CLIENTELE LISTING (Partial) - Malaysia DISTRESSED CUSTOMER MANAGEMENT AXA Singapore Pte Ltd M1 Shop Pte Ltd Aeon Co (M) Bhd KPJ Seremban Specialist Hospital AKPK Malaysia Maxis Berhad Bank Negara Malaysia Microlink Systems Bank Rakyat Mitsubishi Motors Malaysia Sdn Bhd Bonuskad Loyalty Sdn Bhd Nestle Products Sdn Bhd Bursa Malaysia Bhd Pantai Hospital Kuala Lumpur Celcom Timur (Sabah) Sdn Bhd POS Malaysia Berhad Chartis Malaysia Sdn Bhd Poh Kong Holdings Malaysia Classita (M) Sdn Bhd Rangkaian Pengangkutan Integrasi Deras Sdn Bhd (Rapid KL) CTRM Aviation Sdn Bhd Sarawak Energy Berhad Euromobil Sdn Bhd (Audi Malaysia) Takaful Ikhlas Sdn Bhd Indah Water Konsortium Sdn Bhd Tupperware Malaysia Sdn Bhd KPJ Healthcare Bhd UOB Malaysia
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CLIENTELE LISTING (Partial) - Malaysia
DISTRESSED CUSTOMER MANAGEMENT
AXA Singapore Pte Ltd M1 Shop Pte Ltd
Aeon Co (M) Bhd KPJ Seremban Specialist Hospital
AKPK Malaysia Maxis Berhad
Bank Negara Malaysia Microlink Systems
Bank Rakyat Mitsubishi Motors Malaysia Sdn Bhd
Bonuskad Loyalty Sdn Bhd Nestle Products Sdn Bhd
Bursa Malaysia Bhd Pantai Hospital Kuala Lumpur
Celcom Timur (Sabah) Sdn Bhd POS Malaysia Berhad
Chartis Malaysia Sdn Bhd Poh Kong Holdings Malaysia
Classita (M) Sdn Bhd Rangkaian Pengangkutan Integrasi Deras Sdn Bhd
(Rapid KL)
CTRM Aviation Sdn Bhd Sarawak Energy Berhad
Euromobil Sdn Bhd (Audi Malaysia) Takaful Ikhlas Sdn Bhd
Indah Water Konsortium Sdn Bhd Tupperware Malaysia Sdn Bhd
KPJ Healthcare Bhd UOB Malaysia
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CLIENTELE LISTING
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TESTIMONIALS FROM CLIENTS
“We would like to share our immense satisfaction with the quality of customization in
the delivery and follow-up by DD Consulting…..
The pre-workshop consultancy provided the due diligence to understand the industry
trends in the intense and highly competitive telecom space. The consultants’ vast
experience in both the customer management and business realities provided our
seasoned Retail managers with new perspectives and ideas to improve their team
management and customer approach. ….
It is encouraging to also see that the team was keen to ensure traction during the e-coaching phase after
the workshop. And the strong feedback from their return after one month for the group coaching
demonstrated that the leaders had assimilated and improvised the solutions for their own workshop.”
Senior Manager, M1 Shop Pte Ltd
Regina has done a great job to keep the whole training relevant with good examples and lively attitude.
Class was conducted efficiently and she was able to keep a difficult topic interesting throughout the two
days.”
Vice President, AXA Singapore Pte Ltd
WHAT PARTICIPANTS LIKE MOST ABOUT THIS COURSE
CUSTOMISED IN-HOUSE PROGRAMS
Participants feedback
“great programme help to handle different situations”
“Useful for the frontliners as we face a lot of difficult situations and demanding clients”
“Many examples and case studies”
“It is very customer service related”
“Learning on job related issues are just never enough. It's good to absorb more & share on experience,
different handling method”
“2 days we covered lots of learning that happened in the retail shops, it will be good for DRM
(Supervisors to attend this training)”
“Very interactive course. All learning concepts are linked to our daily life/work”
“I would recommend my other staff to attend cos it is useful to know how to handle staff & customers”
“Interactive, realistic and versatile as can apply to myself /staff as well”
“Structured ways of customer handling”
“Great course that can be easily understand and absorb through examples shown and role plays”
“There are good and beneficial "take aways" from this workshop for retail folks to apply at work”
“Relevant experiences shared including examples, during application of modules benefits us in area of
work”
Participants from AXA Singapore
“workshop was fun and interactive”
“enjoying the class and learnt a lot of new techniques “
“Regina has done a great job to keep the whole training relevant with good examples and lively attitude.
Class was conducted efficiently”
“Real live case studies”
The workshop was lively and the consultant was able to keep the workshop interesting over the 8 hours
x 2 days. Great job”
“Applicable tools for handling difficult customers”
“Facilitator is good at giving examples, especially real situations”
“Like the live samples & cases”
“Workshop was conducted very well. Very interesting and relevant to work”
“Will try to apply the learnt principles as much as, primarily "Listening" to the difficult & possible
irrational customer. Also learnt never comment/act till the hysterical customer has depleted all energy”
“Very committed trainer”
“Learn how to handle different types of customers, delivering bad news to customer and managing