Clinton Police Department E911 Communications

Clinton Police DepartmentE911 Communications

Clinton E911 Center

Clinton E911 Center

Clinton E911 Center

When did 911 start in the US?

January 1968 the American Telephone System and Telegraph Company announced that the digits 9-1-1 were available for installation on national scale as the single emergency telephone number.

E911 from a landline phone

• Call is answered by E911 operator

• Phone number and address pops up on the screen

• Sometimes in larger E911 centers, a map with the address pops up on the screen

Call E911 from cell phone

• Cell phones are mobile and are not associated with a fixed location

• Cell phones bounce from tower to tower• Be sure to tell the call taker your location and

type of emergency• If using a cell phone that isn’t activated and

you are disconnected, you must call back. They have no way of calling you back.

5 of the worst reasons to call 911

• Testing to see if the phone works• Getting the number for the police department• To ask the police or fire or ambulance agencies

a question• Teaching kids to call 911• To get a cat out of a tree

When to call 911

• Life threatening illness (examples heart attack, stroke, trouble breathing, etc.)

• Car wreck• Smoke• Gunshots• Domestic violence

Initial E911 dispatcher training

• Dispatchers have in house training with a trained dispatcher at the police station.

• Dispatchers have to go to Nashville to the Tennessee Bureau of Investigation to go through training.

Clinton E911 dispatcher training

• They return to TBI every two years to be recertified because of the sensitive information that they deal with and they need to know any laws that might have changed.

• Clinton dispatchers take 40 hours of practical dispatch training per year which includes: how to dispatch certain situations, how to deal with certain types of callers, etc.

Code Red

• Code Red is free to Clinton City residents and businesses.

• Distributes emergency messages via telephone to targeted areas or the entire town at a rate of 1000 calls per minute.

• Delivers customized pre-recorded emergency messages and severe weather alerts directly to homes and businesses.

• Landline numbers are automatically registered but cell phones need to be registered.

What should I do when I get a code red message?

• Listen Carefully• Follow Instructions• Don’t hang up until you hear the whole message (the message

will not be repeated)• DO NOT call 911 unless instructed to do so (You will only tie up

emergency lines)

How can E911 help children?• Parents must teach their children the proper

time to use 9-1-1.• Children may not know the police station

phone number but they know how to call 9-1-1.

• If a child’s parent becomes ill, they can call 9-1-1 and get them the help that might save their life.

How can E911 help children?

• If somebody breaks into their house while they are home alone. The child can call 9-1-1 to protect themselves and their house.

• If there is a fire.• 9-1-1 is really good for children

but they have to be responsible and not just call for fun. They need to know it is for emergencies only.

Easy as 9-1-1 with cellphone Sally

• http://www.youtube.com/watch?v=zXXbnU-7EfA

Song Title 00-00 status #7C588A

Works Cited

• 9-1-1 for Kids. (2001). Retrieved February 21, 2012, from http://www.911forkids.com

• E911 Communications. (n.d.). Retrieved February 21, 2012, from http://www.clintontn.net/Police/e911.htm