Se rv e r

W e b Sp he re Po rta lPo rta l Se a rc hCo n te n t App s

W e b Sp h e re Po rta lPo rta l Se a rc hCo n te n t Ap p s

HTT P Se rv e rDe pl oy m e nt M grDa ta ba s e Se rv e r

Da ta ba s e Se rv e rPro du ction Clu ste r A

Production Cluste r B

Dis pa tc he r

Test 2Di s p a tc he r

W e b Sp he re Po rta lPo rta l Se a rc hCo n te n t App s


HT T P Se rv e rDe p loy m e n t M grDa ta ba s e Se rv e r


W e b Sp he re Po rta lPo rta l Se a rc hCo n te n t Ap p s

HT T P Se rv e rDe p loy m e n t M grDa ta ba s e Se rv e r

Da ta ba s e Se rv e rPro du ction Clu ste r A

Production Cluste r B

Dis pa tc he r

Test 1

---------------------

Service Instance Test 2

---------------------

---------------------

Service Instance Test 1

---------------------

Instantiation Execution of a special management plan The Initial Management Plan is responsible to create instances in the mgmt infrastructure and in the reality Other Management Plans then can change (manage) the instances.

Managed Application environment is build up by executing automation assets orchstrated by initial management plan

Service Instance (Deployment) Representation of the application environment and its resource in the real world

...from definition to deployed instances

Tivoli Development Lab Boeblingen | We Innovate – We Integrate – We Deliver |

© 2008 IBM CorporationIBM Software Group | Tivoli software

Orchestration of Technology, Processes, People & Data to fulfill end-user requests and operational tasks

Cloud Management Base Architecture

Technology

ServiceDefinition

Tools

ServicePublishing

Tools

ServiceFulfillment &Configuration

ToolsUI, Fulfillment, Data, MetaData

ServiceMonitoring

ToolsKPIs

ServicePlanning

Infrastructure & Virtualization VM

EnsembleManagement

Platform Management Services

Provisioning Services

Workload mgmt Services

Usage & Accounting Services

Monitoring Services

Security Services

ServiceCreator/Planner

Tivoli Process Automation Engine

C

M

STopologiesMgmt Plans

Assets, CIsIntegration

DCMReservations

Service Reqmts

Solution Content

SRMCatalog

RPMData Loader/TPM CCMDB

Solution Runtime

Topology Allocation Reservation

Image Mgmt

Maximo Admin GUI

Service Requester

Service Operator

SAP

Storage Network

WAS NDPortal

In YE08 Release

Tech Preview availab le

Top Candidate for 2009

Customer Engaged Dev

LEGENDA:

Web 2.0 Self Service GUI IT Service (Infrastructure & Application) Provider



Cloudburst Architecture & Components

Midplane

AMM

2AM

M2

Midplane

Customer SAN NetworkCustomer Ethernet Network

x3650 M2

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24 pt 1Gps Ethernet Sw

24 pt 1Gps Ethernet Sw

10G BNT Enet SwitchMSIM-L Bay 9

10G BNT Enet SwitchMSIM-L Bay 7

20pt FC SM 20pt FC SMBay 3 Bay 4

PDU

1

PDU

2

Cntl A Cntl BDS3400

3650 M2 Server

Windows 2003 R2 Enterprise

IBM

Dire

ctor

6.1

.0

Tool

sCen

ter

S

QL

Ser

ver

V

irtua

l Cen

ter 2

.5

BO

FM

IBM

Sto

rage

Mgr

VMWare ESXi 3.5 U4 Hypervisor

SUSE 10 SP2 & NFS

TPM 7.1

ITM6.2.1

WAS ND 6.1.0.13

DB2 ESE 9.5

ITDS 6.1.0.1

BlueCloud 1.6.1

TSM


Backup…



What the Customer Wants (?)



