Clinical Leadership Dr Jon Goldin FRCPsych Consultant Child and Adolescent Psychiatrist and Honorary Senior Lecturer
Clinical Leadership
Dr Jon Goldin FRCPsych
Consultant Child and Adolescent
Psychiatrist and Honorary Senior
Lecturer
Different Leadership Styles
• Autocratic leader
• Democratic leader
• Laissez-faire leader
Kurt Lewin 1939
Autocratic Leader
• Gives direct orders
• Does not seek input from others in
decision making
• Decisions can be made quickly
• Junior members of the team can become
demotivated
• Poorer decisions?
Democratic Leader
• Involves all members of the team in
decision making
• Retains the final say
• Group members feel more motivated
• Less productive, but higher quality
output
• Decision making can be slow
Laissez-faire Leader • Offers little / no input in decision making
process
• Decisions left up to group members
• Works well where group members are
highly competent
• Responsibility can help motivate team,
but can also feel demotivated by
perceived absence of leadership
The current NHS context
• Increasing importance attached to the
value of clinical leadership
• The Next Stage Review (Lord Darzi)
aimed to put clinical decision making at
the heart of change in the NHS
Clinical leadership
• Previously a neglected force in the programme
of reform
• There is now a clear commitment to enhance
clinical leadership
• This is now a concern of Government, the NHS,
the clinical professions, and many other
institutions
Aspiring to excellence
• The doctor's frequent role as head of the healthcare team and commander of considerable clinical resource requires that greater attention be paid to management and leadership skills
• Role acknowledgement and aspiration to enhanced roles - in subspecialty practice, management and leadership, education or research - are likely to facilitate greater clinical engagement
Sir John Tooke, 2008. Aspiring to Excellence
Clinical leadership
• Need for a culture that recognises and welcomes the need for
clinical leadership at every level in the NHS, a culture that
naturally sets out to cultivate and support local leaders
• For clinicians this culture should become rooted in education
and training, and brought alive by example
• Aim is to extend this widely into every domain of NHS service
The underlying barriers to clinical
leadership
Mountford & Webb 2009
• Clinicians not selected
for leadership skills
• Not connected to
day job
• Finance
• Lack of career pathway
• Obtaining training
• Not vital to patient
outcomes
• Not vital to
professional
success or a doctor’s
identity
Clinical leadership • Leadership is about seeing what is needed and
making it happen
• It recognises and accepts the bond between improvement and change, managing the threats, disturbance, disruptions
• All improvement demands and derives from change - but not all change leads to improvement. We must learn from mistakes, and share experience
Berwick 1996
Clinical engagement in
financial management
• “To varying degrees, combinations of weak governance, poor management and lack of engagement of clinicians have contributed to financial failures”
• Recommendation: “the Department of Health should identify models of successful joint working between financial and clinical management and promote them across the NHS”
Public Accounts Committee, 2007
The Medical Leadership
Competency Framework Lays out the ‘leadership competencies doctors need to
become more actively involved in the planning,
delivery and transformation of health services’.
A tool to:
• Inform the development of training curricula
• Highlight individual strengths and development areas
through self-assessment and feedback from
colleagues
• Assist with personal development planning and
career progression
NHS Leadership Qualities
Framework
• Personal qualities e.g. self belief, self
awareness
• Setting direction e.g. seizing the future,
Political astuteness
• Delivering the service e.g. holding to
account, empowering others
Management and Leadership
• Management produces order and consistency
• Leadership produces change and movement
• Both are essential
Kotter 1990
Tasks of Leadership
• Define the task
• Initiate the action
• Control the action
• Support people to get things done
• Inform people
• Evaluate
What makes a good leader?
• Clear vision/task
• Willingness to learn from experience
• Self-awareness
• Liked but also willing to take unpopular
decisions
• Valuing their team
• Capacity to follow
What makes a good leader?
• Good communicator
• Flexible/adapatable/undogmatic
• Organised
• Capacity to contain anxiety
• Capacity to understand and manage
complexity and conflict
Trust • Leaders must earn their followers’ trust
but followers have to be capable of trust
• Value of open, honest conversations
between team members
• Plan needs co-ownership between
leader and team
• Value of a critical friend
Look after your team
(and yourself)
• Keep in mind less empowered members
of the team
• Listen and try to understand
• If you disagree, do so with respect
• Protect yourself
Systemic awareness
Different levels of the organisation:
• Individual
• Interpersonal
• Group
• Intergroup
• System
Awareness of Group
Dynamics
• Unconscious processes that take place
• Splitting and projection
• Idealisation and denigration
• Envy and jealousy
• ‘Taking the irrational seriously’
Cockpits are organised with
4 primary groups of panels and instruments
Navigation Instruments: tell your orientation to your goal or destination
Engine Instruments: tell you whether you have the thrust to get there
Control Instruments: tells your 3-dimensional orientation to earth
Communication Equipment: permits you to communicate with others
• Vision—(Navigation)
• Communication— (Dialogue)
• Motivation—(Drive)
• Control—(Guidance)
• Context (Situational Awareness)
• Personal Presence (Self Awareness)
Six-Dimensional Leadership
The Foundations of Leadership
Vision covers the ability to articulate a compelling
image of the team’s primary goal, and to provide
original ideas for achieving it. It also includes the
capacity to remain focused on the ‘big picture’
without getting distracted, lost in irrelevant details,
or sidetracked by personal ambitions.
Communication includes the skills to
communicate information accurately, clearly and
sensitively within and outside the team. It involves
giving and receiving feedback openly, and
mediating the team’s relations with outside
constituencies, without distorting or
misrepresenting important information.
The Foundations of Leadership
Motivation includes personal drive and the
capacity to demonstrate commitment and to
inspire others. It involves persuading team
members to work towards achieving a common
goal, and taking initiative without discouraging
others, hanging back, or putting one’s own
individual accomplishments above those of the
team.
The Foundations of Leadership
Control refers to the ability to guide the team’s
efforts with sensitivity and balance. It includes the
capacity to stay attentive to the team’s progress
and take corrective action when necessary,
without being overbearing, or inhibiting the
initiative of other team members.
The Foundations of Leadership
Context covers taking into consideration and
working with the environment in which the team
operates. It involves remaining aware of the
surroundings even under high pressure, and
demonstrating the capacity to deal with external
demands without being excessively compliant or
unnecessarily rebellious.
The Foundations of Leadership
Know Thyself Inscription above the Temple of Apollo
at Delphi – Greece, IV Century B.C.
6 Dimensional Leadership:
Personal Presence—Self Awareness
Personal Presence entails personal integrity, self
awareness, and the courage to take responsibility
for one’s actions. It involves the willingness to take
emotional risks, speak one’s mind, and
demonstrate reliability to the team, while not
blaming others for one’s own mistakes.
The Foundations of Leadership
• Navigation—Goal (Vision)
• Communication—(Interaction)
• Engine—Propulsion (Motivation)
• Control—(Guidance)
• Situational Awareness (Environmental Context)
• Personal Presence—(Self Awareness)
Six-Dimensional Leadership
Conclusion
• Leadership a very important issue in
today’s NHS
• Importance of both leadership and
followership
• Be clear about the task
• Value of good multidisciplinary
teamwork