CLIU 21 Librarians' Consortium Meeting. Ask Here PA Fast facts: –24/7 live chat –Staffing –Free service for all residents of PA –70% of users K-12 during.

CLIU 21 Librarians' Consortium Meeting

Ask Here PA

• Fast facts:– 24/7 live chat– Staffing– Free service for all residents of PA– 70% of users K-12 during school year

Access

• All you need is Internet access• Logon is anonymous; users are only

required to provide a screen name, question, and zip code

• Librarian’s respond by having a chat conversation and showing relevant Web sites

• Web-based software – No heavy lifting for you

How do Students Find Us?

How do Students Find Us?

How do Students Find Us?

Chat Interface

Chat Interface – During Chat

Chat Widget

What Happens?

• 5 – 15 minutes• Chat conversation• Provide the information and/or show

the patron how to find the answer for future use.

• Staff tools = POWER Library, Access PA, Your catalog, Credo Reference & the open web

• Follow-up

After the Session

• Transcripts are reviewed for quality assurance by local and statewide Ask Here PA administrators

• Optional e-mail delivery of transcripts

Link to Ask Here PA

• Every school can link to Ask Here PA• Linking instructions online at

askherepa.org/quicklinking.htm– Provides staff with referring URL

askherepa.org/quicklinking.htm

Ask Here PA Course

• Understanding & Promoting Ask Here PA

• 3 Act 48 credits• WebJunction

– http://pa.webjunction.org/

• More courses from Access PA– www.accesspa.state.pa.us/

wjcourses.htm

Your Students

• We love them!…but not all at once

• Limit simultaneous logons– Stagger logon times– Pair them up into groups

• We help with school related work and research, but…– We don’t do “solve for x” or reading

comprehension

During Chat

• They can tell us what they know already

• Patience is…– Not logging in again because you want it

faster– Understanding research can take time

• Provide an e-mail and we can send more!

Lesson Plan

• A Good Question Gets a Good Answer– askherepa.org/lessons/

goodquestion.htm

Ready-to-Go Presentation

• In PPT and PDF

We are Socially Inclined

• http://www.facebook.com/pages/Ask-Here-PA/148629061859944

• http://twitter.com/askherepa

Questions?