The Challenge of Do-It-Yourself

IBM Tivoli

20IBM Confidential

Basic Principles to address Customer Needs

Integrate

Manage according to Best Practices

Manage in the context of the Service

•Automated Deployment incl. Mgmt. Infrastructure•Correlate situations with impacted application and SLAs•Structured Integration with Service Desk and Incident Mgmt•Offer but don‘t mandate automation solutions for change

•Implement Red Books into Technology•Templates, Policies, Scripts, Thresholds•Can be changed by customer

ServiceManager

TemplatesPoliciesScripts

Thresholds

TPAP

IBM Software Group | Tivoli software

IBM Confidential © 2009 IBM Corporation 21

Customer Pain & the new IT challenge (Image Sprawl) Proliferation of virtual images in customer environments (just copy a file). Customer need a way or

organizing, managing deploying these images to the various virtualized platforms in a scalable manner. Dormant images need maintenance too. (E.g. security patches) Customers need a way of managing the virtual images once they are deployed. This includes monitoring, updating,

tracking changes etc. Customers need to manage the virtual images created by them in addition to any vendor bought images. Customers needs to integrate their images that are deployed with their processes and management tools.

21

Industry – wide change to Image Management Images fast becoming the core object for deployment in datacenters– bypasses installation problems, provides faster

time to value Easy way to boot, store, distribute, copy software- OS & Applications Installation is as simple as a copy operation. (Configuration still needed) Fundamental mechanism for deploying cloud services (e.g. Amazon) Companies beginning to ship images to solve installation problems.

It contains binary data that can be used to boot a virtual machine or LPAR when available to the CPU via storage or network connection. This also includes some metadata for configuration, instantiation and startup.

What is an image


IBM Confidential © 2009 IBM Corporation 22

Image Lifecycle Management

22

Store Deploy ManageBuild

Tooling to build virtual images and associate metadata with them. This can be done by capturing existing system or by creating a new image structure. Images can represent single system or composite application.

Store the images in a repository. Manage multiple image repositories using a Library. They also need to be accessible from a deployment system. It includes offline operations capability including query and search. Repositories can be distributed and replicated for scale.

Deployment requires platform specific tools to take images from Store and use the appropriate mechanism (network or storage) to create an instance of the image for booting the system ( VM or LPAR) and attaching data images where needed. This includes customization of image for deployed instance.

Use information from the build and deployment stage to better manage the deployed service. Management system needs to monitor, patch and update the deployed system. It also needs to include capture of a running system. The captured image can be modified for deployment in other locations or simply restored in its original location.

Design

Tooling to design the stack of OS and applications in a virtual image. This can be done by modifying existing system image or by creating a new image structure. Images can represent single system or group of images can represent a composite application.

Manage

Other discussion points Standards : Open Virtualization Format Specification (OVF) Governance : Control of images across the lifecycle steps Storage media : Impact of Storage hardware on Image Management *Security (including integrity, signing and access control) of images


IBM Confidential © 2009 IBM Corporation


IBM Confidential © 2009 IBM Corporation

Service Management (Cloud Computing) Runtime

CMS

Image Operator

and Admin

Image Operator

and AdminBase ImageMgmtFunctions

Migrations(P2V V2P, V2V, P2P)

DeployDiscover

Image Repository Image Inventory data/

cache

Design & Build

Image Mgmt Reference Architecture

Storage infrastructure iSCSINAS

DAS SCSI FC SAN

VMFS/other NFS

IP networkIP network

CMDB

Graphical design environment

for virtual images

Graphical design environment

for virtual images

Build tooling &Metadata editingBuild tooling &Metadata editing

Heterogeneous Image Management Runtime

Image Library Versioning control SearchImage

metadata

In-house & externalIT resources

VM

EC2/RC2/XY2

Machine D

VM VM VM

Machine C

Machine BMachine A

VM host

VM VM

VM host

VM VM VM VM

VM host VM host

VM VM

VM host

VM VM

VM host

Capture Save Query

VersioningUpdates

Access Control

Backup Restore

Base Image Management Runtime

Offline Updates

Operations UI Reports

Enterprise MgmtFunctionsSPOC

SPOC for Base Image Actions

Composite Images Actions

Query Checkin/ Checkout

Integration with Build Tools

Build images rep.

Reporting

User Mgmt

Security

ServiceRequestor

Service Operator

and Admin

Define

Versioning control Discover

Images as partof the bigger

Service Management

Governance Flows including composite

Images actions

Request Driven Deployment

Query

Integration with Build Tools

Service Templates

Reporting

User Mgmt

Service DefinitionService Definition

Service Configuration

Service Configuration

Service PublishingService Publishing

Compliance License Security

Cloud Computing and Service Management BSRE … Computing and Service Management BSRE Krakow July 2009 ... with bridge to Incident ... Cntl A Cntl B DS3400 3650 M2 Server ...

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